Palmetto Ford Lincoln - Service Center

I needed help installing a roof rack that I purchased from the parts department. Jim Moody in the body shop was very friendly and helpful. They installed the rack for me at no charge. I don't feel like I from the parts department. Jim Moody in the body shop was very friendly and helpful. They installed the rack for me at no charge. I don't feel like I was taken advantage of at this dealership and will look forward to doing business with them again. More

Bought last 2 trucks frm Palm Ford. Most recent was a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a 1yr old '06 f150 lariat 4x4 crew cab. Bought used in 2007, but by approx 2009 my hood paint was peeling off. It appeared the vehicle had been in a minor fender-bender during the original 1-yr lease prior to my purchasing the vehicle. It was not clear whether Palm Ford had repainted the hood, but it stands to reason the original lease-holder probably had done it prior at the point of accident. Anyway, by Sept 2011, most of the clear-coat had peeled off of my hood, but the rest of my paint was still beautiful. I had a recommended body shop quote me approx $450 to redo the hood, but the more I thought about it, the more I felt Palmetto Ford had some of this responsibility. However, I also relized but waiting so long to make them aware of it, I had probably messed up. I contacted Jim Moody, the body shop Mgr for Palm Ford, and showed him the hood. He stated he did not believe Palmetto did the original hood repair work, and that due to the length of time that had passed since my purchase of the truck, Ford would not likely reimburse the dealer for just making Ford aware of it. However, he stated since I had bought two trucks from them, he would take care of the hood for me. Just to be crystal clear, I asked him what MY total costs would be, and he replied $0 - only promising I should consider buying my future vehicles from them! PS - an important side note: when Jim and I originally looked at the hood, I forgot to point out the large blue Ford emblem on the chrome front grille. The blue had bled terribly and it looked like a bad tye-dye - probably from one of the rare occassions where I'd pressure-washed it. I called Jim back, and he agreed to fix the hood ornament as well - at $0 !!! Couldn't have asked more, or from a nicer man. More

Jim was a pleasure to work with. His guys in the shop do great work. Next time I need any body work done, I will be calling Jim. great work. Next time I need any body work done, I will be calling Jim. More

I had a very minor problem with the visor on my 2010 Edge. Jim Thorne not only helped me immediately but said it would be taken care of under warranty. Of course that pleased me, but also he was super f Edge. Jim Thorne not only helped me immediately but said it would be taken care of under warranty. Of course that pleased me, but also he was super friendly, kind and efficient. The part came in in two days, and I experienced the same superior treatment as when I went in the first time. I was treated like I was buying a new car, not there for just a small repair. More

I brought in my vehicle for a few small issues that developed over time. Jim Thorne and his team in the Body Shop were extremely helpful. He not only took time to listen to the various concerns I had, developed over time. Jim Thorne and his team in the Body Shop were extremely helpful. He not only took time to listen to the various concerns I had, but he talked through everything with me until I was confortable. He was respectful in every way and worked around my schedule to get everything I needed fixed (with a bill that I felt comfortable with). He also found a few other small problems with my vehicle that he repaired free of charge (quick fixes- but very appreciated!) If you want a service team that goes above and beyond, I recommend the Body Shop at Palmetto Ford on Savannah Highway. More

Text of letter sent to Palmetto Ford I recently took my Text of letter sent to Palmetto Ford<br><br>I recently took my 1999 Ford F150 for service at your Savannah Highway Service Department. At the time, t Text of letter sent to Palmetto Ford<br><br>I recently took my 1999 Ford F150 for service at your Savannah Highway Service Department. At the time, the truck would not start properly, and I believed that the faulty part was the starter. <br><br>I was very pleased that Matt Fusco was able to work in my truck on a Saturday. It is uncommon to experience such expedient accommodation, and I was greatly impressed. <br><br>I received my truck back Saturday afternoon, having received a new starter and a service bill of $452.61 I enjoyed a brief lunch, and then drove to the Citadel Mall to pick up my daughter and her friend. From there, however, the story is not pleasant. My truck experienced the identical failure that I had noted less than 24 hours earlier. I phoned Matt from the mall parking lot and was advised that no towing service was available. Further, I was advised to arrange for towing on my own, at my expense, and that reimbursement for the towing would be “considered” but not assured. After several hours, I managed to start the truck again and left the vehicle at your service department for repairs on Monday. <br><br>My truck was returned to me on Monday in satisfactory condition, this time having had its solenoid replaced. While this service was performed at no additional charge, your invoice confirms that the cost of solenoid replacement is less than $100. <br><br>In researching this matter, I have learned from other auto service professionals in this area that the manner in which the problem was addressed is unsatisfactory. My general understanding is that the sequence of events for determining necessary repairs should have begun at the battery terminal, proceeded to the solenoid, and ended with the starter. <br><br>It would appear that your technician elected the most costly option of replacing the starter rather than proceeding in an orderly fashion, which would have, in this case, been less costly to your customer. Such a practice forces me to seek future service elsewhere, as I now have little confidence in the integrity of your department. <br><br>I recognize that the replacement of larger parts allows the dealer to recycle engine components. My instructions were to return all parts. Despite my request, no parts were returned, nor was I allowed to inspect the old starter. Not only did this happen with the starter itself, but also with the replaced solenoid which is not subject to recycling or reconditioning. <br><br>In light of the circumstances described above, I would appreciate receiving a credit to my credit card for the difference in the cost of replacing the solenoid and starter. Should you have further questions or wish to discuss this matter, please call me at xxx-xxxx.<br> More