Park Place Lexus Grapevine

I purchased a used BMW z4 that is in immaculate condition. Kelly offered to pick us up at the airport if we planned to fly in but we planned to drive from Minnesota instead. Kelly called us the m condition. Kelly offered to pick us up at the airport if we planned to fly in but we planned to drive from Minnesota instead. Kelly called us the morning that we planned to arrive and offered to help us if we got lost because of road construction near the dealership. We got lost and called Kelly and he directed us to a gas station where he met us and then led us to the dealership. We thought that the purchase price was very reasonable. We were very impressed with the size, the layout, and the quality of the delearship. More

Owning a Lexus was more of a dream, and John Schock and Park Place Lexus of Grapevine made it happen. I highly recommend John and the dealership. We look forward to being part of the Lexus Family for years Park Place Lexus of Grapevine made it happen. I highly recommend John and the dealership. We look forward to being part of the Lexus Family for years to come. More

My wife and I have purchased 13 Lexus's since 1992. Our first was from Park Place in Plano and was so happy when the Grapevine dealership opened being much closer to home. We love Lexus and our recomm Our first was from Park Place in Plano and was so happy when the Grapevine dealership opened being much closer to home. We love Lexus and our recommendation of this car has resulted in many of our friends purchasing Lexus from Park Place. Our working relationship with Chris Bruner and now Gary Venner have resulted in us being a loyal customer of Park Place. John Schock is a great guy. We love the friendliness he provides every time we are in the store. He made us a wonderful deal on our last purchase and will continue to purchase our cars from him in the future. He took all the time we needed to made certain our selection of our new GS was exactly what we wanted before purchasing it. There was no pressure involved. We appreciate his patience with us in our selection. Our previous purchase was made with Kevin Navid just before he was moved up into the finance department. He has remained a good friend and helped us in our purchase through John and Gary of our new GS. It's nice to know we have a few people we can call upon to help us in our next purchase. We have had experience with a lot of car dealerships and there is no one as good as Park Place. More

Mark Griffiths wasn't pushy and more than happy to help while I was just browsing. He understood what I wanted and along with the sales manager gave me the price I needed on a pre-owned Mercedes SL. S help while I was just browsing. He understood what I wanted and along with the sales manager gave me the price I needed on a pre-owned Mercedes SL. So, I bought and am more than happy with my decision. I also got a higher than black book price for my BMW Z4 trade-in. I'd shop there again or at any Park Place dealership. More

The service and contacts that I have had with Park Place Lexus, Grapevine, Tx. has been superb. I have yet to meet an unfriendly person at your dealership, from the front desk to service and sales. Everyo Lexus, Grapevine, Tx. has been superb. I have yet to meet an unfriendly person at your dealership, from the front desk to service and sales. Everyone you pass has a smile and hello for you. I have bought my last two Lexus cars from John Shock. I find him to be knowledgable, proficient, personable and respectful. I will definitely request his services when I purchase my next Lexus. I also appreciate the friendly assistance from Ed Stefanko. Your services far surpass any dealership that I have had any experience with. More

The overall experience was great until we were told that our vehicle had arrived at the Midlothian, TX new vehicle lot. We were given a date range of when the vehicle should arrive by truck to the dealersh our vehicle had arrived at the Midlothian, TX new vehicle lot. We were given a date range of when the vehicle should arrive by truck to the dealership, but that date slipped then another date slipped. Then we were told that the railroad transport car had broken down and by then our overall experience was in decline even though the delay was not the fault of the dealership. Some suggestions were to improve tracking of a vehicle on order and improve communication with the transport company and possibly switching to another transport company if improvements are not made. The poor transport service was frustrating to both the dealership and the customer. Our sales representative, Ming Yang, was very professional. He answered all of our questions and always with a smile. He did a great job keeping us informed while were anxiously waiting for the delivery of our new vehicle. We just love our Lexus! Smile. Smile. Bottomline, the overall experience was great except for the transport company. More

Matt Woolsey and john Schock where wonderful to deal with.they both made this car purchase feel so easy and first class.i'll be back for my future car purchases again and again. with.they both made this car purchase feel so easy and first class.i'll be back for my future car purchases again and again. More

My wife and I have bought 5 cars from Park Place and they are the best! Ask for Ed Stefanko as he truly makes each experience wonderful! We will buy from Park Place again! are the best! Ask for Ed Stefanko as he truly makes each experience wonderful! We will buy from Park Place again! More

This is my second car that I have purchased from Park Place. Both were bought off the internet site and from Mark. He has given me excellant discriptions, over the phone, of both vehicles. I have flown i Place. Both were bought off the internet site and from Mark. He has given me excellant discriptions, over the phone, of both vehicles. I have flown into Dallas, he picked me up at the airport and worked with me on the process of buying the vehicles. I highly recommend Mark as a person you can trust. More

I was looking to trade-in my Corolla and get some entry level car in premium brand or affordable convertible. I have already driven BMW and Mini and wasn't interested in that. I had narrowed down to Lexus level car in premium brand or affordable convertible. I have already driven BMW and Mini and wasn't interested in that. I had narrowed down to Lexus CT200h and IS250. My other option was Mazda Mx 5 but wasn't thrilled about buying Mazda but the convertible won some points. Based on dealership ratings I didn't want to step in to Mazda before I tried Lexus cars. I selected Park place grapevine based on reviews on Google and Dealerrater and the fact that it was very close to my house. I liked IS250 but wasn't comfortable with the seats. CT200h seats were extremely comfortable and although not as peppy as 250, it was definitely a good car for daily commute. Shawn Merecki took us on a test drive for CT200h. He was extremely professional and courteous throughout the drive. I selected the 2012 CT200h based on incentives. He gave me some rough numbers to think about. Initially, I didn't like the numbers and emailed him my feedback. He immediately worked with the manager to get to the numbers I like and made sure my whole experience was hassle free. On the day I picked up my car he let us test drive one more time just to make sure I had the right car and all the paper work was ready. I was out of the dealership in under an hour. Even after our finalizing our sales, Shawn made sure our experience was great and followed up with phone calls. Any time I had a concern, I talked directly to Shawn and he responded to all my emails and voicemails. Usually once the deal is over, sales people tend to move on but Shawn did an exceptional job and continues to do so. He even called us to let us know the plates for our car are ready. I highly recommend Shawn at Park Place Grapevine if you are looking for a courteous, no-pressure buying experience. This being my first hybrid I talked to some service people to make sure the engine noises were normal. Even the service experience at Park place was great. More