Palmetto Ford Lincoln - Service Center

Failure of car to start. Car would not crank. We had to call for road side assistance Took the car to dealership to be evaluated. We were give a loaner car and were able Car would not crank. We had to call for road side assistance Took the car to dealership to be evaluated. We were give a loaner car and were able to go about our daily business. Good experience. More

Fast very thorough Informed me of what was being done to my car to help me understand the process they would go through. They finished the job several hours ahead of the Informed me of what was being done to my car to help me understand the process they would go through. They finished the job several hours ahead of the estimated time and called me as soon as it was ready for pick up. Very good service. More

Courteous, efficient, effectice Your handler will talk you through whatever you need, and will work with you to save money. This system of having someone responsible for your car no Your handler will talk you through whatever you need, and will work with you to save money. This system of having someone responsible for your car no matter wo ends up doing the actual mechanical work is great for the consumer. More

Oil change Came in for an oil change and their also rotated my tires and filled them with air and washed my car so it was nice and clean Came in for an oil change and their also rotated my tires and filled them with air and washed my car so it was nice and clean More

My steering wheel Recall Greg was dynamite! Nice guy... very polite and professional. Quick n easy. Set my expectations on my service recall visit. It was a pleasure w Greg was dynamite! Nice guy... very polite and professional. Quick n easy. Set my expectations on my service recall visit. It was a pleasure working with him. Side note: Nice outdoor sitting area. They also had snacks in the waiting room. More

Ecstatic I called the Ford I usually take my car to and they couldn’t get me in soon enough since I was hesitant to drive around with a check engine light. I m I called the Ford I usually take my car to and they couldn’t get me in soon enough since I was hesitant to drive around with a check engine light. I made an appointment, and then make the excellent decision to contact Palmetto Ford. I was put on the line with John who had a pleasant phone voice (meaning he didn’t sound rushed or irritated) who assured me I was making the right decision and promptly scheduled me an appointment. He also asked a crucial question...were any of the lights blinking (I had two warning lights on). I told him no and he said that was a good thing which set my mind at ease and taught me something about my car. I met with John and requested an oil change, he told me that it was covered in my plan to get three free plus a tire rotation. I called and left a voicemail which was promptly return and when they figured out the issue John called to tell me and gave me an estimated time of completion. He had taken the liberty of washing my car as well. THIS is a perfect example to show why I bought a new car, and why I bought a FORD. Thanks John! -Ericka P More

Great service They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came They were kind,kept me informed. Mike told me right up front the car would be there all day. The courtesy van took me where I had to go and then came back and picked me up. Very nice young man Thomas, I really appreciate his kindness More