Park Place Lexus Grapevine

I went in for service and left with a fantastic (very slightly pre-owned) car. The staff made me and my husband feel very comfortable. Ed's knowledge and eagerness to help me find a car that I will enjoy slightly pre-owned) car. The staff made me and my husband feel very comfortable. Ed's knowledge and eagerness to help me find a car that I will enjoy was extremely helpful. He has followed up after the sale to make sure that I'm happy with the car and to see if I have any questions yet. It feels more like an ongoing working relationship instead of just a one time sale. Austin was very honest with me about my service concerns on my previous Lexus. I appreciated his honesty and willingness to continue to look for a fix. As a whole, I think that the dealership's staff worked very well together. Very smooth, no-pressure process with knowledgeable, professional, friendly personnel. I'm glad that I got to purchase my car from you guys! More

The reason why I returned to Park Place was one reason: Becky! She is by far my favorite salesperson, anywhere. Becky goes above and beyond. She always has my best interest at heart. Even though, I am Becky! She is by far my favorite salesperson, anywhere. Becky goes above and beyond. She always has my best interest at heart. Even though, I am always in a hurry, she rushes, but is still thorough! I can't say enough about her! Becky is definitely an phenomenal asset to Park Place! More

Daryl was very helpful and informative without being pushy. The atmosphere of the dealership is relaxed and comfortable. I really appreciated that and would gladly refer my friends to Park Place. pushy. The atmosphere of the dealership is relaxed and comfortable. I really appreciated that and would gladly refer my friends to Park Place. More

This is the fourth Lexus I have owned and the third that I have purchased from Park Place Lexus of Grapevine. From before sale test drive to scheduled and unscheduled maintenance I have never had anything b I have purchased from Park Place Lexus of Grapevine. From before sale test drive to scheduled and unscheduled maintenance I have never had anything but great customer service from this dealership or Lexus. More

First of all I have never been a fan of the car buying experience.... Or at least until I am off the lot alone in the new vehicle! Being in sales or sales management my entire professional career it j experience.... Or at least until I am off the lot alone in the new vehicle! Being in sales or sales management my entire professional career it just has always been a rub with me the methods in which car dealers wear out their customers. Further, I am the type that knows what I want before I even get close to a dealership. The fact is my mind is already made up as to what I am going to purchase. All that said, I did my research and Park Place had the exact RX350 I wanted to purchase for my wife. I called John Ortler at Park Place, Grapevine and he was extremely professional and realized what kind of client he was dealing with quickly! I simply asked a few questions about the car and differences between the RX450h and RX350, after our brief conversation I decided on the 2012 RX350. I asked John to prepare the paperwork and I'd be there within the hour to execute transaction. I arrived at Park Place and met with John we went through final negotiations on RX350 cost, trade value and finance rate just about as fast as i have ever done. I happy to report, it was the most pleasant car buying experience i've ever had!!!! I know I was rushing John through his normal processes however, he handle with complete class and exceeded my expectations as a buyer. The next day the car was prepped with the additions requested and ready for my wife to take delivery before expected! After speaking to my wife she was very impressed as well with John's customer service and was truly ecstatic about her new RX350. I'd certainly recommend The Park Place family of dealerships to friends and family but, moreover John Ortler and the only guy to deal with! More

We drove a long way (6 hours each way) to get the car we wanted. Our salesperson was great. He was honest and easygoing which made it a pleasure to work with him. He prepared a lot of paperwork ahead of wanted. Our salesperson was great. He was honest and easygoing which made it a pleasure to work with him. He prepared a lot of paperwork ahead of time, knowing we had to return home the same day. We wouldn't hesitate to go back again in the future. More

We love Walter and will continue to come back an work with him! We always get a great value on our trade-in! This is our second time to buy from Walter at Park Place. with him! We always get a great value on our trade-in! This is our second time to buy from Walter at Park Place. More

this is the 3rd Lexus we have purchased from Becky. She is great and has a wonderful personality. We enjoy working with her and she makes the whole process painless with no hassel. We are aware that she wi is great and has a wonderful personality. We enjoy working with her and she makes the whole process painless with no hassel. We are aware that she will give us the best available deal and always contaactsus when a good deal is available. Overall our experience with Park Place Lexus including service has been great. I also give kudos to our service rep Phil. Thank you! Deborah (Debbie) Garza More

Our experience with Park Place was amazing. Both Dorian and Daryl made it hassle free, convenient, and the easiest car buying experience we've ever had. We felt welcomed and like the most important people and Daryl made it hassle free, convenient, and the easiest car buying experience we've ever had. We felt welcomed and like the most important people in the world while shopping there. The level of customer service we were given is just so uncommon these days, but Park Place definitely has it! Wow! More

This is overdue and apologize as my experience was more than I expected at Park Place. I came in to look and potentially purchase a vehicle with the expectation that Park Place would be like every other d than I expected at Park Place. I came in to look and potentially purchase a vehicle with the expectation that Park Place would be like every other dealership, which was to try and pressure you into something you did not want and that was certainly not the case. Mr. Robert Fossee is to be commended on his professionalism and great customer service. Coming into Park Place has changed my entire outlook on a dealership and would definately return in the future. I was treated fair, with respect, and most importantly as an individual. Through the entire process, Mr. Fossee along with others involved in the process, were there every step of the way to make sure I walked away happy. Mr. Fossee was the best sales consultant I have ever had and would highly recommend him to anyone along with Park Place. More