Marilyn Batres

Excellent service very knowledgeable they have state of the art technology and techs that know the vehicle Thank you the art technology and techs that know the vehicle Thank you More

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Never get a straight answer. Ms batres started out ok now they ignore me. And tell straight out lies. I'm giving a few more days to straighten out my problems . If not I'm just Ms batres started out ok now they ignore me. And tell straight out lies. I'm giving a few more days to straighten out my problems . If not I'm just giving it to my lawyer. I have texts to prove that there lying. I'm giving them the opportunity to correct the problems but they just don't seem to care. I will remove this rating if they solve the problem. If not lawyer and I'll start a campaign on line that will put a hurting on there business. I never had to go through this type of mess before. But I will not be robbed and lied too. Look elsewhere don't trust these peoplr More

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My salesperson Iggy Bareto was excellent could not have asked for a better experience! I have been leasing cars for many years prior andhave never walked away so pleased. The crew and owners were so help asked for a better experience! I have been leasing cars for many years prior andhave never walked away so pleased. The crew and owners were so helpful and HONEST all the way through the process. Best sales and service ever! Do not walk, but run to see Iggy!!😊☺️ More

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Stressful Horror ShowStay away from their Service Stressful Horror Show Stay away from their Service Department No one knows what they’re doing Stressful Horror Show Stay away from their Service Department No one knows what they’re doing More

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Highly not recommend. This is the Worst place to buy a car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you. car. Very unprofessional. Worst customer service I ever experienced. Will Promise you things that never happen. eventually they stop answering you. More

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Terrible experience from day one to last day Service department- great. Sales department - disrespectful and disinterested in clients needs bunch. Would never recommend this dealership to anyo Service department- great. Sales department - disrespectful and disinterested in clients needs bunch. Would never recommend this dealership to anyone looking for respect and satisfaction as you won’t get one there. More

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Horrible service bordering on criminal. These knuckleheads botched my registration on my new car 3 years ago. Got me new plates when I needed a transfer to my old plate. Of course, I ended u These knuckleheads botched my registration on my new car 3 years ago. Got me new plates when I needed a transfer to my old plate. Of course, I ended up paying for that mistake. Seems I can’t get rid of this god for saken incompetent den of thieves, due to the fact the plate I never took possession of is getting tickets in my name out of state. Paramus Hyundai knows no depth of shady business. Stay far away. More

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Best new car... so excited!! Beyond happy, Iggy was very honest, professional and fun!!! Made the experience so easy... This is my second Hyundai from Paramus NJ and I’ll be back. Beyond happy, Iggy was very honest, professional and fun!!! Made the experience so easy... This is my second Hyundai from Paramus NJ and I’ll be back... Also, Marilyn was very helpful, making sure all my needs were met and handled everything, even before I arrived!!! Awesome experience... see Iggy, he’s on point!! Thanks for the deal I got on my 2014 Sonata 2.0 More

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Lied to/Bait&Switch Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally Went up to this dealership on 1/24/18 to see and test drive a 2015 Certified Hyundai Genesis. Being I live about 70 miles from this dealer I naturally called first to make sure car was still available. I spoke with a Marilyn who checked the stock number and assured me car was available. I drove the 70 miles there to see vehicle. When I arrived I was approached by salesperson Eric Rajkovich . I told him why I was there after a few minutes he came back to me and told me that a customer had driven the car 4 days prior and was awaiting their mechanic's ok before they decided to buy or not.(Like a dealer would tie up a car 4 days waiting for a mechanic's ok) Anyway, Eric then said this alleged customer had gotten the all clear from their mechanic and took the car that very same day I was told it was 100% available. No reference was ever made to me by Marilyn that there was a possible buyer. Eric Rajkovich, being the outstanding salesman that he is, tried to sell me "another" Genesis instead. Seeing this scam for what it was I told him I wasn't interested, so naturally he brought out used car manager(Phil) to speak with me. (Level 3 of the scam) He assured me that he could get me any Genesis I wanted for same price and all I had to do was leave a $500.00 deposit and he'd call me when car was in. Well after checking my driver license and realizing that I wasn't born yesterday, I declined this offer and left. Next day, I looked at their website and the "sold" car was still on it. I called dealer and spoke with Showanda. She told me that the "sold" car was available, BUT it was on a test drive as we spoke. (WOW, I better run in and buy this before it's sold(again) I then spoke with Eric Rajkovich, told him exactly what I thought of their shady practices when he actually said to me, "these girls are paid $20.00 for every person they get to come in" Basically admitting they will lie to get you in AND get an incentive to do so. My advice, find a REPUTABLE dealer and stay away from Route 4 East Paramus Hyundai. More

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The invisible customers!! I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even dire I am the mother of three boys and I have been looking for a large SUV for some time now. A friend of mine recommended Hyundai of Paramus and even directed me towards a gift card deal to get a $50 visa gift card just for stopping in and looking at the cars. Since my 18 year old son that is now attending college is also seeking a car, we went together and I must say I was in awe. First impression was simply Wow! What a beautiful place and full of people..A gentleman approached myself and my son saying he is not a salesman but some type of promotional person, so I gave him our papers and he took our licenses and information and put them into a computer, then he told us to press a button and then said we won a free oil change..thought that was strange but said to myself hey maybe it is just an added bonus. He then introduced us to a Mr. Lee. The first thing Mr. Lee did was look at his watch (It was 630pm), which I found a bit rude, but hey we all have things to do..he showed us a few different SUV's, then as we were looking at the Santa Fe, he handed us business cards and told us to call him if we had any questions. After we left, it just felt strange so I called and spoke to a very sweet woman (i wish I knew her name) who explained they had two promotions going on and the gentleman must have signed us up for the wrong one. She then took my information and said the manager would call me the next day or just simply email me the gift card. So my impression was still great customer service except for Mr Lee who was in a rush..The next day I heard nothing from anyone..gave it another day, then I called again, I was told the manager wasnt in and they took a message...Now we are going on day FIVE, and I still hear nothing..meanwhile I have emailed Mr Lee a few times, and he doesnt reply either!! I have never in my life experienced such a blatant disregard for the customer!! Three messages later, and a few emails later, I decided to take to social media and the internet..Next step is corporate..Maybe they are under the impression that I am not interested in purchasing a car..I am!!! Very much so! So is my son!! If I did not live a little distance away I would have gone back to discuss in person why this ignorance is necessary when the mistake was made by the gentleman working there not by us. Whoever reads this might think wow this lady is making a big deal over a gift card promotion!! Yes! Yes I am! And it isnt the promotion, its the common courtesy of a call back!! Or at least an email! More

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