Paramus Hyundai

Santa Fe 2013 - certified used car purchase Very good experience of buying our 2nd car from this place. They walked us through the overall process on buying certified used car including the fina Very good experience of buying our 2nd car from this place. They walked us through the overall process on buying certified used car including the financing. More

My experience at Hyundai Jefferson was my sales man and he was very helpful and so patient when helping me pick the right car, he definitely helped me pick the car of my dream Jefferson was my sales man and he was very helpful and so patient when helping me pick the right car, he definitely helped me pick the car of my dreams. Everyone at Hyundai including the general manager Rocco were outstanding and made my purchase a great experience. Thank you so much for everything and i will most definitely recomend Hyundai to everyone. More

The invisible customers!! I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even dire I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even directed me towards a gift card deal to get a $50 visa gift card just for stopping in and looking at the cars. Since my 18 year old son that is now attending college is also seeking a car, we went together and I must say I was in awe. First impression was simply Wow! What a beautiful place and full of people..A gentleman approached myself and my son saying he is not a salesman but some type of promotional person, so I gave him our papers and he took our licenses and information and put them into a computer, then he told us to press a button and then said we won a free oil change..thought that was strange but said to myself hey maybe it is just an added bonus. He then introduced us to a Mr. Lee. The first thing Mr. Lee did was look at his watch (It was 630pm), which I found a bit rude, but hey we all have things to do..he showed us a few different SUV's, then as we were looking at the Santa Fe, he handed us business cards and told us to call him if we had any questions. After we left, it just felt strange so I called and spoke to a very sweet woman (i wish I knew her name) who explained they had two promotions going on and the gentleman must have signed us up for the wrong one. She then took my information and said the manager would call me the next day or just simply email me the gift card. So my impression was still great customer service except for Mr Lee who was in a rush..The next day I heard nothing from anyone..gave it another day, then I called again, I was told the manager wasnt in and they took a message...Now we are going on day FIVE, and I still hear nothing..meanwhile I have emailed Mr Lee a few times, and he doesnt reply either!! I have never in my life experienced such a blatant disregard for the customer!! Three messages later, and a few emails later, I decided to take to social media and the internet..Next step is corporate..Maybe they are under the impression that I am not interested in purchasing a car..I am!!! Very much so! So is my son!! If I did not live a little distance away I would have gone back to discuss in person why this ignorance is necessary when the mistake was made by the gentleman working there not by us. Whoever reads this might think wow this lady is making a big deal over a gift card promotion!! Yes! Yes I am! And it isnt the promotion, its the common courtesy of a call back!! Or at least an email! More

Guys know exactly the car one needs to go for. As someone who has moved into US recently these guys knew exactly how to deal with such a situation. Not just sorting out the financing part, they wer As someone who has moved into US recently these guys knew exactly how to deal with such a situation. Not just sorting out the financing part, they were able to provide the right car options for us. We finally chose the new Elantra Limited Tech model. Again a special note for Iggi, who helped out in showing various models. He explained the features, the good n bad about each car which was very helpful in our decision making. Finally we got a car with all the top tech features, high fuel efficiency and economical. More