Palmetto Ford Lincoln

Service Department (Don Beckett)...Great Customer Service On Saturday, 3/18/17 my wife and I were traveling to Charleston from South Florida to visit our son and his wife. We broke down about 75 miles short On Saturday, 3/18/17 my wife and I were traveling to Charleston from South Florida to visit our son and his wife. We broke down about 75 miles short of Charleston (Ridgeland). Since we were heading for Charleston, we decided to get towed to Palmetto Ford. We knew nothing about Palmetto Ford other than it was close to where my son lived. I talked to a lovely lady lady on the phone named Betty. She told us what to do when we got the car there in the evening. When we got to Palmetto Ford it was late. Betty happened to be going home at that time and spotted us and came out to greet us. She identified herself as the person I had talked to earlier on the phone. She started the chain of excellent customer service. On Monday, 3/20 morning, I received a phone call as I was headed to my car from Service Manager, Don Beckett. He told me he was headed out to my vehicle to get some information. When I got there he took me right into his office and we discussed my needs for the vehicle (water pump, pulley, fan blade, and later a new radiator). I told him we were trying to leave on Tuesday, 3/21 to go back to Florida and pick up our grandkids and take them to the beach for a few days. I knew we were expecting a lot, with all the damage to our vehicle. Don called me several times to give me updates. Tuesday afternoon he called me and said to come in at 5pm. When we arrived my 2006 Ford Explorer was being taken in the back for a wash. By 5:30ish I was gone and by 6:15pm we were headed out on the road for Florida. I cannot express my thanks enough to Don Beckett, Betty, and the others that made my experience at Palmetto Ford a great one. Customer service the way it should be done....Gary & Carolyn Slade (WPB, Fl.) More

OUTSTANDING TOOK THE TIME AND MADE A GREAT EXPERIENCE FOR ME AND MY WIFE TO GIVE OUR DAUGHTER HER FIRST AUTOMOBILE. IT WAS QUICK AND EASY AND THEY WILL WORK WITH TOOK THE TIME AND MADE A GREAT EXPERIENCE FOR ME AND MY WIFE TO GIVE OUR DAUGHTER HER FIRST AUTOMOBILE. IT WAS QUICK AND EASY AND THEY WILL WORK WITH YOU TO MINIMIZE PAPERWORK AND WAIT TIMES IT USUALLY TAKES AT OTHER DEALERSHIPS More

Second Lincoln purchase was excellent My Second MKX purchase experience was every bit as exceptional as the first. This time my new 2017 MKX was delivered and prepared with every feature My Second MKX purchase experience was every bit as exceptional as the first. This time my new 2017 MKX was delivered and prepared with every feature I wanted, without me having to request it. Gary French applied his experience with us on the first purchase and made the second very easy and comfortable. Nicole Hagan was very patient walking us through the new features for the 2017 and provided means to contact her if any issues arose. The dealership made every effort to provide me the discounts and rebates available and worked with me to make the lease structure comfortable. More

Very efficient and quick purchase Was looking for specific options. Gary located the perfect vehicle for me. The price was right and it was a no hassle purchase. Great customer serv Was looking for specific options. Gary located the perfect vehicle for me. The price was right and it was a no hassle purchase. Great customer service! More

Awesome I had the best experience at Palmetto Ford from the moment I got there! Kelvin got me in the vehicle I wanted and made me feel as if I was apart of th I had the best experience at Palmetto Ford from the moment I got there! Kelvin got me in the vehicle I wanted and made me feel as if I was apart of the family! More

PERFECT customer service!!! Tony Barron stayed late and sacrificed his family time to complete this sale. Because of him I will be a returning customer, he is a class act! The Tony Barron stayed late and sacrificed his family time to complete this sale. Because of him I will be a returning customer, he is a class act! The entire process was quick and efficient! I highly recommend this dealership! More

Great Dealership I've been buying cars for decades and have never been happy with th "buying" BS that I always received. What a pleasure this last purchase was from I've been buying cars for decades and have never been happy with th "buying" BS that I always received. What a pleasure this last purchase was from sales (Gary), to finance (Michael), to delivery it was a pleasure. Definitely next car will be from them. More

great experience with Brad King at Palmetto Ford Brad was great through the whole process & made it stress free to purchase our new Ford Expedition King Ranch. He was very professional & patient wi Brad was great through the whole process & made it stress free to purchase our new Ford Expedition King Ranch. He was very professional & patient with us. We enjoyed meeting & dealing with Brad. We will definitely recommend Palmetto Ford to friends & family as well as strongly recommending working with Brad. More

Best experience buying a new car I was very interested in the Lincoln MKX and Al Floyd was so informative on all of the features and the advantages of owning a Lincoln. He made the pu I was very interested in the Lincoln MKX and Al Floyd was so informative on all of the features and the advantages of owning a Lincoln. He made the purchasing part very easy and found me the best options that made sense for me and my business. More

Non-pressured sales ..most of which online It was indeed a pleasure to work with, Timothy Sundstrom Palmetto Ford Lincoln Tim was personable....did not add a pressure sales tactic but suppo It was indeed a pleasure to work with, Timothy Sundstrom Palmetto Ford Lincoln Tim was personable....did not add a pressure sales tactic but support my interest in purchasing. After my first selection became unavailable, he quickly stepped in and recommended a vehicle of my interest and completed the transaction. Tim assisted me due to my travel schedule by processing down payment electronically and delivered my car to me personally. Kudo's to Tim and Palmetto Ford Staff More