Parks Ford Lincoln of Gainesville

Quality customer service I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and he makes the difference always follows up on issues and keeps me informed. Due to my drive distance he gets me in and out with minimal waiting time. Good at what he does and always keeping customer satisfaction in mind. More

Service Department We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because we cannot afford to have a truck out of service for lengthy time periods, we take good care of our vehicles. Recently, the service has been sub-par, to say the least. Service Rep. Gus acted annoyed when we would call or drop off a vehicle, and once, let one of our trucks sit for almost a week because he hadn’t bothered to call us to authorize the repairs. When were handed over to Service Rep. Bill, he agreed to wash the outside of our vehicles every time we bring them in for service. That only happened once. Our most recent issue with Parks service center was the last straw. Parks repeatedly misdiagnosed an issue surrounding a code relating to one if our truck's turbo chargers. We brought the truck back to them every couple of weeks for about 6 months. Every time, they said they fixed it, but it would continue to generate a code, and even caused our fuel mileage to plummet. Parks finally decided the turbo needed to be replaced. On Tuesday, they informed us the turbo was on backorder, but it should be in by Friday. The part was shipped to the wrong address and did not arrive on Friday. We had to call multiple times, sit on hold for literally hours, leave voicemails with no return calls, and make physical visits to get updates or information on when we could expect to have our truck back. I called multiple times trying to contact Bill, and he was always with another customer or on a conference call. I asked to speak with the service manager, Tracy, multiple times and never got to speak with him because he was too busy. When I went into Parks and asked to see Tracy, they paged him and radioed him, but he never came out the entire 30 minutes I stood there. I went in on the following Friday to try to get an update, and was told by Eric, because Bill would not acknowledge my presence, that the part was scheduled to be delivered that afternoon. Eric was upset that Bill had not shipped the part overnight and assured me that it would be done over the weekend so we could pick up the truck on Monday. I asked him if he could please keep me updated on the status so that I could schedule the next weeks’ workload accordingly. I never heard back from him. I called Eric Saturday morning, but he did not answer. I called the service center and was told that there was no certified mechanic on duty so they didn’t know why I was told the work would be done. At this point we had lost all hope of having our truck back in rotation on Monday. I called Parks at 7AM on Monday and couldn’t get through to any of the service managers. Four hours later, I called again, and finally got to speak with Bill, who told us that it would be done Tuesday morning. Come Tuesday morning, they told us that a clamp was giving them problems during the install and the truck would be ready later that day. Bill called that afternoon, and we ended up picking the truck up on Wednesday morning. We voiced our concerns to Bill, but he only wanted to complete the transaction and get us out of there. The truck was filthy, had been sitting there over two weeks and they didn't even run it through the carwash. He knocked $400 off the repair which was only a reimbursement of the last unnecessary repair. Other than that, he did not offer any discount on the labor or ask us what they could do to keep our business. To sum things up, we still never heard a word from the service manager, although he walked in and out of the service desk area multiple times while we were there, and clearly understood we were dissatisfied. Parks lack of communication and poor service is what ultimately ended our long-time relationship with them. We expected calls from Parks and vows to remedy the situation, but we’ve heard nothing. We are gladly taking our vehicles elsewhere for service. More

Great Sales Consultant !! Harold Miles is a great salesman and very knowledgeable in this business. I really enjoy working with him and the Park Ford Team. I will recommend my Harold Miles is a great salesman and very knowledgeable in this business. I really enjoy working with him and the Park Ford Team. I will recommend my friends and family to visit Park Ford Dealership because of the outstanding customer service! More

Not So Easy To Work With Let just put it this way I went in with a car I bought from them owing nothing on it with a retail loan value of 9,100.00 and wanted to give me 5,000 Let just put it this way I went in with a car I bought from them owing nothing on it with a retail loan value of 9,100.00 and wanted to give me 5,000 on trade on a NEW 2019 Edge SE. Went to Santa Fe Ford and purchased a 2018 Used Edge Titanium they gave me 6,500 on trade. So much for repeat sales!!! More

Great salesmanship Mike Albiitino was my salesman and he was patient, understanding and knowledgeable. I was able to drive away in that that 2019 Ford Explorer. Thanks Mike Albiitino was my salesman and he was patient, understanding and knowledgeable. I was able to drive away in that that 2019 Ford Explorer. Thanks More

My experience buying a car. Daniel did a great job! Everyone we dealt with were very informative and pleasant. Great experience buying a car here in Hyundai. Thank you so much Daniel did a great job! Everyone we dealt with were very informative and pleasant. Great experience buying a car here in Hyundai. Thank you so much for everything. More

The easiest and most pleasurable purchase ever!! Mario has customer service skills perfected. We were lucky to have his as our salesman. All our trucks and suv’s have been Ford and we have always be Mario has customer service skills perfected. We were lucky to have his as our salesman. All our trucks and suv’s have been Ford and we have always been very happy and now we have our “go to” person. Super experience. More

Awesome Services I have been to a lot of dealerships and experienced all type of sales agent. My experienced here was the greatess Harold Miles was the sales guy who I have been to a lot of dealerships and experienced all type of sales agent. My experienced here was the greatess Harold Miles was the sales guy who did an awesome job he answer all my questions and clear up any doubts that I had. I'm recommending all my family and friends to come see Mr. Miles he's that go to guy. Thanks for all your HELP More

My experience with Daniel. Daniel is the definitely the guy to go to when it comes to buying a car. He found the best fit for us, told us everything about the car and made the w Daniel is the definitely the guy to go to when it comes to buying a car. He found the best fit for us, told us everything about the car and made the whole process very easy. Thank you Daniel. More

Great Service! Bought my first car here and it was great service, price and was an easy process. Would recommend to anyone who wants fair prices and friendly people Bought my first car here and it was great service, price and was an easy process. Would recommend to anyone who wants fair prices and friendly people to engage with. More