Palmer Dodge Chrysler Jeep Ram - Service Center

Great experience. Done earlier than planned. Great communication as well. I would definitely recommend Palmer Ram. Done earlier than planned. Great communication as well. I would definitely recommend Palmer Ram. More

Great service and friendly team that delivered a great experience. Rich was great to work with and made the entire process easy. experience. Rich was great to work with and made the entire process easy. More

Dropped off RAM 1500 for a warranty inspection and a few issues. Rich in Service dept provided good service and good communication. Replaced some parts under warranty. issues. Rich in Service dept provided good service and good communication. Replaced some parts under warranty. More

Team was friendly, Prompt and professional. Had oil change and fire rotation. Also informed me of upcoming services. Had oil change and fire rotation. Also informed me of upcoming services. More

My service representative, Rich, was excellent with communication and responded to my messages. I was happy with the service of my car and have used Palmer for years. communication and responded to my messages. I was happy with the service of my car and have used Palmer for years. More

Part was overnighted and service was performed quickly and effectively. Worked with warranty company to help work out details related to costs and had me out the door smoothly. and effectively. Worked with warranty company to help work out details related to costs and had me out the door smoothly. More

I will make sure I don't ever have Kim as a Service writer again. When I set the appointment with her for Monday...she said they would not get to start working on the car till Weds or Thurs...so I told writer again. When I set the appointment with her for Monday...she said they would not get to start working on the car till Weds or Thurs...so I told her why don't I just take the car in on Weds...rather than paying for a car rental (there were no loaner cars!) for three days before the car was worked on. She told me It would not make any difference it would take 3 days or so to start work on the car regardless of when I dropped it off! That's a ridiculous and costly way for me to have to do business. Communication from her about the status of the repair was poor...I had to chase her down for updates! In the future I will ask for Luis Torres as a Service writer, I used him in the past and he was the best...good communication, I've never had to chase him down for status updates. She just told me the car was ready....did not go over the costs and what was done etc. When I picked up the car, Luis Torres did a great job of reviewing what they did for service, and the itemized cost. Again Kim just was lacking in professionalism and communication skills. I never worked with David Keller...not sure why he's listed below. More

I had a fantastic experience at Palmer Dodge Chrysler, thanks to Rich's exceptional service. He was incredibly helpful and attentive throughout the entire process, making sure all my questions were addres thanks to Rich's exceptional service. He was incredibly helpful and attentive throughout the entire process, making sure all my questions were addressed and ensuring a smooth transaction. Rich's expertise and friendly demeanor made my car repair experience enjoyable. I highly recommend Palmer Dodge Chrysler, and especially commend Rich for his outstanding customer service. More