Palmetto Ford Lincoln

I recently bought a 2014 Mustang V6 Premium. My whole experience from start to finish was enjoyable, I knew right away that I was in good, trustworthy hands. I started researching online and had a good experience from start to finish was enjoyable, I knew right away that I was in good, trustworthy hands. I started researching online and had a good idea of what I was looking for so decided to call Palmetto Ford, where I had bought my original Mustang in 1994. I spoke with Dan Lentz who impressed me from the get go - he was warm & friendly as well as professional, he established rapport right away & I felt that he sincerely cared abut finding me the car I wanted, it wasn't just a 'sale' - he certainly is an asset to Palmetto Ford! He spent time searching inventory throughout the South East and came up with the perfect car. Dan went the further mile giving me all the options and price differences depending on my choices, showing a lot of patience and also being prompt in emailing me all the details. The price he quoted included matching another dealership coupon plus a further cash incentive, thank you Dan! I had initially requested a woman sales person, as I wanted to support women in business, so Dan then introduced me to Molly McFadden who immediately impressed me with her friendly, warm professionalism. Molly took me for a test drive and was most helpful in pointing out all the 'bells and whistles' - the 2014 Mustang is certainly quite a car! I really enjoyed working with Molly, she was most supportive and understanding about my concern for my 1994 Mustang buddy that I was trading and assured me that she wouldn't go off to the 'chop shop!' Molly negotiated the final sale, I never felt 'pressured' in any way and I was pleased with the finalized deal which I thought was very fair, thank you Molly! At all times there was an atmosphere of helpful, friendly yet professional service. I also enjoyed working with Ron Austin who took care of all the paperwork, he too was so helpful and prompt in finalizing all the legal details. Overall I can certainly recommend Palmetto Ford, it has the sincere, friendly and trustworthy service of a family business with a high standard of professionalism. I was very impressed with Dan and Molly and Ron, their attention to detail and warm professionalism made all the difference to my experience - 5*****! Thank you all! And I love my new Mustang, she is a silver beauty and a joy to drive! Sincerely, wlallison More

Throughout the entire process, every person at Palmetto Ford was informative, but never pressured or rushed me into making any decisions. I will recommend Kelvin & Dan to any one who is looking to purchase Ford was informative, but never pressured or rushed me into making any decisions. I will recommend Kelvin & Dan to any one who is looking to purchase a vehicle. More

I am very very happy with my new car! I would completely recommend Palmetto Ford and especially Gary French! Thanks again Palmetto Ford for everything! recommend Palmetto Ford and especially Gary French! Thanks again Palmetto Ford for everything! More

I went in for a lease return on a Ford Escape 2012, I was looking at a Ford Escape 2014 well I found It!! Kelvin helped this Cali girl pick her car! Very very good customer service, dealership was excellent! looking at a Ford Escape 2014 well I found It!! Kelvin helped this Cali girl pick her car! Very very good customer service, dealership was excellent! Top of the line! Everything was very smooth. More

Gary French helped me select a used car, he did not pressure me or try to sell me something I couldn't afford. He was very professional and helpful in finding the right deal for me. I would definitely pressure me or try to sell me something I couldn't afford. He was very professional and helpful in finding the right deal for me. I would definitely use his services again. Leah Rudloff More

Sales team was extremely professional, courteous and knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...S knowledgable of the vehicle lines. The most important factor for me was time of execution; I had a very small window to complete the transaction...Scott ensured all paperwork was in order and ready for my signature upon arrival. This is how business is suppose to work; thank you. More

Working with Al and Ron was wonderful. Their sense of humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone fo humor helped me through a tough decision to trust and trade what I currently had. Completely happy with my "New" used vehicle and I thank everyone for all the help involved!!! More

We are out-of-state volunteers at Edisto State park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch, that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it. What have I learned from this experience? Gary Ferguson & Palmetto Ford have some ethical issues with one lie leading to another. Don't do business with CROOKS. More

Why 5? They are the best! I have to thank Mr. Al Floyd and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am and Palmetto Ford for such awesome service, help, and for letting me lease my brand new 2014 Ford Escape. I love it, and I love them! Seriously, I am excited and greatly appreciative for all everyone has done for me. And I hope no wives are offended by the profusion of love expressed here. Thank you Mr. Floyd! Thank you Palmetto Ford! More