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Park Place Lexus Grapevine
Grapevine, TX
2,303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 13, 2016
Customer service and attitude outstanding Working with Danny Cantu made getting into my car a great success and an answer to prayer. I walked into Park Place after praying God would work it ou Working with Danny Cantu made getting into my car a great success and an answer to prayer. I walked into Park Place after praying God would work it out if it was meant to be. I feel I got the best salesperson and car for me!! And Danny and the management staff made it all happen! More
by Mamlamkam
Employees Worked With
Charles the manager and Abraham in service , Jeff Lasseter, Danny Cantu
Helpful July 13, 2016
Park Place Professionalism Great experience at Park Place. We started our search for a new vehicle when the new RX 350 2016 model came out. We test drove the vehicle and decid Great experience at Park Place. We started our search for a new vehicle when the new RX 350 2016 model came out. We test drove the vehicle and decided to think about if this was the car we desired. We were not pressured to make a decision. We had a follow up phone call, again with no pressure. Once we decided on the vehicle Terry was good about walking us through the option of buying verses leasing. More
by Judy Q
Employees Worked With
Terry Song
July 10, 2016
No xx sales pitch! I had already heard from two people about the excellent service of Park Place Grapevine, so chose to visit them for my first Lexus purchase. I was giv I had already heard from two people about the excellent service of Park Place Grapevine, so chose to visit them for my first Lexus purchase. I was given Walter Onubogu's name by a friend who had already purchased two Lexus' from Walter. The physical dealership space is beautiful and fully staffed. I was immediately greeted and taken to see Walter. I told Walter what model I wanted, and my price range. He listened, showed me several models, and didn't try to "pitch" me a different model or price. I pretty quickly settled on a gently used Lexus IS 250 Sport. Price negotiation was also painless. I told him what my monthly max was, and he met it without trying to convince me to go higher. After the paperwork he introduced me to my service guy, Anthony, who has also been great, promptly responding to my emails and questions. I had a small issue with my sunroof which they fixed while I waited. Their customer service is really, really good. Walter worked well with me without any of that dreaded stereotypical "car salesman" pitch. If you're in DFW and looking for a Lexus I highly recommend Walter and Park Place Grapevine. More
by Lisa
Employees Worked With
Anthony in Service, Walter Onubogu
July 10, 2016
The Park Place Difference! I have purchased 4 new vehicles and help friends and family purchase new vehicles in the past as well. From the variety of dealerships between differe I have purchased 4 new vehicles and help friends and family purchase new vehicles in the past as well. From the variety of dealerships between different manufactures, I would say all dealership’s experiences except Park Place were about the same. No matter what they say, you always end up spending about 8 hours there being passed around from individual to individual. From the Sales Representative, Sales Manager, Finance Manager, Car Delivery Specialist, etc.… At Park Place, I was only there for a total of 3 hours which is a record for me and walked away with a beautiful 2016 RX 350. I worked with Emily House and it was amazing to see the efficiency, knowledge, and positive attitude she and everyone who works there carries. Even though my time spent there was cut in half from my past experiences; Emily took us on a test drive, showed us multiple RX 350’s on the lot with all the different interior/technology packages, took care of the finance/warranty phase, went over set up and delivery of our purchase, on top of answering all my questions in between! I have never considered buying a car based of dealership experience alone but Park Place has set the bar. I will definitely purchase from here again! More
by mk3supra
Employees Worked With
Emily House
July 08, 2016
Sean is awesome!!!! Went to Park Place in Plano and wasn't happy with how they were assisting me. Called Park Place in Grapevine and got Sean.. I told him what I wanted Went to Park Place in Plano and wasn't happy with how they were assisting me. Called Park Place in Grapevine and got Sean.. I told him what I wanted and was ready to purchase in a few days. He got me an awesome deal and more in one day. Got to the dealership, deliver my cash down and one kidney 😜, 15 min of paper work and I'm off driving my brand new Lexus!!! Sean didn't try to sell me anything. He was honet, straight forward, and totally awesome to work with. Thank you Sean for all you do!!! More
by Lucie1973
Employees Worked With
Sean Musser
July 06, 2016
Stress-Free Car Shopping! My experience at this dealership was a very positive one. Normally when trying to shop for cars, I am hassled, misled, and pressured. Thankfully, this My experience at this dealership was a very positive one. Normally when trying to shop for cars, I am hassled, misled, and pressured. Thankfully, this was not the case at Lexus of Grapevine. My sales manager was Joe Phu. He was incredibly helpful, informative, and easy-going. He did not pressure me nor did overwhelm me. He was laid back and allowed for me to truly experience car shopping on my own, which is what I am looking for. I would recommend him to anyone looking to purchase a vehicle. Even after the purchase of my beautiful car, he stays available and willing to answer my questions. More
by LexusLady
Employees Worked With
Joe Phu
July 05, 2016
Easy buying experience. Danny had all the paperwork ready for me to sign and had me out of the dealership in 15 minutes. He answered all my questions, and was patient when I Danny had all the paperwork ready for me to sign and had me out of the dealership in 15 minutes. He answered all my questions, and was patient when I kept changing my mind on the car I wanted. He gave us a great deal that Sewell wouldn't touch. Thanks! More
by abc123
Employees Worked With
Danny Cantu
July 03, 2016
Best dealership EVER! Just purchased my second Lexus from PP Lexus Grapevine and I can't recommend this dealership enough! I would never go anywhere else. Matt Woolsey is s Just purchased my second Lexus from PP Lexus Grapevine and I can't recommend this dealership enough! I would never go anywhere else. Matt Woolsey is so gracious and the entire dealership really makes you feel comfortable. They are so professional and my salesman Ezell (EZ) Williamson is the BEST! He really worked hard on getting a great deal for me and I can't thank him enough. I have always dreaded dealing with dealerships, but PP GV is wonderful. No pressure and willing to give you plenty of time to look without being hassled. The entire purchase from start to finish was about an hour and a half! I have spent ALL day at the dealership when purchasing other vehicles! I'd give EZ, Matt and PP GV Lexus 10 stars if I could!! More
by Usredbird
Employees Worked With
Ezell Williamson, Matt Woolsey
July 02, 2016
Got my dream car! I purchased a 2016 RX350 from Park Place wth Steven Miller and the experience was wonderful! Steven took the time to find the perfect car in the color I purchased a 2016 RX350 from Park Place wth Steven Miller and the experience was wonderful! Steven took the time to find the perfect car in the color I wanted with all of the features like the 12 Inch monitor a great deal on my trade and the price I wanted. It was painless and Steven made learning how to operate all of the technology a breeze. I love my new car and Park Place and of course Steven! More
by Sandy350
Employees Worked With
Steven Miller
July 01, 2016
Awesome Experience This is the second car I've purchased with the assistance of Josh Elam and the first from Terry Song. Both guys are awesome. I know a lot about all of This is the second car I've purchased with the assistance of Josh Elam and the first from Terry Song. Both guys are awesome. I know a lot about all of the current model Lexus's and was extremely impressed by the amount of knowledge they had and their ability to answer questions regarding vehicles I was interested in. The buying process was effortless and I'm pleased with the deal I was able to get. I highly recommend them both. More
by RT1990
Employees Worked With
Josh Elam, Terry Song
