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Paragon Acura
Queens, NY
1,920 Reviews
If you're going to buy a new Acura at Paragon Acura, serving Long island, Brooklyn and Woodside NY, or take your car in for routine maintenance or an auto repair, you probably want to know a little bit about us. Makes sense.
Paragon Acura, located at 56-02 Northern Blvd Woodside, New York is happy to tell you that we've been serving the Long island, Brooklyn and Woodside NY area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Acura models, but used cars, service and auto repairs and perhaps most importantly - Acura financing.
We hand pick each member of the Paragon Acura team for their high level of competency, vast knowledgebase, eagerness to learn late-breaking technology, ability to relate to drivers from all walks of life, and commitment to keeping Paragon Acura a pressure-free environment, which if you ask many of our patrons, makes us a dealership in the rough.
Of course the best way to see for yourself the distinct experience you'll have at Paragon Acura is to explore our new Acura models; used cars; service department ; financing; certified car parts in person, at 56-02 Northern Blvd Woodside, New York.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 9:00 AM - 4:00 PM
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Showing 1,920 reviews
July 13, 2019
Excellent service Had a great experience buying a car there Kelvin Miller was great helping and answering all my questions I will definitely buy future cars there Had a great experience buying a car there Kelvin Miller was great helping and answering all my questions I will definitely buy future cars there More
by Miguelcalderon78
Employees Worked With
Kenneth Marrero, Kelvin Miller
July 13, 2019
Thomas Ng is an excellent example of how a dealer should work with their customer. He helped me in leasing my new ILX. I thank him and highly recommend him for is an excellent example of how a dealer should work with their customer. He helped me in leasing my new ILX. I thank him and highly recommend him for all your needs at paragon Acura. More
by BM
Employees Worked With
Thomas Ng
July 12, 2019
Great Experience I bought an RDX and I had a very courteous easy experience dealing with the entire company. I live in PA and never bought a car online before. Espe I bought an RDX and I had a very courteous easy experience dealing with the entire company. I live in PA and never bought a car online before. Especially from NYC where it may be a bit intimidating for people that don’t live in the area. The experience was smooth, positive, no pushing, very responsive: my sales rep Kelvin is the fastest I have ever seen. He doesn’t sleep. Always on phone answering questions and concerns. Any, I like them a lot and I will buy from them again in the future. More
by Rdbtk
Employees Worked With
Kelvin Miller
July 11, 2019
Personable and Pleasant I have long stayed away from dealerships as I would feel like prey in a shark tank (northern boulevard is like a giant shark aquarium). Thomas set me I have long stayed away from dealerships as I would feel like prey in a shark tank (northern boulevard is like a giant shark aquarium). Thomas set me at ease from the start and went out of his way to make me feel personal. NO BS and 100% professional. He walked me thru the full process and I didn't leave feeling violated like past car experiences. More
by MattS
Employees Worked With
Thomas Ng
July 10, 2019
Smooth Experience My purchase of a 2020 Acura RDX was a very smooth experience because of Sales Alexander Matallana. Mr. Matallana was very helpful with the paperwork My purchase of a 2020 Acura RDX was a very smooth experience because of Sales Alexander Matallana. Mr. Matallana was very helpful with the paperwork and his knowledge of the vehicle was very impressive. More
by Camfam
July 09, 2019
Great Kelvin reallly knew what he was doing very professional. here at Acura we definitely felt like we were dealing with family.service was great and quick Kelvin reallly knew what he was doing very professional. here at Acura we definitely felt like we were dealing with family.service was great and quick More
by Joeyelite30
July 08, 2019
It was a great experience! Had an awesome experience at this dealership. I got an acura TLX 2019 Aspec edition and the process was seamless. Great customer service and I am trul Had an awesome experience at this dealership. I got an acura TLX 2019 Aspec edition and the process was seamless. Great customer service and I am truly satisfied. 5 stars for these guys. More
by Imzyy
Employees Worked With
Thomas Ng
July 06, 2019
Just a great time. I was referred to Thomas from one my friends who he did buisness with him and everything he said was true. Very professional, understanding, and helpf I was referred to Thomas from one my friends who he did buisness with him and everything he said was true. Very professional, understanding, and helpful throughout our process and overall had a great time!! More
by Jchen
Employees Worked With
Thomas Ng
July 06, 2019
Overall very good experience Thomas was knowledgeable, accommodating and was able to help us find the best car for our family while working with us to stay within our budget. Thomas was knowledgeable, accommodating and was able to help us find the best car for our family while working with us to stay within our budget. More
by Acura review
Employees Worked With
Thomas Ng
July 04, 2019
DO NOT BUY their Certified Pre-own IT IS WORST DEAL I EVER MADE. DO NOT TRUST its quality of certified Pre-owned car. It is ACURA certified not any cheap brand car. How come the qu IT IS WORST DEAL I EVER MADE. DO NOT TRUST its quality of certified Pre-owned car. It is ACURA certified not any cheap brand car. How come the quality is such a low and even cheating the warranty period. I was owner of 2013 RDX and bought certified pre-owned 2014. I was so satisfied and 100 % trust about certified vehicle. So I also decided to buy certified preowned to 2017 MDX by trading my old RDX this time. However, It was worst deal I ever made. first of all, It was my biggest mistake not to check the car careful. As I trusted the certified preowned so much, I had basic trust of it not likely buy car on the street. After all deal was made, I found that, -.The sensor of collusion and lane keeping has been out of order which sales guy was said it could be reset easily. but found that the font window has been replaced before. He said there was small dent on it and replaced it to be certified.. -.Driver side mirror has been broken not folding properly. is it broken after inspection???? -.The conditions of the steering wheel is not clean as it the car having 16000 miles. -.There is 2 spot dent on rear bumper which I skipped it because I thought that it is just simple scratch but it is not, there is exact 2 dent and the distance of it is just like the mountain bolt of front number plate which means, the dent had been made my collision of the car. -.The front wheel left and right under cover has been mis-aligned which means it has been removed and reinstalled wheel or any components for some reason which I am very afraid of possible hidden reason. -.The tire thread is worn. it doesn't look like depth of it for 16000 miles car. so the wheel might be replaced. -.It is listed year 2017 car but warranty start calculating 2016.. When I made a deal, saleman said verbally it is started 2017. but after all done, I found it calculated 2016 by Carfax... salesman just said "SORRY"... what kind professionalism it is..also they didn't give me any official warranty document. I tried to return the car next day but salesman said you will be losing $8K if you return it(which is totally not acceptable) also said please give him a chance to fix the problem and promised to replace new steering wheel.. However, Salesman changed his word and steering wheel will be cleaned only... They ended up replace it but I think this kind of playing game is not for ACURA dealer class manner and customer care. This is my main concern of purchasing this CERTIFIED PRE-OWN vehicle. How come the sensor and mirror went bed after checking 182 point inspection to be Certified Pre-owned. So How come I can trust their inspection result of this car. It is serious matter of quality issue. It looks like there is a hidden problem of this vehicle as mentioned above. This is CERTIFIED PREOWNed of ACURA. I need more assurance on the quality of this vehicle. It is totally unacceptable for the customer who has 100% confidence on your product before became 110% disappointed More
by Nam Kim
