Palmetto Ford Lincoln
Charleston, SC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I scheduled a service appointment for my truck and the soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them to even look at it if I need anything other than an oil change. No idea why they schedule appointments if they can't get to your vehicle for weeks. Had to leave and find another dealership. Then I received an email saying I didn't show up. This place is a mess. More
Great experience purchasing a new Ford F150. Great price. Very helpful staff, especially Gray Eubank. Great price. Very helpful staff, especially Gray Eubank. More
I just bought a new car from Palmetto Ford and could not be happier with my experience. It started out not great due to Ford itself not delivering cars quickly but that is not Palmetto's fault at all, they be happier with my experience. It started out not great due to Ford itself not delivering cars quickly but that is not Palmetto's fault at all, they were incredibly nice and apologetic about it. The salesman I worked with Kelvin was amazing and super easy to work with. He knew what time I was arriving and was waiting at the door to greet me and then got me out of there as fast as possible. The car was fully fueled up, freshly washed, and waiting for me in the front. The manager then explained all of the features to me before I left. I would recommend them to anyone looking to buy a car and will be going back when the time comes for me to get another vehicle. More
Great salesman Ryan Ferry, very fair and made buying very easy and enjoyable. The finance manager explained everything to me and very professional. Answered all my questions, yes I would buy from them again. easy and enjoyable. The finance manager explained everything to me and very professional. Answered all my questions, yes I would buy from them again. Great dealership More
Great Experience. Great Dealership! We appreciate you guys! Thank you for all that you did you assist our family! Great Dealership! We appreciate you guys! Thank you for all that you did you assist our family! More
I want to start off by saying WOW, what an awesome service experience I had this time when I dropped off my 2022 Lincoln Aviator on 30 Aug 2023. Although I had to wait 6 weeks for an appointment, it service experience I had this time when I dropped off my 2022 Lincoln Aviator on 30 Aug 2023. Although I had to wait 6 weeks for an appointment, it was worth it because my service advisor, Bob Pace, was true to his word in securing a loaner vehicle for me. Actually, my entire experience with Bob Pace was absolutely, positively night and day from my last service experience with him on 19 July. He was professional, courteous, friendly, and extremely efficient in getting me in and out of the dealership in a very timely manner. I also appreciated his improvement in communicating with me throughout this process. Another “kudos” to all of the had work and efforts of Jim Moody and the mechanics to get the repairs done much quicker than estimated. Plus, I continue to appreciate Jim Moody’s continued high level of customer service by following up with a phone call, since he was unavailable when I picked up my vehicle on Saturday, to ensure that I understood all of the repairs that had been completed, as well as answer any questions I may have had. This whole experience has restored my faith in my service advisor and Palmetto Lincoln. More
I scheduled a service appointment for Wednesday, was told that my car would be ready for pickup “Thursday afternoon”. Then it was Saturday. I called Saturday and was transferred to Bob. Bob is unfriendly and that my car would be ready for pickup “Thursday afternoon”. Then it was Saturday. I called Saturday and was transferred to Bob. Bob is unfriendly and unprofessional. After being told by my service advisor that I can pick up my car Saturday at 1 o clock Bob informed me that because it wasn’t his ticket it wasn’t his problem and I would have to call Gregg Monday. He was rude, cut me off, spoke over me and had a condescending tone. As rude as he was over the phone I’m sure he’s a pleasure to deal with in person. More
Scheduled an appointment for AC issue with my Ford Mustang. Appointment was three weeks away. Get there and they tell me the car will not be seen for two more weeks. With no loaner vehicle. Luckily Al Mustang. Appointment was three weeks away. Get there and they tell me the car will not be seen for two more weeks. With no loaner vehicle. Luckily Allen pulled strings and got my car in right away and treated me right. Truly appreciate him. More