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Palmetto Ford Lincoln
Charleston, SC
988 Reviews
Palmetto Ford Inc. has been serving the people in Charleston and the surrounding areas since 1969. We are a family owned business with 2 convenient locations on the Auto Mile in West Ashley. This business was built on referrals and our reputation for offering nothing but the finest cars at the best prices. People not only buy their vehicles from us but they come back to have them serviced here as well. We have a large variety of vehicles on our lots that are a great mix of cars, hybrids, trucks, crossovers and SUVs – something for everyone. If we don't have what you are looking for, we will search the region to locate that special vehicle for you. Presently, we have several financing sources from good to not-so-good credit. We also accept trade-ins, so please contact us or stop by and we look forward to getting you in the car of your dreams. We're starting our next 50 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 988 reviews
December 26, 2025
my wifes car needed service and steven felix our salesman from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco from september was outstanding. he took care of everything for her and even put her in a loaner. i bought my maverick one week after my wifes bronco sport and the dealership and steven are top notch. bruce billsback is also top notch guy. love this dealership, they take care of you. highly reccommend steven felix to sell you a vehicle. will continue to do business with these guys...... More
by dcguilbertmercyme
Employees Worked With
December 18, 2025
What a bizarre experIence. Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much Showed up for my 9am service appointment and there literally is not a single human being in the entire building - and I searched. Waited around much longer than I should have any ended up just leaving. How does this place stay in business? Straight up weird - so much for “Black Label” service. So glad I took a day off work to have it wasted. More
by BG22
Employees Worked With
Couldn’t find an employee
December 04, 2025
My Ford Maverick had a recall for a passenger airbag light possibly being defective. Scheduled an appointment for the recall, and a 2,500 mile oil change before a road trip. 2+ Hour wait!!! I could unde light possibly being defective. Scheduled an appointment for the recall, and a 2,500 mile oil change before a road trip. 2+ Hour wait!!! I could understand a lengthy wait for a walk in, but not a scheduled appointment. To make matters WORSE I was charged $167 for the oil change. I asked for an "oil change", not a tire rotation, filter change etc. The truck has 2,500 miles on it. Why would I need anything more than a "Basic" oil change? That should have been communicated upon scheduling the appointment, or at least before doing an expensive, unnecessary service.. I would have gone to a drive through oil change, and waited on the recall. Taking the truck, and then informing of a a lengthy wait, and an expensive, unnecessary service is Messed Up. Very Unhappy with this , and have filed a complaint with Ford about this dealership. SCAMMERS More
by goldenbear
October 17, 2025
Ford/Lincoln service is poor. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. Lincoln never provides “home pick up and drop off” as promised. Problems are often not resolved on first visit. More
by Matthew
September 29, 2025
Tony Baron is the best salesman I ever met he stays in touch follows through and doesn’t HAMMAR!!! touch follows through and doesn’t HAMMAR!!! More
by 0221deniseastout
September 20, 2025
My Bronco broke down and had to be towed to Palmetto Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of Ford. I had Ford manufactured tube doors on the vehicle at that time. I couldn’t change the tube doors out as the car had broken down on the side of the road. I was told that the control module had to be replaced. I asked the head of service to keep the vehicle undercover (inside) so that it wouldn’t be exposed to the weather. Vehicle was in service for (6) weeks. Horrible communication and follow-up with service department. I was told the vehicle was complete and asked to come pick it up only to find out when I arrived that the vehicle had been flooded because it was left outside! Management’s response to me was that It was crazy for me to have my vehicle towed to them with tube doors on it. Go figure… as if I purposely created this challenge. The communication has been outrageous from the beginning. I found them to be argumentative and unprofessional. They don’t seem to care about customer satisfaction… My suggestion is to take your vehicle to some other Ford Service center. I will never do business with Palmetto Ford again. More
by Bruce
