Palmer Dodge Chrysler Jeep Ram - Service Center

I went there on my appointment for the recall on my car, they where very busy but they took my car in right away, they were very nice and i was out of there in a short time { considering it was a dealer } i they where very busy but they took my car in right away, they were very nice and i was out of there in a short time { considering it was a dealer } i would say they are one off the better ones. More

We had a very good experience working with Richard Kinsey despite our complete frustration that our 2020 Jeep Wrangler High Altitude needed a whole new engine(luckily covered under warranty). He was great c despite our complete frustration that our 2020 Jeep Wrangler High Altitude needed a whole new engine(luckily covered under warranty). He was great communicating and was pro-active with his updates, even checked in the other day asking how everything was going. He saved a bad situation, kudos to Richard! More

Perfect experience. Highly recommend to anyone looking for service on dodge ram Jeep or other. Will be back Highly recommend to anyone looking for service on dodge ram Jeep or other. Will be back More

Everyone is friendly and they have great customer service I use this location all the time love the staff there I recommend this store location if in the area see you guys next month. I use this location all the time love the staff there I recommend this store location if in the area see you guys next month. More

We have had our vehicle in a few times for warranty and recall work, and the service has always been polite, but their ability to solve the most basic of issues is upsetting. Everyone is always nice in the recall work, and the service has always been polite, but their ability to solve the most basic of issues is upsetting. Everyone is always nice in the front office, and dropoff is always smooth. But other than that, everything else is below average. First off. The practice of needing to leave my car with service for multiple days to perform a service that should take a couple of hours is frustrating. I would rather wait an extra week to get it in to service and be able to do a same day dropoff and pickup- especially since they can never tell me when i drop it off if I will be waiting 3, 4 or more days. If they have my car that long, you would also think someone would look at the request and reason for bringing in my vehicle to ensure parts were available. Every time I bring it in for service, my vehicle get's partially fixed because someone has to order parts and they will call me when those parts come in. They haven't called me yet. Every time my parts come in and I schedule another service to have it addressed, it's because I called to check on the part status- not because someone notified me that my parts were in. After the recall was fixed, my Pacifica started randomly throwing cruise control errors, telling me to call service. But this is intermittent and random, and the onboard computer didn't log it as an issue, but is sure as heck prevents me from using my cruise control. At all. until I turn off the vehicle and start it back up. That seems to clear the error. Same with a sensor error that keeps telling me to wash my vehicle because a sensor is blocked. I thought maybe service would do something about that, they said they fixed it, but they didn't. So when I went back in to have it fixed a second time, the tech told me that I should wash my car... yeah, because I didn't think to follow the instructions on the error message. I don't know where the sensors are, or how many there are, or even which one on which side is blocked, but I have washed the vehicle so many ways I am surprised I am not stripping paint at this point. So basically, a whole sensor cluster seems to be faulty, but they just keep my vehicle for a week only to not fix the things that are broken. Apparently they put in a 'star request' or something like that, to see if Chrysler corporate has any other suggestions or reports of this same issue. But I have not heard back from them on that one yet, and probably won't, until I call them again. I would not have written this review normally, but since my email has been getting spammed to insist I tell them how my experience was, I am. Only reason I give 2 stars is because at least the people have always been nice. Here's what I would expect from a quality service dept. that would have earned 5 stars. 1. If you need to keep my car for 3 or 4 days, give me a cool loaner. Let me drive a Hellcat or one of the used vehicles on your lot like it's an extended test drive. Then I may not care how long you have my car (and it helps incent service to get to mine as quickly as possible). 2. When I call to tell service about my problem- triage. I feel like nobody has any idea about my vehicle until the service tech grabs it from the queue 3 days later. At least you could order some parts the vehicle might need ahead of the tech evaluation. My HVAC repair guy almost always has the right part in his van, and I don't have to wait a week while he orders it. I would think an OEM dealer should have all of the basic parts for servicing recent model year vehicles (2020 Pacifica). 3. Fix the item the first time. I am not bringing my vehicle in because I like the inconvenience. Trust that I experienced something wrong, and take the initiative to replace modules, even if you can't see the issue right in front of you. start small (sensors wiring harness) and move up (sensor cluster, computer) until you fix the issue. Ran out of space for this review, but am dissatisfied More

