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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
883 Reviews

883 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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May 20, 2025

Service rep was extremely helpful and my problem was diagnosed promptly. I was on my way much sooner than expected. More

by jimboman50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad to hear your issue was diagnosed quickly and that your service rep took great care of you. We appreciate your business and look forward to your next visit. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

May 20, 2025

3100$ in repairs and a week later they want $5600. Thats not counting the regular services I had done from the moment I bought the car. They are liars and the snakes that dealership’s reputation have More

by JUSTGRACIE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
May 20, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your feedback. I’d like to better understand what happened with your repair and the charges you mentioned. Please reach out to me directly—I’d appreciate the chance to review everything with you and see how we can help. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

May 20, 2025

Excellent service at the maintenance department and the Hyundai dealership—fast, friendly, and highly professional experience overall. More

by esallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Saint Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

I've always received excellent service from Parks in Gainesville. I used their new mobile service option recently and it was outstanding! The manager, Nakia, and the technician, Zach, we're excellent More

by kenmarx23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nakia and Zach
May 19, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great review! We're glad to hear you had an excellent experience with our mobile service team. Nakia and Zach will be happy to know their efforts made a difference. We appreciate your recommendation and look forward to serving you again. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

May 19, 2025

Bill has always given us value advice for the maintence of our MKS. He has cosnsistently gave us clear and accurate suggestion for the care of our vehcles. He is very knowledgeable and comunicates clearly More

by Lmandese14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for your continued trust over the past 25 years! We’re grateful for your kind words about Bill—he truly is a valued member of our team, and we’re proud to have him represent Parks Ford and Lincoln. We look forward to providing you with the same excellent service for many more years to come. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

May 18, 2025

Communication was lacking. The service representative didn’t understand what was needed and didn’t listen. Original estimate was insane and included services that were recently More

by Amanda Carlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Saint Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Was told the coupon for $40 off service over $400 (my bill was $975) on my Focus would automatically be applied. Got the bill - IT WASN'T! And Levin refused to honor it! I will NEVER be using FORD for AN More

by driver4953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Levin Hickman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Parks Ford Lincoln of Gainesville responded

I'm sorry to hear about the frustration with your recent service visit and the coupon issue. I'd like to personally review what happened and see how we can make things right. Please reach out to me directly so we can talk through it. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

May 17, 2025

Great customer service. Clean bathroom. Attentive associates. Prompt. Courteous. I was and out in am hour. More

by gatorpike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Messed my car up had to fix the key for free bad communication Not on the same page More

by neshaday17
Recommend Dealer
No
Employees Worked With
Gerald and Alejandro
May 16, 2025

Great work, nice employees; however video was sent after I left about things I should work on and I wish we discussed this together instead of being told my car was perfect and was sent home. More

by jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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