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Paragon Acura
Queens, NY
1,846 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,846 reviews
November 16, 2014
THE CUSTOMER SERVICE YOU WANT TO EXPERIENCE People tend to always write about problems with a company but they rarely take time to acknowledge when outstanding service is provided. James Pan People tend to always write about problems with a company but they rarely take time to acknowledge when outstanding service is provided. James Pan was the most OUTSTANDING sales rep. that I have ever experience. The moment I walked inside the dealer ship he was willing to go out of his way to accommodate my needs. Diligently he assisted me until we found the one vehicle on the lot that would go beyond satisfying my desire. In A Nut Shell, I would suggest that any one goes straight to James Pan for Remarkable customer service. I'm positive he will give you the WOW factor you're looking for! ELAICHE BAHMID More
by EBAHMUD
Employees Worked With
James Pan
Helpful November 11, 2014
If You Need to Buy A Car, Paragon Acura is Best Experience! Everyone was very helpful and professional, Dairo, Alex, and Andres went out of their way to help me get my beautiful MDX 2012 and have a great buying Everyone was very helpful and professional, Dairo, Alex, and Andres went out of their way to help me get my beautiful MDX 2012 and have a great buying experience! I would definitely come back when ready for my next vehicle! Thanks All! More
by 122681jg
Employees Worked With
Dairo Patino, Alex, and Andres!
November 07, 2014
DISHONEST PRACTICES Purchased a 2010 BMW on Oct/4/2014. They told me and showed me the car fax that the car was not involved in any accident or had any body work. After p Purchased a 2010 BMW on Oct/4/2014. They told me and showed me the car fax that the car was not involved in any accident or had any body work. After purchasing the car from them , a week later I take it to a body shop for inspection and it shows that the car had been painted all over and a lousy paint job. I contacted general manager Andrea Sanchez and showed him the car,and told me they are willing to exchange the car at the book value which means I will lose money instead of being compensated for their unethical business by not telling me they painted car. I know for sure they paint the car and resell them without telling the consumers because I traded my car with some damages on it and when I went back after a week I saw my car , the car had been painted all over. I showed and talked to one of the general managers Andrea Sancez, he would not accept full refund or partial refund, Only exchange to something else at the book value not the money I paid a week or two ago. Not fair, if had I known the car had been painted over 75%, I would then decide on the purchase accordingly. At this point I know the car is not worth what I paid for with all that body and paint work that has been done on it. I would like a partial refund from them towards the car and they should stop practicing this kind of business. I have asked to speak to higher management regarding this , but no one ever calls me back accept the same general managers who refuse to do the right thing. THE BUSINESS ACCEPTS THE PAINT JOB IS POOR QUALITY AND I HAVE GIVEN THEM AN ESTIMATE OF $1432 TO FIX THE PROBLEM WITH MY BODY SHOP, HOWEVER BUSINESS STATES THAT IT WILL COST THEM 800 TO FIX THE PAINT WITH THE SAME PEOPLE WHO DID THE POOR JOB AT THE FIRST PLACE. IT SHOWS WHAT KIND OF JOB HE DID FOR 800 AND THAT IS WHY I WANT TO HAVE IT DONE AT MY BODY SHOP THE RIGHT WAY AT THE RIGHT PRICE WITH QUALITY WORK. BUSINESS DOES NOT WANT TO ACCEPT THAT AND I DONT ACCEPT THEIR OFFER. UNFORTUNATE THEY WILL LOSE CUSTOMERS WITH THIS KIND OF BUSINESS PRACTICES More
by NADIR783
Employees Worked With
ANDREA SANCHEZ, Bill Finsilver
November 07, 2014
Lexus rx 330 ..after purchasing a car that was faulty, we worked with bill Finsilver to resolve the issue quickly. What could have been an disaster and a bad inves ..after purchasing a car that was faulty, we worked with bill Finsilver to resolve the issue quickly. What could have been an disaster and a bad investment turned into a positive experience. More
by placmadoc
Employees Worked With
Bill Finsilver
October 12, 2014
Used RDX The dealership was nice, friendly and attentive. I had a few small issues that arose after I had purchased the vehicle and I contacted their general m The dealership was nice, friendly and attentive. I had a few small issues that arose after I had purchased the vehicle and I contacted their general manager Mr. Finsilver and he went above and beyond to accommodate my issues. He was very professional and had great customer service. I truly appreciate everything he did and made my overall experience change for the better. More
by ggolias
Employees Worked With
., Bill Finsilver
October 09, 2014
Great Service JS CHAU I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way, I enjoyed the profession JS CHAU I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way, I enjoyed the professional and respect . Very happy with the offer and looking forward to doing business in the future. More
by JSCHAU
Employees Worked With
james pan , james wang, JT Owens
October 09, 2014
Great service Really good place to go if you are looking for something good, great prices and perfect customer service. I would recomended to anyone I know Really good place to go if you are looking for something good, great prices and perfect customer service. I would recomended to anyone I know More
by Manuel1921
Employees Worked With
Juan Hernández
September 27, 2014
48-01 Northern Blvd Location: A waste of time!! Waited two hours in the lot with zero customer service! Key went missing. (Waited even longer for them to search for it) They wanted me to buy a ca Waited two hours in the lot with zero customer service! Key went missing. (Waited even longer for them to search for it) They wanted me to buy a car that I did not even test drive! We had an appointment, and treated us as though we just walked in. Extremely Pushy!!!! (I understand you're in sales but there's a point where its unnecessary) They waited till very late to tell us the banks were closed so they couldn't give us our rates! I overheard them gossiping about how they did not want to sell us the car for the price they gave us. Who gossips in front of customers!!?? The worse part of it was that they didn't even apologize for the HUGE inconvenience. Like take responsibility and make it right. Its called giving good customer service! Since we loved the car more than the experience we put a deposit on the car as they said to come tomorrow. Next day nothing is ready! Again I had to wait. But I'm very grateful for Alex. He was honest with us and made the rest of the experience smooth. All in all I love the car and If i did it all over again I wouldn't go there. I would go somewhere else where Great Customer Service is their priority. Thanks Again Alex!!! More
by virginia7989
Employees Worked With
JT Owens
September 01, 2014
Great service Really good place my sale rep was Brian over in 48th st, everyone is real friendly, my sale consultant was really good never left me alone throughout Really good place my sale rep was Brian over in 48th st, everyone is real friendly, my sale consultant was really good never left me alone throughout the entire process. More
by C.montero
Employees Worked With
James, brian
August 31, 2014
Great Service! My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the profess My wife and I recently bough a RDX from Paragon Acura. The dealers were willing to hear our counter offer and meet of half way. We enjoyed the professionalism and respect we received from these dealers in contrast to the bad service we received from a different location. Very happy with the offer and looking forward to doing business in the future. More
by Ilich & Massi
