Park Place Lexus Plano

After looking for a used Lexus at the Dallas location, on the spur of the moment, we decided the next day to look at Park Place in Plano. Having reviewed the stock online, we had two cars we were interested the spur of the moment, we decided the next day to look at Park Place in Plano. Having reviewed the stock online, we had two cars we were interested in. I emailed the site at about 10 am and within 20 minutes had a return call from Kelli Hansen assuring me that she would try to get the cars ready to test drive so we would not waste any time. Kelli presented the cars and provided some other choices. After finding who would be driving the car, she explained the benefits of the ES350 to my wife and me and took time to answer my wife's questions and point out the benefits of the car from a woman's perspective. This was important to my wife. One we had settled on the car, she made sure that everything was done asap to get the car ready for us to drive away. She gave us a tour of the site explaining the car wash and other benefits from our purchase. On multiple occasions she had called us to make sure that all is ok with the car and urges us to call if there are any problems or questions. Knowing that I had a previous commitment that was approaching, Kelli contact Chris in the financial department so he could begin the paper work while Kelli was completing hers. When signing the contracts for purchase, Chris knew that i was in a hurry and had to leave and my wife would drive the Lexus home. Chris was efficient and made every effort to provide the necessary communication and help me to keep my appointment. I would recommend Park Place Lexus to anyone for their service. More

After reviewing a couple different cars from different makers, I contacted Herb Simonsen about a specifc car I's seen online. Upon my arrival to the dealership, We went for a test drive during which Herb makers, I contacted Herb Simonsen about a specifc car I's seen online. Upon my arrival to the dealership, We went for a test drive during which Herb pointed out the features of the car and at the conclusion of the test drive, rather than trying to sell me the car, he asked "Is this the right car for you?" I told him I was simply comparing a few different vehicles and that I would let him know if I was interested in talking further about the specific car at a later time and he said he would look forward to the opportunity. After that, I drove two other makes of cars and had placed an offer on one of them but I decided to contact Herb before I purchased the car. He indicated that the car I had test driven was still available and he would appreciate another in-person visit So I stopped by again. Since I had purchased my current sedan from that dealership,, he said they would be competative on a trade-in valuation for my car as well as provide me the best price and financing options for the new car. True to his word, after some negotiation, we shook hands and the deal was done. Kendall Richards, in the finance dept. did a wonderful job obtaining a very competative rate on my loan and was enjoyable to work with. A week after taking delivery of the car, Herb called to make sure everything was satisfactory with it, asked me to call him on his cell if I needed anything and thanked me again for my business. Overall, this was a very pleasant experience and I would recommend this dealership. More

I felt the transaction went very smoothly. This is my I felt the transaction went very smoothly. This is my fourth car from this dealership. It is always a pleasure to do business with them. I felt the transaction went very smoothly. This is my fourth car from this dealership. It is always a pleasure to do business with them. More

Mike Ruscoe is a good sale consultant and he didn't apply the high preasure sales technigues and he is very polite. He answered all my and wife questions directly and we made our decisions so easy. I defi the high preasure sales technigues and he is very polite. He answered all my and wife questions directly and we made our decisions so easy. I definitely use this dealership for my next auto purchase. More

My wife and I want to thank Joel Pechauer for making our 2013 RX 350 purchase a pleasant one. This is our second Lexus purchase from Park Place Lexus Plano in 12 years. Just as the first one, then with a di 2013 RX 350 purchase a pleasant one. This is our second Lexus purchase from Park Place Lexus Plano in 12 years. Just as the first one, then with a different sales consultant, we were pleasantly satisfied by the ways Joel treated us with his professionalism until the last minute we drove the car from the dealer’s service lot. THANK YOU JOEL. More

I've been a Park Place patron for many years. There was never any question in my mind what I would be purchasing and from who, just when. The staff in both the sales and service have always been so pleasa never any question in my mind what I would be purchasing and from who, just when. The staff in both the sales and service have always been so pleasant and accommodating. I would recommend Park Place (and have) to anyone who values quality sales, service and trust. Linda Hardy More

Great Experience working with Anthony Grant in Sales and Kai Peterson with the finance dept. We never felt pressured and felt they were trying to get us the best deal possible. Because of our work schedules Kai Peterson with the finance dept. We never felt pressured and felt they were trying to get us the best deal possible. Because of our work schedules we were unable to go to the showroom till near the end of the day. Anthony and Kai stayed well past closing time to make sure everything was done correctly and that we were taken care of. Anthony has followed up several times after the purchase to make sure we were happy and if we needed anything. I would certainly purchanse future vehicles with Anthony and Park Place and would recommend them to anyone looking for a new Lexus. More

Bought the new ES 300 Hybrid - absolutely love it ! The Bought the new ES 300 Hybrid - absolutely love it ! The dealership was fantastic - working with Anthony and Nicole was professional and efficient - I Bought the new ES 300 Hybrid - absolutely love it ! The dealership was fantastic - working with Anthony and Nicole was professional and efficient - I'd recommend to anyone More

I went to the dealership previously on another occasion before going back for the purchase of my 2012 CT200h, and met Naseem Mushtaq in used sales. He made such a positive impression, that he was the most before going back for the purchase of my 2012 CT200h, and met Naseem Mushtaq in used sales. He made such a positive impression, that he was the most important reason for the return to Park Place Lexus-Plano. I went to Sewell Lexus first and had the worst experience imaginable for a buyer. Their lot was so packed with cars, you could not park anywhere close by. The salesman was too busy to help, just threw keys at us of cars to drive..I could have been gone for hours and no one would have noticed. Questions were not addressed, just plain awful. So off to Park Place I went to scout out Naseem. He was a go getter to make me happy. He listened to my wants and needs, which is the upmost important quality of customer service. He found my car of desire on the show room floor, so my used car turned to a new car sale. Park Place employees are may steps above the rest. I am so happy and confident in my purchase and to be proud of the Park Place family for years to come. More

I love this dearership, everyone makes you feel so warm and comfortable. The place is beautiful and the monent you drive up is like your in the land of friendly and no problem. I tell all of my friends and comfortable. The place is beautiful and the monent you drive up is like your in the land of friendly and no problem. I tell all of my friends that are buying a car or want to hve the experience of what a dearership should be, go to Park Place in Plano. Aileen Philpott More