Palmer Dodge Chrysler Jeep Ram - Service Center

Ppor communication I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your driver to drop me off at work, about 3 miles away. Your courtesy driver was the highlight of my service. She did great! I had to follow-up on the status of my car the afternoon of the day I dropped it off. (I dropped off at 7:30, called at 2 PM.) I was told that 5 technicians called in sick and they hadn't even looked at my van. "Let me talk to the service bay and I'll get back to you." Two hours later I called again because the driving service supposedly ended at 4. I was then informed that my van would not be seen that day. Summary - I was provided a car for the day, thank you, and the car was repaired the next day. However, as I drove it home, the Stop/Start was still not working. I called back and was told it would take 24 hours to reset. So...my rating is because your communication, across the board, was awful. Don't worry...I won't be back. More

Hiram was great as usual and the service was quick. Thank you Palmer Jeep. I will definitely continue to use for all my Jeep maintenance needs. you Palmer Jeep. I will definitely continue to use for all my Jeep maintenance needs. More

Fantastic service, communication and overall experience start to finish. Michael Stuart is kind and respectful and set my expectations every step of the way. Thank you! start to finish. Michael Stuart is kind and respectful and set my expectations every step of the way. Thank you! More

Great service by Luis. Professional and kept me up to date. Great job by repair tech completing repairs in the timeframe promised. Very much appreciated! date. Great job by repair tech completing repairs in the timeframe promised. Very much appreciated! More

service Outstanding customer service. Awesome that Roberto is back!!! They are very responsive and do excellent work. I was very happy with the service, as us Outstanding customer service. Awesome that Roberto is back!!! They are very responsive and do excellent work. I was very happy with the service, as usual. They truly value the customers' time. More

The team was effcient and timely. My service was handled efficiently and timely as if it was a business transaction, which really it was. Nothing outstanding with my interactions with My service was handled efficiently and timely as if it was a business transaction, which really it was. Nothing outstanding with my interactions with anyone but again, i didn't need any special handling. More

Amazing Service and Oil Changes These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitte These are customer centered representatives of Dodge who care about their customers. It's like cradling my baby in soft blankets and knowing the sitter will never leave her side. Keep up the great stuff, Palmer Dodge Service! More

Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More

I needed to have airbag recalls on 2 vehicles completed. I showed up Monday morning planning to simply schedule the recalls. By the time Murray got finished with me, I had both of them taken care of by Mond I showed up Monday morning planning to simply schedule the recalls. By the time Murray got finished with me, I had both of them taken care of by Monday evening! Getting Uber’d home was a huge and unexpected help in making it happen. Straight A’s for Murray and Palmer Dodge! More

Nice visit At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales s At the Service section, Chelsie and Robert gave me answers for all my questions and concerns in very nice and quick way. Thank you. At the Sales section, Matthew Sampson gave me answers for all my questions and concerns in very nice and through way. Thank you. [I was very glad to see him there again. I purchased my current car (2016 Challenger) from him because the way he handled all my questions and concerns was better than any other salespersons (several main contacts and extra support) from other 4 local dealers within 50 miles from my home.] More