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Palmetto Ford Lincoln - Service Center

Charleston, SC

2.7
257 Reviews

257 Reviews of Palmetto Ford Lincoln - Service Center

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March 29, 2018

Horrible experience I took my car in for a recall and they ended up breaking my automatic starter. They said they couldn't fix it even though I bought the car brand new f More

by SC2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim McMaster, Andrew Samela
March 28, 2018

Recall warranty work and oil change John Mount was very friendly and thorough. He let me know that a rental car was available to me since it was warranties work. He kept me updated when More

by TANYAMURPHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
Mar 30, 2018 -

Palmetto Ford Lincoln responded

Thank you for taking the time to share your service experience with John. We are very happy knowing that he provided you with friendly customer service. Please let us know how we can help with your vehicle needs in the future. Thank you!

March 28, 2018

Check Engine Light On I was down from Connecticut and was heading back in a few days so they were very accommodating in getting me in considering this was last minute, The More

by Brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mount
Mar 30, 2018 -

Palmetto Ford Lincoln responded

Thank you for taking the time to share your service experience with us, Brian. We are happy that we were able to get your back on the road safely and quickly. We appreciate the kind words and recommendation. Thank you!

March 27, 2018

Service department's concern with my travel safety I was in contact with the dealership because of a nationwide recall notice about problems with the steering wheel. I was visiting from out of town a More

by CAPTNRON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Pace and John Mount Jr.
Mar 29, 2018 -

Palmetto Ford Lincoln responded

You're welcome! Thank you so much for taking the time to leave us a great review, it's much appreciated. It's fantastic that Robert and John were so helpful during your service appointment with us. We hope that we can help you again next time you need anything!

March 27, 2018

Fast - efficient- well commucated Same as last visit everything went great and happy I bought from Palmetto and use them for my service - look forward to many more great visits ! More

by theoneford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Mar 29, 2018 -

Palmetto Ford Lincoln responded

We're proud to hear that everything went great! Thank you so much for the review, we look forward to your many visits as well!

March 27, 2018

Service They do a great job with my car. Treat me well. Friendly service on time. I feel my car is in good hands. See you when the recall part comes in. More

by Francesb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pace
Mar 29, 2018 -

Palmetto Ford Lincoln responded

Thank you for the review, Frances, we're glad that Bob and the team did a great job. We look forward to your return!

March 26, 2018

Mr. Engert was very nice My appointment for service was thorough and efficient. My problems and concerns were addressed and I was treated fairly and politely by the staff. I More

by lovepas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Engert
Mar 28, 2018 -

Palmetto Ford Lincoln responded

We're so glad to hear that you had a great appointment with us! We want every customer to feel comfortable and informed at every step of the service process. Let us know if there is anything else we can do for you!

March 26, 2018

Great service As usual service was top notch. I was treated professionally and with courtesy. I was early and was taken right away. I would recommend this service More

by SPIRITOF1758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Engert
Mar 28, 2018 -

Palmetto Ford Lincoln responded

You're very welcome! It was our pleasure to service your vehicle. We unconditionally guarantee our service and strive to exceed your expectations on every visit. Come back to see us anytime!

March 24, 2018

Service review Greg was quick to schedule a visit. Good timely service. Price could be a little low. Greg has been helping me set up services for two years now. Grea More

by ASAKUJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Mar 27, 2018 -

Palmetto Ford Lincoln responded

Thank you for taking the time to share your thoughts with us! Greg was happy to help you and your colleague. Thank you for choosing Palmetto Ford!

March 24, 2018

oil change Quick and simple and car washed love it rushed in and rushed out customer area very hospitable and wonderful snacks while waiting I will be back More

by stokron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Mar 27, 2018 -

Palmetto Ford Lincoln responded

We love knowing that your oil change experience will be bringing you back to us in the future! Thank you for sharing your feedback with us!

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