Back

Palmer Dodge Chrysler Jeep Ram - Service Center

Roswell, GA

4.5
4,317 Reviews

4,317 Reviews of Palmer Dodge Chrysler Jeep Ram - Service Center

Sort by
April 03, 2024

They got the work finished up in the 1-3 day timeframe, but my truck sat for 2 days before they looked at it… and that was with an appt. Communication was pretty bad as well… no communication for 2 days. More

by jvastola01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We're sorry that your experience left you feeling unsatisfied. We offer a timeframe to give our customers an estimate of when their car will be finished based on our current workload. If you have any further questions or concerns for us, please don't hesitate to reach out. Sincerely, David Keller, Service Manager, service@palmerdcj.com

April 01, 2024

Awesome work. My car oil change was done timely and fast. Great customer service. Greats work More

by mitchelleldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Mitchel! Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Providing timely service and excellent customer care are our top priorities. We appreciate your feedback and look forward to serving you again in the future!

March 30, 2024

Excellent service. The different teams work very well together to ensure the customer is taken care of. We bought our Jeep and Ram from Palmer More

by narba880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience! We're thrilled to hear that our teams were able to deliver excellent service and make your buying process smooth. We appreciate your support and hope you enjoy your Jeep and Ram from Palmer!

March 29, 2024

Good service and got done at a timely manner. Staff seemed really busy, but service was helpful overall More

by taskelton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We're glad to hear that you found our service helpful and timely, even during busy times. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

March 29, 2024

I dropped my Grand Cherokee for 2 recall fixes. The repairs, customer service and communication were stellar. More

by saruman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Morales
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Saruman, thank you for sharing your positive experience with us! We're thrilled to hear that you found our repairs, customer service, and communication to be stellar. We appreciate your feedback and look forward to serving you again in the future.

March 29, 2024

I made a proposal on a car to be bought thru Enterprise Fleet on saturday close of business, they promised me to hold up to monday. Monday morning Enterprise contacter Palmer and asked all papers to move o More

by tpmohallem
Recommend Dealer
No
Employees Worked With
Nick Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Astfalk was the sales person, although I understand he is not decision maker here, but his manager
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry that your sale fell through! We hear your frustration, and we want to hep you find a similar vehicle to meet your needs. Please reach out to us when you can.

March 29, 2024

Prompt service and communication from the service department. My agent, Hiram, kept me updated on the status of my vehicle. I was also appreciative of the Uber arrangements from/to the service depart More

by rubio0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiram
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Rubio, we are thrilled to hear about your positive experience with our service department and your agent, Hiram. Providing prompt service and clear communication is our priority, and we're glad to know that we met your expectations. Thank you for choosing us for your vehicle needs!

March 28, 2024

The service was fast and to the point and the communication was outstanding! Fast and reliable! More

by Jake Hanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Hi Jake, thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service fast, reliable, and our communication outstanding. We appreciate your feedback and look forward to serving you again in the future.

March 28, 2024

Very professional service, very friendly, and most importantly - very knowledgeable. Will always use and recommend Palmer to family and friends. More

by C.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Cruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words and for recommending us to your family and friends! We're thrilled to hear that you found our service professional, friendly, and knowledgeable. We appreciate your support and look forward to serving you again in the future.

March 28, 2024

1- wait 3 weeks for the Repair of my ram. 2- I called to see why they were delayed and they told me that they were waiting for parts 3- the last thing they told me the mechanic had left a More

by hernandezjuan4187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Palmer Dodge Chrysler Jeep Ram responded

We'd like to sincerely apologize for the delays in your service. We hold our team to a high standard, and we want to assure you that this is not the norm. We hope to work with you again in the future and provide you with outstanding service. Sincerely, David Keller, Service Manager, service@palmerdcj.com

...
48
...