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Palmetto Ford Lincoln - Service Center
Charleston, SC
257 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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257 Reviews of Palmetto Ford Lincoln - Service Center
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March 26, 2024
I went to Palmetto Ford for an oil change and was assisted by Gregory Engert in the service department. I purchased additional recommended services for my car's milage including flushing and replenis assisted by Gregory Engert in the service department. I purchased additional recommended services for my car's milage including flushing and replenishing the coolant. Shortly after, my engine light went off due to there being little to no oil left in my car. While replacing the oil, the mechanic mentioned that my coolant level was very low. A different Ford Dealership confirmed that there was no way they could have completed the service and even called to verify that I had purchased it. Palmetto Ford charged me hundreds of dollars for services they did not complete and refused to rectify the situation. Save your money and your car and do not come to this dealership. More
by beccak
Employees Worked With
Helpful March 26, 2024
My 26 year old daughter went in for service in May 2023, was charged 560.00. 2k miles later had engine light come on because she only had small amount of dirty oil in her car. Then we went to a dealership was charged 560.00. 2k miles later had engine light come on because she only had small amount of dirty oil in her car. Then we went to a dealership by us in the update and the Ford dealership said there was NO WAY anything they had listed in the sales receipt from Palmetto for was completed. They stole 560 from a mid twenty year old female. Shame on them!! Please learn from her mistake and do not ever give this dealership any business. The dealer contacted me and asked me to change my review. Everyone should know the expectations after their service Oil change - lasted 2k miles and engine light came on due to low/no oil, cabin air filter - 7k miles - industry standard is 15k-30k miles, coolant flush 7k miles - industry standard is 40k Their sales person Greg was irritated when my daughter didn’t want to do the service for over $1000. I am sure you can draw your own conclusions as to what happened. More
by mellak
Employees Worked With
March 09, 2024
Terrible customer service. Unfortunately, I had major car trouble while travelling, and had to leave my car nearby at a 3rd party mechanic, who couldn't fix it and so contacte Unfortunately, I had major car trouble while travelling, and had to leave my car nearby at a 3rd party mechanic, who couldn't fix it and so contacted Ford with the details of my vehicle. I also have called and left 5 voicemail messages with Jennifer and a couple messages with her co-workers for her to please help me with a service appointment. still 9 days later no one has called me back. One of the co-workers Sharon actually hung up on me after I said I would hold, and then she has never called me back either. I guess they truly don't care. More
by castlenmarket
March 01, 2024
Good service on my recall, oil change and wipers replaced. Kyle was friendly and handled everything. Pleased with the service department today. replaced. Kyle was friendly and handled everything. Pleased with the service department today. More
by mdemaria2009
Employees Worked With
Kyle
January 21, 2024
If I could give a ZERO STAR rating I would. This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealersh This service department is shady. Refuse to fix an issue that wasn't there before. We had always been fond of our car - we took it to the dealership to have recall work done. After it was returned we can not get the lug nuts off the car to do any additional service needed. The manager Travis will not call me back and Joe who we worked with was both condescending and rude - blaming us and the fact that we live in Charleston along with the fact the car has "100,000 miles on it". We want nothing more then for them to replace our lug nuts and they will not do it. Very sad that this is what Palmetto Ford thinks is acceptable behavior. I have no problem writing this review and also telling everyone I know about this experience and shady - behavior More
by annlaber
January 16, 2024
Have tried to get service at this dealer for a check engine light and oil change with the same result. Check engine light would require to leave my vehicle for a week. For a simple oil change I either h engine light and oil change with the same result. Check engine light would require to leave my vehicle for a week. For a simple oil change I either have to drop off or make an appointment almost two.months out. I have never had this difficulty with any of my.previous cars or dealers. More
by Jwmanke
Employees Worked With
Was not able to get service
January 12, 2024
I scheduled a service appointment for my truck and the soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them soonest I could get was about two weeks out. I show up on that day and they tell me I'll have to leave my vehicle and wait a few more weeks for them to even look at it if I need anything other than an oil change. No idea why they schedule appointments if they can't get to your vehicle for weeks. Had to leave and find another dealership. Then I received an email saying I didn't show up. This place is a mess. More
by F150
Employees Worked With
September 11, 2023
Great Experience. Great Dealership! We appreciate you guys! Thank you for all that you did you assist our family! Great Dealership! We appreciate you guys! Thank you for all that you did you assist our family! More
by laura
Employees Worked With
September 09, 2023
I want to start off by saying WOW, what an awesome service experience I had this time when I dropped off my 2022 Lincoln Aviator on 30 Aug 2023. Although I had to wait 6 weeks for an appointment, it service experience I had this time when I dropped off my 2022 Lincoln Aviator on 30 Aug 2023. Although I had to wait 6 weeks for an appointment, it was worth it because my service advisor, Bob Pace, was true to his word in securing a loaner vehicle for me. Actually, my entire experience with Bob Pace was absolutely, positively night and day from my last service experience with him on 19 July. He was professional, courteous, friendly, and extremely efficient in getting me in and out of the dealership in a very timely manner. I also appreciated his improvement in communicating with me throughout this process. Another “kudos” to all of the had work and efforts of Jim Moody and the mechanics to get the repairs done much quicker than estimated. Plus, I continue to appreciate Jim Moody’s continued high level of customer service by following up with a phone call, since he was unavailable when I picked up my vehicle on Saturday, to ensure that I understood all of the repairs that had been completed, as well as answer any questions I may have had. This whole experience has restored my faith in my service advisor and Palmetto Lincoln. More
by KWOOD
August 26, 2023
I scheduled a service appointment for Wednesday, was told that my car would be ready for pickup “Thursday afternoon”. Then it was Saturday. I called Saturday and was transferred to Bob. Bob is unfriendly and that my car would be ready for pickup “Thursday afternoon”. Then it was Saturday. I called Saturday and was transferred to Bob. Bob is unfriendly and unprofessional. After being told by my service advisor that I can pick up my car Saturday at 1 o clock Bob informed me that because it wasn’t his ticket it wasn’t his problem and I would have to call Gregg Monday. He was rude, cut me off, spoke over me and had a condescending tone. As rude as he was over the phone I’m sure he’s a pleasure to deal with in person. More
by Dylancastro
