Paramus Hyundai - Service Center

THIS IS THE SECOND EXPERIENCE WE HAVE HAD WITH THIS DEARLERSHIP AND CAME BACK BECAUSE OF OUR FIRST ,SALESMAN VINNY INCORVAIA, WHO HAS NOW BEEN PROMOTED TO FLOOR MANAGER.NOT ONLY DID HE ANSWER ALL OUR C DEARLERSHIP AND CAME BACK BECAUSE OF OUR FIRST ,SALESMAN VINNY INCORVAIA, WHO HAS NOW BEEN PROMOTED TO FLOOR MANAGER.NOT ONLY DID HE ANSWER ALL OUR CONCERNS HE PUT MY DAUGHTER IN AN AFFORDABLE LEASE AND MADE SURE WE UNDERSTOOD ALL THE OPTIOINS. HE IS PROFESSIONAL AND FRIENDLY AND WE LEFT WITH A GOOD EXPERIENCE AND RECCOMENDED THE DEALERSHIP TO ALL OUR FRIENDS,, MAKING SURE TO TELL THEM TO ASK FOR VINNY!!! THIS TIME AROUND A VERY LIKEABLE SALESMAN CALLED US WITH YEAR END DEALS WHICH PIQUED OUR INTEREST SO BACK WE WENT TO PARAMUS TO SEE ROBERT WEBER WHO IS AS FRIENDLY AND PROFESSIONAL AS VINNY AND HE TOOK TOOK US AND WALKED US THRU A NEW LEASE AND AGAIN LEFT WITH A SMILE ON OUR FACE KNOWING HE HAD OUR BEST INTEREST AT HEART. VINNY OF COURSE WAS A PART OF OUR SECOND EXPERIENCE AND WE LOOK FORWARD TO MANY YEARS AND LEASES WITH PARAMUS HYUNDAI!!!! WE LOVE ROBERT AND VINNY!!!!!! More

I've been bringing my car to this dealership for service since day 1 and I have NEVER had a bad service or my service advisor Annie. If there's a problem, they fix it. If there's a question, they answer i since day 1 and I have NEVER had a bad service or my service advisor Annie. If there's a problem, they fix it. If there's a question, they answer it. I can't say enough good things about them especially Annie and Elliot. I had a mechanical problem over this past weekend and stressed myself sick over it because I need my car for work and to pick/drop my daughter off to school. I bought it in first thing Monday morning and Annie helped me right away and assured me the problem would be fixed by the end of the day, and at 3:00 I was told it was fixed. Customer service doesn't get better than this!! More

I brought my girlfriends car in this weekend after not being able to get it repaired correctly at two other auto shops. I was a little hesitant going to the dealer thinking I was in for a major expense. being able to get it repaired correctly at two other auto shops. I was a little hesitant going to the dealer thinking I was in for a major expense. Tony was real helpful and made us feel comfortable by not only explaining how my car works, but also explaining the procedure on checking it and completing the repair. We got a breakdown of what we needed to do as well as what other suggestions that he had and at all times, he made sure we understood all of our options. I even listened as he took the info from the mechanic and translated into a language that we understood when he explained it to us. This guy knows his stuff and also helped answer my questions about my other car. The car was ready when promised at the accurate price that I was quoted with no suprises which is not what we had expected based on my experience with other shops. We actually had a good experience having our car repaired. I don't know why its so hard for other places to get it right but these guys sure did. Thanks Tony. More

My experience with Hyundai of Paramus has been great, from the customer service, sales representatives, and most important to me is the service of the dealership. The car runs great; the service staff th from the customer service, sales representatives, and most important to me is the service of the dealership. The car runs great; the service staff that maintains my Hyundai should be commended for their knowledge, skill and talent. For me the face of Route 4 Hyundai is Annie, she is the perfect picture of customer friendly. She knows you by name greets you like family and definitely knows your car and what is needed. Annie is the face of Paramus Route 4 Hyundai and the reason my Hyundai is only serviced and cared for by the dealership. Wouldn't go any where else. Joe D More

Having Annie Ramaglia is having a totally satisfying experience at a car dealership service department. She is like a "mother hen" in her attempts to make SURE that I am happy and understand all proced experience at a car dealership service department. She is like a "mother hen" in her attempts to make SURE that I am happy and understand all procedures and costs to my Hyundai Accent 2011. She is amazing and the main reason I keep coming back to Paramus Hyundai. In a word ANNIE IS = FANTASTIC! Sincerely, Jana Warchalowski More

Brought my car, a 2013 Hyundai Genesis Coupe, in because the blue tooth interface on the navigation system is frequently failing to initialize. In this state no blue tooth devices will pair with it. Also th the blue tooth interface on the navigation system is frequently failing to initialize. In this state no blue tooth devices will pair with it. Also the air conditioner randomly comes on when the A/C indicator is off and automatic climate control is off. The representative I spoke to was dismissive and insisted that the problem was my phone despite the fact that the car's interface wasn't loading. When she decided to check my phone for compatibility, the Hyundai website was non-functional. When we called to have Hyundai's internal support check the availability, it turns out that all they have access to is the same website. Despite the fact that I had made an appointment in advance and was waiting it took over two hours for them to come back and tell me that the computer had logged no errors. I started my car, paired up my phone again only to have the bluetooth link fail and the interface lock up less than half a mile from the dealership. The car handles well and is fun to drive, but the electronics are wonky and this is on a vehicle with less than 5000 miles on it. I bought this car despite the fact that Hyundai has had a less than stellar reputation in the past. I suppose that the reputation they have is the one that they deserve. More

Had a very positive visit to Paramus Hyundai for service, Annie Ramaglia was extremely knowledgable, helpful,and pleasant. She was very patient to have the service explained to me. I have been in service, Annie Ramaglia was extremely knowledgable, helpful,and pleasant. She was very patient to have the service explained to me. I have been in for service several times and always ask for her. If all of the service reps. were as helpful and competent as she is all would be well. More

While dealing with the total loss of my home and the death of my precious pets, I had a big problem with my Hyndai passing inspection. I was frustrated and upset going in, and was on the verge of tears death of my precious pets, I had a big problem with my Hyndai passing inspection. I was frustrated and upset going in, and was on the verge of tears already when I was met by Annie. She calmed me down, got me some water and gave me time to explain my story carefully listening and sympathetically assuring me that she was going to make sure everything was going to be taken care of. She was professional, knowledgeable, and had a contagious smile that brightened up the office. As a Human resource director in my career,I would have Annie running one of my stores for sure. She is an asset that should be recognized!! Keep up the great work Annie. I also spoke to Steve Bradt the manager there and he was also customer service driven and just as pleasant. I would surely return to this dealership. Sincerely, Fran Polizzotti More

Brian Gombocz is a great representative and salesman. He is fair, straight forward and hard working. Always takes care of issues quickly and is very knowledgeable. We also love his taste in ties. is fair, straight forward and hard working. Always takes care of issues quickly and is very knowledgeable. We also love his taste in ties. More

So far all my visits to Hyundai Paramus have been great. They've always had parts where other Hyundai dealers have not. They get the job done. They are the least painful of all the dealers I've been to. Ann They've always had parts where other Hyundai dealers have not. They get the job done. They are the least painful of all the dealers I've been to. Annie is wonderful person, very nice and pleasant to deal with. More