Palmetto Ford Lincoln

Bought last 2 trucks frm Palm Ford. Most recent was a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a minor fender-bender during the original 1-yr lease prior to my purchasing the vehicle. It was not clear whether Palm Ford had repainted the hood, but it stands to reason the original lease-holder probably had done it prior at the point of accident. Anyway, by Sept 2011, most of the clear-coat had peeled off of my hood, but the rest of my paint was still beautiful. I had a recommended body shop quote me approx $450 to redo the hood, but the more I thought about it, the more I felt Palmetto Ford had some of this responsibility. However, I also relized but waiting so long to make them aware of it, I had probably messed up. I contacted Jim Moody, the body shop Mgr for Palm Ford, and showed him the hood. He stated he did not believe Palmetto did the original hood repair work, and that due to the length of time that had passed since my purchase of the truck, Ford would not likely reimburse the dealer for just making Ford aware of it. However, he stated since I had bought two trucks from them, he would take care of the hood for me. Just to be crystal clear, I asked him what MY total costs would be, and he replied $0 - only promising I should consider buying my future vehicles from them! PS - an important side note: when Jim and I originally looked at the hood, I forgot to point out the large blue Ford emblem on the chrome front grille. The blue had bled terribly and it looked like a bad tye-dye - probably from one of the rare occassions where I'd pressure-washed it. I called Jim back, and he agreed to fix the hood ornament as well - at $0 !!! Couldn't have asked more, or from a nicer man. More

Gary French is an outstanding salesperson - professional, friendly, knowledgeable, and patient. He has continued to follow up with me to ensure my satisfaction and happiness. I would highly recommend Gary a friendly, knowledgeable, and patient. He has continued to follow up with me to ensure my satisfaction and happiness. I would highly recommend Gary and Palmetto to anyone in the market for a new or used car. More

My experience with purchasing a Ford Edge from John Miller at Palmetto Ford/Linclon was most pleasant. Usually I equate purchasing a auto with going to the dentist, but this was painless. All my questi Miller at Palmetto Ford/Linclon was most pleasant. Usually I equate purchasing a auto with going to the dentist, but this was painless. All my questions were answered and a complete explaination of how everything on the vehicle operated and where all the equipment and controls were located was fully explained. George R. Bloodworth More

When negotiating the deal I was asked what would would it take to close the deal at the time. I had two things 1: A spray on bed liner and a cover for the truck bed. Gary saild he would check with the sales take to close the deal at the time. I had two things 1: A spray on bed liner and a cover for the truck bed. Gary saild he would check with the sales manager and came back and said done. Several hours later I got a call saying it couldn't be done and that I could get a rubber mat. Also the cover for the truck bed had to be ordered from Ford and would take a couple of weeks. When I checked on it two weeks later I went to a camper/truck accessory place to have it installed. When I was told I could pick up my truck it was supposed to be full of gas. As I drove off the lot I found that not to be the case. All these little issues add up to me feeling like I I did not get what I expected as minor as it seems and attention to the details of what makes a customer want to have a good experience did not quite meet my expectations. Finally I was really pushed to do this evaluation prior to getting my bed cover which I would have not been able to comment on if I had filled the survey out sooner. I will need four additional trucks next year for my company and hope that these comments are usefull. More

Jim was a pleasure to work with. His guys in the shop do great work. Next time I need any body work done, I will be calling Jim. great work. Next time I need any body work done, I will be calling Jim. More

Everyone at the dealership were so friendly and helpful. They guided me through the sales process flawlessly. I recommend this dealer to everyone. Tell Anthony hi. They guided me through the sales process flawlessly. I recommend this dealer to everyone. Tell Anthony hi. More

I had a very minor problem with the visor on my 2010 Edge. Jim Thorne not only helped me immediately but said it would be taken care of under warranty. Of course that pleased me, but also he was super f Edge. Jim Thorne not only helped me immediately but said it would be taken care of under warranty. Of course that pleased me, but also he was super friendly, kind and efficient. The part came in in two days, and I experienced the same superior treatment as when I went in the first time. I was treated like I was buying a new car, not there for just a small repair. More

Thanks to Paul and Christian I got the new ford I needed. I will keep Palmetto Ford in mind when I am shopping for another truck or van. I will keep Palmetto Ford in mind when I am shopping for another truck or van. More

One of the best truck buying experiences I have ever had. I went into Palmetto Ford after visiting 4 other dealers in the past 2 weeks and still havn't found the truck I was looking for in my price range. I I went into Palmetto Ford after visiting 4 other dealers in the past 2 weeks and still havn't found the truck I was looking for in my price range. I spoke with Graham Eubanks and Bill Pappas at Palmetto ford and it was the most comfortable and no pressure experience I have ever had. I purchased a 2011 F-150 crew cab 4x4. I wanted a leveling kit and BFG All terrain tires, I purchased the vehicle on Thursday and had my tires and leveling kit installed on Friday and they gave me a loaner car while it was being done. Unbelievable SERVICE. I would atleast give them a call to see what they have to say. More

I brought in my vehicle for a few small issues that developed over time. Jim Thorne and his team in the Body Shop were extremely helpful. He not only took time to listen to the various concerns I had, developed over time. Jim Thorne and his team in the Body Shop were extremely helpful. He not only took time to listen to the various concerns I had, but he talked through everything with me until I was confortable. He was respectful in every way and worked around my schedule to get everything I needed fixed (with a bill that I felt comfortable with). He also found a few other small problems with my vehicle that he repaired free of charge (quick fixes- but very appreciated!) If you want a service team that goes above and beyond, I recommend the Body Shop at Palmetto Ford on Savannah Highway. More