Palmetto Ford Lincoln - Service Center

I recently dropped off my 2020 F-150 a couple of months after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more proble after I bought it, it started to have some noises and things that were not normal, they fixed it but a week later it started to have some more problems, vibration on the gas pedal, steering wheel and shifter, I took it back to them and they said they fixed it, but the truck s still doing the same, when I called Bob Pace, he said that everything is normal, which is not, and then he started to give me some excuses that have no sense because I told him that I will take the truck back, he started taking about the schedule, that they do not have a rental or a loaner, that the problem has to be bigger in order to check it again, and things like that, do I have to wait for the problem to become a bigger one, like a brake down or an accident?, he also told to compare aple with aple ( drive a similar truck) which I did, I went to another dealer and I ask for a truck like mine, same year, same model, same package, and I tested it and it don't feel the same so I guess they did not do anything the second time, this is not the first time I got this kind of problem in Palmetto Service and with Bob Pace. Sale departent are the best but service is not. More

Great service experience. I've been going to their service department for over 10 years and they've always done well by me. I highly recommend them. service department for over 10 years and they've always done well by me. I highly recommend them. More

Complimentary Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. Palmetto Ford helped me with getting a recall job done at a lower rate than quoted. The experience was stressful at times, but they worked with me. In just a few days, I will be able to drive my Fusion without worrying about losing power steering. More

JUST WOW! Great service, and stress free! John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issu John helped me from the beginning to the end in every aspect with the least amount of stress. John was very professional in handling my financial issue with my warranty correctly. He was very prompt on providing me with a rental car and updating me on the progress of my car. He also explained my car's issues clearly to where I could understand them. He took away the stress and made this process easy. I would highly recommend John! More

Service Employee Don Beckett has demonstrated Courtesy /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls /Professionalism throughput. All services to my vehicle is best described as Excellent. Love the Inspection Video. E. Smalls More

Brake line Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks, Bob Pace-, provided fast and excellent service and most importantly made me aware of a potentially service situation involving my brake lines. Thanks,Ed McCoy More

Seat belt trouble Spent all day taking my car to car shops to try to fix my seat belt latch. (Obviously not safe to drive with no seatbelt!) Finally spoke to Jim on the Spent all day taking my car to car shops to try to fix my seat belt latch. (Obviously not safe to drive with no seatbelt!) Finally spoke to Jim on the phone at Palmetto Ford and he told me he was the guy that was going to help me. Boy was he right! After 3 car shops and 2 parts places, Jim had my latch fixed in less than 5 minutes! I purchased my first car here 4 years ago and I’m definitely a Palmetto Ford customer for life! Thanks Jim!! More

Great Service both body and repair We meet Jim at Palmetto Ford after an rear end accident to our Lincoln Navigator he handled everything including insurance prep very professionally. We meet Jim at Palmetto Ford after an rear end accident to our Lincoln Navigator he handled everything including insurance prep very professionally. For aprox 1 and 1/2 years now Jim has handled servicing on all 3 of our Ford vehicles, Jim has made us extremely comfortable with Body work, mechanical repairs and customer service. We will recommend Jim and Palmetto Ford now and in the future for all vehicle needs. THANKS JIM More