Paragon Honda

Miss informed and confused! I went in Friday afternoon, had all my documents availabe for the associate to make this the smoothest and quickest sale ever imagined. I went in know I went in Friday afternoon, had all my documents availabe for the associate to make this the smoothest and quickest sale ever imagined. I went in knowing what I wanted and knew up front, based on my personal sitution, I would be paying more for my trade then what I was currently paying, it was how much more I was willing to pay. I went in wanting a Honda Pilot. Sales Rep, Lucas, very friendly and willing to assist me, gathered all information. I was in a rush, as I had an event I needed to be at Friday by 6:00pm. So i stated I would return the following day at noon to complete the transaction. prior to leaving he offered the Honda CRV as an alternative. thinking I would save a little more based on my trade, I asked him to continue with the Pilot, but run the numbers on the CRV. they seemed favorable for me, 2014, since I was advised by the Manager, there are no incentives on the 2015's. Lucas had a 2014 CRV on the lot, which i didnt care for due to blemish on the hood. He stated he would have another one for right away. I was there Friday, close to two hoiurs and Saturday, waited for the vehicle for 6 hours!!!!!!! UNACCEPATABLE! no offer's where made to me to compensate for my time, I was at work and left, thinking this wwas a quick in and out, perhaps two hours tops! all documents had already been provided. I finally left with the CRV, starving and loss a day of work! realizing after my anger subsided, what had transpired I called Lucas and advised him this was a Sh.....y deal. I wound up making the almost the same payment as the offered on the 2015 Pilot, on a 2014 CRV. I returned Monday to see what can be done, I was advised that I would be hit with a "Re-Stock" fee and depreciation on the CRV. after four more hours on Monday, and the numbers offered which more far from the first offer made, i just left the dealership. I even brought them the "TrueCar.com quote offered online, which i was informed, they are not able to determine the value of my trade and my credit history. NEVER AGAIN, not even for sservice will I return to this dealership or recommend anyone to purchase there. How they have the "Tri-State" number one dealer award is beyond me. I guess Honda has very low bench marks!!!! on a posive side, Millford Mills, did all possible to help me, but the Sales Manager, Ariel, advised him he would only go but so far. Ariels main concern was to make me aware "They did all they could" which was not true at all. Lesson learned, and life goes on. my purchase will not make you richer or poorer but for the next guy, be aware of my experience. take care. More

lied to and knowingly wasted me and my wife's time. Went to by a new accord test drove a car agreed to a deal for a 2015. They told us to come back the car they had ready was a 2014 they wanted the deal Went to by a new accord test drove a car agreed to a deal for a 2015. They told us to come back the car they had ready was a 2014 they wanted the deal done that night (no insurance?). We said we wanted to return after the car was properly prepped and we had time to get the insurance card in hand. Returned the next day with our insurance but when we got to look at the car in the daylight it had numerous scratches on the side under the drivers door. We stated we would not accept this car. We were told that in 4 days they would have the car we wanted year, color, trim level etc.. 4 days later they tried to pawn off a different color car. DO NOT DO BUSINESS HERE THEY LIE. More

Great customer service Great experience with sales man Robert, very attentive, I left with the car I wanted! I was very happy! Out standing customer service. Thank you Juan Great experience with sales man Robert, very attentive, I left with the car I wanted! I was very happy! Out standing customer service. Thank you Juan and Robert! More

Major scam going on at paragon Came into paragon to trade in my current car, my current car has a payoff of 16,000 they offered me 11500 for my trade in, which leaves me with a n Came into paragon to trade in my current car, my current car has a payoff of 16,000 they offered me 11500 for my trade in, which leaves me with a negative equity of 4500 which should be rolled over to the new car. The new car i wanted was a little over 28,000 after taxes and other fees. They then subtracted my trade in value 11,500 to the new car, this left me at 16,500 for the new car . Not only did they roll over the 4500$, but they also sneaked my "WHOLE " current payoff amount on top of the 21,000$ Not only did they try to steal my current car they also tried making me pay for both cars by re-adding my payoff amount ,when they already had deducted the trade in of 11500, everything on the buy order came out to 36,000 some how which makes no sense , keep in mind thats the principal alone!!!! they also said i would be paying around 700$ monthly payment including the interest with a 10% APR !!!!. bunch of crooks, after bringing my business back to paragon, this is how you treat your returning customers ? the finance team are scammers they lie to your face and say your credit is horrible when in reality its average . Oh and did i mention im only 19? perfect opportunity all they needed was a signature . More