Paramus Hyundai

PARAMUS HYUNDAI Overall experience was good,would recommend to anyone to check this dealer first before shopping for a new car elsewhere.The agent Richie was very pro Overall experience was good,would recommend to anyone to check this dealer first before shopping for a new car elsewhere.The agent Richie was very professional on explaining the price and other recommendations for the car that i got Santa Fe SE. More

First time in Hyundai and I like it very much It was my first experience with Hyundai and me and my wife love it very much. Thank you very much and our best regards to Mr. Chris Kim! It was my first experience with Hyundai and me and my wife love it very much. Thank you very much and our best regards to Mr. Chris Kim! More

Excellent all around service! This is my 5th car purchase from Route 4. the service, pricing, attention to detail, overall knowledge of the vehicle and customer satisfaction is te This is my 5th car purchase from Route 4. the service, pricing, attention to detail, overall knowledge of the vehicle and customer satisfaction is terrific. A 5 Star facility!!! More

Paramus hyundai My experience at this dealership exceeded my expectations while all the staff were friendly and helpful. I will definitely recommend this dealership My experience at this dealership exceeded my expectations while all the staff were friendly and helpful. I will definitely recommend this dealership to family and friends. More

A+++ Lawyers and car salesman typically not ranked as the worlds most ethical or trustworthy people. Brian Gombocz, from a car salesmans perspective, put t Lawyers and car salesman typically not ranked as the worlds most ethical or trustworthy people. Brian Gombocz, from a car salesmans perspective, put that to rest. He was awesome - attentive, understanding and fair. A+++in my book. Definite asset to Hyundai and represents your company well. More

A most pleasant experience My husband and I recently leased our Hyundai Tucson and are liking it very much. So far it is living up to our expectations and we love the navigation My husband and I recently leased our Hyundai Tucson and are liking it very much. So far it is living up to our expectations and we love the navigation system Thank you Iggy for making our car buying a pleasant experience from beginning to end. Judy and Bruce Burns More

Honest to deal with Iggi answered all of the questions I had with my Hyundai purchase. He was a very communicator, I asked multiple questions through Email, set up an ap Iggi answered all of the questions I had with my Hyundai purchase. He was a very communicator, I asked multiple questions through Email, set up an appointment to come in via Text, spoke over the phone a few times and lastly worked through final details in person at the Paramus dealership. Pricing was up front and left me feeling I got a good deal compared to other dealerships. Received car the same day of purchase. Great Experience. More

Amazing First-time buyer experience!!!!! Brian Gombocz was amazing. This was my first time buying a car, and he was patient, very knowledgeable of the car and made my experience smooth. Thank Brian Gombocz was amazing. This was my first time buying a car, and he was patient, very knowledgeable of the car and made my experience smooth. Thank you so much Brian. More

Eddie Santiago comes to the rescue! We leased a new Hyundai from this location last week and came back today to return our old lease. I called this location and was told no appointment n We leased a new Hyundai from this location last week and came back today to return our old lease. I called this location and was told no appointment needed. When I arrived, the front desk asked Paul Paik (our salesman whom we leased the vehicle from) to assist me. He came over and said that he will be with me once he is done with his customer. I said no problem. He came back and said that I can leave because they had license plates removed, so I requested a receipt for dropping car off. He said that I should come back to pick it up because he's busy. I said I would wait, but he insisted that he couldn't and I would have to go out of me way to come back. I also returned only one key and said I would be responsible...I asked if he could waive it as we just leased another car. He responded that "my husband stole the car, and therefore he would have never waived it". I also asked if he could show me how to open the trunk of the new leased car as the remote won't open it...he said I would need to make a service appointment. I said I shouldn't have to be put out this way if it is a setting issue...he said he didn't have time to show me. This left me with an unpleasant taste and made it a poor experience. I then went to the desk and spoke with a manager because my ride was outside waiting and had to leave. I waited an hour by then. The manager asked Eddie Santiago to assist me. Wow...what a difference. Eddie was pleasant, polite and willing to help. As busy as it was, he stopped to assist me. I explained that we have been returning customers and if it wasn't for Eddie, I was never going to shop here again! He was nice and explained the key return process....he worked to get our receipt ASAP...he also went outside to show us how to open the trunk. The trunk would not open and Eddie immediately asked the service people to look into it and they did. It turned out to be just a setting on the trunk...This is what I originally asked Paul Paik to assist we with. The difference here is that Eddie Santiago will bring you return business and retain your existing customers...plus word of mouth is your best advertisement! Paul Paik on the other hand may get you a one time sale...but will guarantee you to loose that customer going forward and contribute to damaging your reputation. Plus any bad service by Paul will likely be communicated on social media. Again....word of mouth is critical. Kudos to Eddie. I would like to make sure that I receive a request for a survey....please send me one. Because of Eddie, I will come back and recommend him in the future. And this man didn't even sell me anything!!!!He is an asset to Hyundai! More

Peace of mind I walked in with a major headache and walked out with peace of mind. Thank you for turning what used to be an awful experience into a stress free one. I walked in with a major headache and walked out with peace of mind. Thank you for turning what used to be an awful experience into a stress free one. Brian and the entire staff were pleasant and knowledgeable and pleasantly worked together and I left with all of my problems solved More