Paramus Hyundai - Service Center

Excellent service very knowledgeable they have state of the art technology and techs that know the vehicle Thank you the art technology and techs that know the vehicle Thank you More

Did the required service on time and was able to wait for it and leave. for it and leave. More

Constantinos is great to work with. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. We've had some bad service experiences in the last but he is always good to work with, is on top of things and communicates well. More

made an appt to bring my husband’s high-end Hyundai here on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the on 2/19/24. My husband and I each drove separate cars, 1 hour round trip to drop the car off. Despite me having given the scheduling agent ALL the correct car info, (make, model and year) and a full clear list of all the items we needed fixed for the service appt, when we arrived we were told that that particular service center could not address 2 of the 3 issues we had. I was so annoyed bc our time was wasted. I left and proceeded to make a series of ten phone calls, asking for managers and escalating the issue. I left 3 VMs for 3 different managers explaining in detail the issue we had and asking for a call back. NOT one single person has called back to date. I also spoke live to Sammatha, 3 times that day and she assured me that her boss, Heather would call me back. Well, it’s been 5 days and no word from Heather. Why? because NO ONE cares. That is the level of service you get when you buy an 80K car. We are better off with our local mom and pop gas station mechanic where we live. I just called them again on 2/23/24 and spoke with Constantinos in the service dept. I asked him for Heather, he said he didn’t know who that was, but put me on hold for 6 minutes and came back and said the manager would call me back. I asked what the managers name was and he said “we are not allowed to give out that info” Really? What kind of crap is that? You know she isn’t calling back either. Seriously, go elsewhere More

Two Service Department Managers and Advisors were disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer canno disrespectful, 2022 Hyundai Santa Cruz pick up, blind spot monitoring system alert keeps coming on every few minutes. Car has 15k miles, dealer cannot fix problem but nun the less said I owe $400 for diagnostics. I could go to Auto zone for free diagnostics. They gave me back an unsafe vehicle! And said they were taking me to court. Notifying Hyundai Corporate More

Paramus Hyundai has the absolute worst Service department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The department. Aside buying a new car with issues, starting with recalls, converter, and ultimately the motor, leaving me stranded in two states. The Advisor, Konstantinos is demeaning person that uses his knowledge as power to intimidate seniors like me, he makes you feel stupid. If I chose not do to the list of recommended maintenance repairs costing thousands of dollars, the advisor would get upset and quiz you every word making me feel I am at risk. The Paramus Hyundai owner/s should not tolerate this behavior. Sad to say, I would NEVER, EVER recommend the Paramus Hyuandai. Hyundai headquarters/customer care should be aware of such behavior as well as the State of New Jersey Better Business Bureau and Senior Citizen Advocates. More

The service department is the most expensive on the planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa planet. My check engine light went on and they charge $410.00 to check it out. They charge $145.00 for an oil change. This is my second Hyundai Santa Fe Sport and I love it. However, I avoid going to Paramus Hyundai. More

They'll hold on to your money for weeks even if the repair is fully covered under warranty. Avoid this dealership unless you want a headache. repair is fully covered under warranty. Avoid this dealership unless you want a headache. More