Palmetto Ford Lincoln

I can not say enough positive things about my experience at Palmetto Lincoln. Incredibly smooth and easy transaction. Tom Slawson is an absolute gentleman and was a pleasure working with. Tom answered every at Palmetto Lincoln. Incredibly smooth and easy transaction. Tom Slawson is an absolute gentleman and was a pleasure working with. Tom answered every question we had during the buying process and restored my faith in Ford Motor Company after a truly miserable experience with another dealership. Thank You Tom, Victoria, Nick, and Mike for your outstanding customer service. You all rock! More

Would not recommend buying a used car from Palmetto Ford or Boston Fenton based upon online listing as the experience and car was not as represented online. Problems were misled such as crack in windshield or Boston Fenton based upon online listing as the experience and car was not as represented online. Problems were misled such as crack in windshield that was hidden with price sticker, went to have it fixed and told by salesman that it was my problem. Have receipt for new radiator, cooling system and battery done by Palmetto Ford. Car lit up with battery warning. Again, contacted salesman told me battery was fine it the key fob, it's not the key fob it's the battery and in less than 2 months the cooling system failed and told by repair shop that it was not fixed with radiator replacement as dealership claimed. Trying to communicate with the salesman Boston has proven to be pointless as he offers no support other than telling me it's my responsibility even for the faulty repairs done by Palmetto Ford and only radiator is covered by a warranty. Cosmetically I was told it was deep cleaned only to find that when pulling cargo cover it was covered in mud and dog prints along with mud under the seats. I have pictures and documentation of all issues. I have owned the car for less than three months and does not run, needs over 2K in work. And to top it off, when purchasing I asked them to verify the correct address for registration, still they sent it to old address after filling out updated address form and the car plates were delivered and stolen from the old address. I felt the salesman was a fast talker who misrepresented the car, does not stand behind his sale or the work of Ford and took advantage of the hot used car sales market. The dealership has not responded. More

Palmetto Ford Lincoln service department does quality work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall w work. They worked with me to get my truck back before I needed to head out of town. They helped me with a rental vehicle. They completed the recall work that I needed done. More

GO SOMEWHERE ELSE FOR SERVICE! Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the Let me start by saying that I am a Ford guy. I have owned more than 10 cars & trucks and dealt with multiple dealerships. This dealer is by far the worst service wise and that's not even close. Brought my Bronco Sport in as the audio went completely out. We were told it was an electrical component. After 45 days Kyle actually told me he would call me and to stop calling him. Is a weekly call too much? I did call 3 times to just schedule an oil change and didn't get a single call back. Guess they don't want my business or money. Long story short we had to drive back to where we originally bought the vehicle and they fixed as it was actually a software problem. They have been so frustrating to deal with I wouldn't even buy my next Ford here. More

I have not bought a new vehicle since 2006 and was worried with everything I was hearing about prices and inventory because of Covid I was going to have a problem, however Palmetto Ford, Bruce Bilsbac worried with everything I was hearing about prices and inventory because of Covid I was going to have a problem, however Palmetto Ford, Bruce Bilsback,(GM) & Brian Mcclug (salesman) made my recent purchase super easy. I bought a 2022 Bronco Sport Big Bend and was able to order what I wanted, received an awesome price on the Bronco and a great trade in deal. I am sure we will be back in the next year to upgrade my husbands truck. Thanks Palmetto Ford, Bruce and Brian for a great experience. More

Great experience ordering a brand new truck. Couldn’t have been easier. Really looking forward to it getting here. Couldn’t have been easier. Really looking forward to it getting here. More

Service department needs to be completely overhauled. The most unprofessional human beings ever. Not worth the headache The most unprofessional human beings ever. Not worth the headache More

Ordered a truck with Palmetto. Came in exactly when they said it would. The communication between ordering and arrival was somewhat lacking (current uncertainty of vehicle deliveri Came in exactly when they said it would. The communication between ordering and arrival was somewhat lacking (current uncertainty of vehicle deliveries?)but once it showed up and knew it was coming they were on top of their game. I’ll refer friends and be a returning customer. More

why bother having an online appointment maker ? made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time made an appointment for my ford F 53 chassis on my motorhome. Why ? because they serviced it last time. Got an email with appointment date and time and service agent. So, i show up and the wise Guys in the office where my service dude was says we don't work on motorhomes. I asked since when because i had it serviced there last time. I have a paper here with the info. he says well our computers do not know its a motorhome. My paper with Palmetto Ford all over it says F 53 chassis and motorhome. Just wanted an oil change. Chassis service not Motorhomes work. So, i am to believe this service agent this was assigned to does not get a report to know who is coming that day in what vehicle and what time ? if this is true, then why bother with the online service thing? Huge waste of time, cruddy way to be treated. They need customer service class. Horrible. More

Jo Luciano has been so helpful in servicing and repairing my Lincoln Corsair. He explains things well. my Lincoln Corsair. He explains things well. More