We have had our vehicle in a few times for warranty and recall work, and the service has always been polite, but their ability to solve the most basic of issues is upsetting. Everyone is always nice in the recall work, and the service has always been polite, but their ability to solve the most basic of issues is upsetting. Everyone is always nice in the front office, and dropoff is always smooth. But other than that, everything else is below average. First off. The practice of needing to leave my car with service for multiple days to perform a service that should take a couple of hours is frustrating. I would rather wait an extra week to get it in to service and be able to do a same day dropoff and pickup- especially since they can never tell me when i drop it off if I will be waiting 3, 4 or more days. If they have my car that long, you would also think someone would look at the request and reason for bringing in my vehicle to ensure parts were available. Every time I bring it in for service, my vehicle get's partially fixed because someone has to order parts and they will call me when those parts come in. They haven't called me yet. Every time my parts come in and I schedule another service to have it addressed, it's because I called to check on the part status- not because someone notified me that my parts were in. After the recall was fixed, my Pacifica started randomly throwing cruise control errors, telling me to call service. But this is intermittent and random, and the onboard computer didn't log it as an issue, but is sure as heck prevents me from using my cruise control. At all. until I turn off the vehicle and start it back up. That seems to clear the error. Same with a sensor error that keeps telling me to wash my vehicle because a sensor is blocked. I thought maybe service would do something about that, they said they fixed it, but they didn't. So when I went back in to have it fixed a second time, the tech told me that I should wash my car... yeah, because I didn't think to follow the instructions on the error message. I don't know where the sensors are, or how many there are, or even which one on which side is blocked, but I have washed the vehicle so many ways I am surprised I am not stripping paint at this point. So basically, a whole sensor cluster seems to be faulty, but they just keep my vehicle for a week only to not fix the things that are broken. Apparently they put in a 'star request' or something like that, to see if Chrysler corporate has any other suggestions or reports of this same issue. But I have not heard back from them on that one yet, and probably won't, until I call them again. I would not have written this review normally, but since my email has been getting spammed to insist I tell them how my experience was, I am. Only reason I give 2 stars is because at least the people have always been nice. Here's what I would expect from a quality service dept. that would have earned 5 stars. 1. If you need to keep my car for 3 or 4 days, give me a cool loaner. Let me drive a Hellcat or one of the used vehicles on your lot like it's an extended test drive. Then I may not care how long you have my car (and it helps incent service to get to mine as quickly as possible). 2. When I call to tell service about my problem- triage. I feel like nobody has any idea about my vehicle until the service tech grabs it from the queue 3 days later. At least you could order some parts the vehicle might need ahead of the tech evaluation. My HVAC repair guy almost always has the right part in his van, and I don't have to wait a week while he orders it. I would think an OEM dealer should have all of the basic parts for servicing recent model year vehicles (2020 Pacifica). 3. Fix the item the first time. I am not bringing my vehicle in because I like the inconvenience. Trust that I experienced something wrong, and take the initiative to replace modules, even if you can't see the issue right in front of you. start small (sensors wiring harness) and move up (sensor cluster, computer) until you fix the issue. Ran out of space for this review, but am dissatisfied More

Brought my Jeep in for a recall repair & my vehicle was returned to me damaged (the panel encasing the driver seat airbag was damaged & left exposing the airbag). Service department stated it was brought i returned to me damaged (the panel encasing the driver seat airbag was damaged & left exposing the airbag). Service department stated it was brought in that way, which was false. I was told the manager had to approve a replacement part, but my call still has not been returned as to when this is happening. More

Hiram and his team did a great job getting my 2021 Ram 3500 in and out for routine maintenance and a couple of recalls. 3500 in and out for routine maintenance and a couple of recalls. More

Exceptional service, continuous communication with what was going on and I was always updated when needed was going on and I was always updated when needed More

Fantastic experience every time I visit this dealership. I will not go anywhere else. Thanks I will not go anywhere else. Thanks More