I traded my very loved 2012 Ford Fusion Sport purchased at Palmetto Ford new yesterday due to feeling unsafe in my vehicle. I went to the dealership Dec. 2017 with the issue where when driving all electronics shut down. After having for a couple of days I was told nothing wrong except my battery which was less than 1 year old and being tested on three separate occasions during my travels over the holidays when issue started. They all stated no issue with my battery. I trusted the service department and purchased the battery only to bring it back for the same issue a few days later. I also had to pay for the analysis of $165, rental car and no mention missed time at work as dealership is not close to my home or work. I started experiencing it again after the snow, didn't happen earlier because I didn't drive it much over the snow days. I called John Mount, my service advisor, on Monday explaining the same issue was back and just that morning had done it seven times. He told me to get it there as soon as I could and he would get me into rental and drive if needed to figure it out. He let me vent about the ordeal and was very empathic and submitted check request for $165 for the analysis which I am still pending. This time they kept car for a couple of days and I was told it was the throttle and fixed. Great, I picked it up on Wednesday and on my way to work after picking up the "Fixed" car it completely shut down on a bridge with cars rights behind me and no where to go. Thankfully a wreck was avoided but needless to say I was nervous and terrified what might of happened. I immediately called John and told him I did not feel safe driving it. He helped me coordinate the tow truck to get it back to dealership, a rental nearby and this time actually drove it to experience the issue with my permission. He stayed in contact with the entire time and he knew I would not get back into my Ford until I was assured the problem was fixed. They hooked up to computer for a while and verdict was bad relay switch. He drove/tested it afterwards to ensure my safety. I picked it up on Saturday and it appears fixed. However on Monday trying to get out of my car the handle on the driver's side wasn't working. Seriously my car only has 94K miles on it. This is not the first service at Palmetto Ford I had to replace the AC fan twice, fix heated seat, then there was the electrical issue (bad relay switch) ordeal. Thank God I purchased the extended warranty. I called John back again. He got me an appointment first thing Saturday morning at 8am since I could miss anymore work due to this car and promised I would be there a max of two hours so I decided I would wait for it. It was his day off but he left me in the capable hands of Andy. When I arrived at 7:50am Andy, he said we will do our best to get it done today. I almost lost it as I had decided I was trading and arranged to get my new non-Ford car that afternoon. I explained everything to Andy and communicated with John Mount who wasn't there. These guys went above and beyond. I had my car back with new handle in less than an hour. So I am unsure of how I can give these service advisors a 5 and the service technicians/dealership a 1. I wish John worked for another dealership as I would use him again and again. He understands the customer and truly cares.