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154 Reviews of Paramus Hyundai - Service Center
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May 04, 2016
My New 2016 Velostra This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that on This is the third vehicle that was bought/leased within our family from this dealership. We came in for service for one vehicle and left with that one and a brand new Velostra. Iggy Barreto was cordial and very helpful in our decision to lease a new car. It was a spur of the moment decision and he made sure the price was within our budget. We're having fun with our new Velostra. Thanks Iggy! More
by bluefalcon922
Employees Worked With
Helpful January 28, 2016
...second service visit...couldn't be better this was my second service visit to this dealership...fair prices..excellent discount and great attention by servfice writers, specially Annie...servi this was my second service visit to this dealership...fair prices..excellent discount and great attention by servfice writers, specially Annie...service performed fast and discountas honored..they earned my business, refreshing to see the owner involved in the daily operation of his business...unusual yes, but appreciated....good work guys...keep it up.....thanks Annie... Ralph L.... More
by svofan1
Employees Worked With
Annie Ramaglia
January 23, 2016
Service dept I honestly don't have a good opinion of the dealership, but I can't say enough good things about my service manager, Rob Gaudio, so this review is rea I honestly don't have a good opinion of the dealership, but I can't say enough good things about my service manager, Rob Gaudio, so this review is really about him. On several occasions he has gone above & beyond to make sure that I'm well taken care of. He is very professional, listens to my concerns, and has prevented me from having a meltdown due to other employees' foolishness more than once. I trust his recommendations. Mr. Gaudio is the sole reason I continue to do business with Paramus Hyundai. More
by cmg
Employees Worked With
Rob Gaudio
October 01, 2015
Very disappointing I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I pr I leased a '15 Genesis from Paramus Hyundai the day I attended the NY Auto Show. The pricing seemed fair and the car is absolutely FABULOUS. I previously had an Infinity G37x. The car was delivered with trunk and hood ornaments that are after market add-ons that don't have the Hyundai logo and add an exceptionally classy look. BOTH WERE APPLIED CROOKED. Let me tell you it takes an act of Congress to get this corrected. They contract with an outside vendor that is only available on a limited basis. There's not enough room here to give all the details of what a nuisance it still is to get this corrected. During this time it was quite easy to see how generic and 'highway' like this dealership is. I was told that they own the dealership on Rte.17 and 1 other dealership. I plan to get my service from another owner and a friend said the service is much better in Rockland County. Although somewhat out of the way I'm going there. The morale of the employees seems poor in both the sales and service areas. I will be contacting Hyundai regarding my disappointing experience. For such a great car they would benefit from having better representatives that don't diminish the experience. More
by LandnSea
Employees Worked With
Ian Kaufman
July 10, 2015
...first service visit...nothing but good expirience. ...My first service visit was pleasant and fast...service writers, specially Joe, was well informed and provided me with oportunities to save money, l ...My first service visit was pleasant and fast...service writers, specially Joe, was well informed and provided me with oportunities to save money, like the "oil change club" and provided future discounts for service visits in the future....techs appear to know their work well, they are fast an precise..I spent 1 hour or so..pleasant waiting area...prices appear to be at par with other dealers besides I bought the Santa Fe from them and I was pleased with their sales dept (YES!!!..pleased....).Their service levels are top. Contrary to others opinions I found this dealer to be fair on their practices, prices and service all around and I buy vehicles every 3 to 4 years. Like I always said, everyone has to eat and what they sell you at service deptmnt you get..is up to us, the customer, to buy it or not...good job guys...I will see you in another 5k miles.. More
by svofan1
Employees Worked With
joe, service writer
June 19, 2015
It is not professional service team This dealership is out of control. Even Paper work, and service. Also, Service team and manager service very bad. Most service times are not exactly This dealership is out of control. Even Paper work, and service. Also, Service team and manager service very bad. Most service times are not exactly on time. They have mistake service after that I had to go there two times or Three Times. No acknowledge. I am not recomend service to everyone Rt 4 Paramus service center Perfectly. Apparently, You will regret chioce. Do not go. More
by Tomy
Employees Worked With
Annie Ramaglia
May 21, 2015
Exceptional Customer Service Robert Gaudio, Service Manager Very skilled, professional Customer Service representative Worked with him several times, remembers my name Always m Robert Gaudio, Service Manager Very skilled, professional Customer Service representative Worked with him several times, remembers my name Always makes me feel very welcome, solves all issues Example of super service attitude Joe Kandic, Service Counter Associate Again, very good Customer Service performance Extremely courteous and efficient Hope to see him again, next service appointment Don, Courtesy Driver Very friendly, respectful, no hassle, immediate service Great My experience with Hyundai of Paramus has always been characterized by exceptional Customer Service Very impressive I am amazed at the level of comfort with the service at every visit A mechanic held the door open for me This is my new symbol of Excellence in Customer Service Richard Brown More
by richard@ariafx.com
Employees Worked With
Robert, Joe, Don
May 03, 2015
Great Service Had my car in for routine service. Dealt with Annie R, the service advisor. Annie is always terrific; always explains the items needed based on mileag Had my car in for routine service. Dealt with Annie R, the service advisor. Annie is always terrific; always explains the items needed based on mileage. Is extremely helpful and makes sure I am always satisfied. I continue to go to this dealer for service because of Annie. I feel I am fairly treated. More
by etz555
Employees Worked With
Annie Ramaglia
March 14, 2015
Took advantage of My son took my 2014 Sonata car in for a tire repair that was covered by insurance and was taken advantage of when they up sold him a 15000.00 mile ser My son took my 2014 Sonata car in for a tire repair that was covered by insurance and was taken advantage of when they up sold him a 15000.00 mile service for over $1200!!!! Showed the bill to another dealer to find out how much the service should have been, They said hope you did not go to Paramus they up sell everyone that are not knowledgeable about cars. They said that he need a A/C flush for 232.17 a Nitrogen tire fill for 80.86 ( did not come with car to start free air was good enough) That is to name a few of the up sell. Called to complain spoke to the service manager about it and was very disappointed with her answer. Sorry we can't do anything!!! I was not looking for a full refund I was looking to be discounted the unnessary service that they said they performed If you are reading this I would strongly recommend to go to another Hyundai dealer. More
by DSA
Employees Worked With
Annie Ramaglia
January 01, 2015
Service Specialist Annie Ramaglia, excellent as a service specialist. She is very professional in the work that she does. Hyundai of Paramus you need to be proud of her Annie Ramaglia, excellent as a service specialist. She is very professional in the work that she does. Hyundai of Paramus you need to be proud of her knowledge of how she handles the customers and explain every detail. The only thing I can say is grade A service............................. with a smile. Mr. Carmen W Benson More
by BigBen
Employees Worked With
Annie Ramaglia
