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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
959 Reviews

959 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 19, 2025

Levin is great! Super knowledgeable, nice and speedy. He has arranged drop off and pickup seamlessly for us. More

by FAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levin Hickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad Levin was able to make your service experience smooth and convenient. We appreciate your continued support and look forward to seeing you again for your next visit. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 19, 2025

Great service! They had exactly whaf i wanted. Sales deoartment eorked very hard to find thd best fiancing. More

by james.p.pierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GIL
Jun 19, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your review and congratulations on your new vehicle! We're glad our sales team could help find the perfect fit and financing for you. We hope to see you for your first service visit! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 19, 2025

Bill Stoufer always provides good service. That’s why I always call him for help. More

by ellenjoneseng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your continued trust and kind words about Bill! We're glad to have him on our team and look forward to helping you again soon. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

Setting up the appointment was pretty easy, and the service didn’t take too long. More

by BILLDORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan Plank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We’re glad the appointment process was smooth and your service was completed in a timely manner. We look forward to seeing you again for your next visit. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

Great service. Adviser was very communicative and handled everything plus some. Will definitely be back again for next service More

by rkhagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great review! We're glad to hear your advisor took excellent care of you and kept you informed throughout the process. We look forward to seeing you again for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

Very polite nice bunch of people there. Had to have some costly repairs. Alex my advisor worked two different warrantees and got me outa there with a $100 bill. More

by richjayhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

It sucked scheduled appointment for 1pm didn't get done till 4:30 pm sucked More

by brianjohnson6852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know anyone there so can't leave a rating
Jun 19, 2025 -

Parks Ford Lincoln of Gainesville responded

I'm sorry to hear about your recent visit and the extended wait time. I made several attempts to call the number we have on file to speak with you directly. I’d like to do something to make the situation right and hope to continue earning your business moving forward. Please reach out to me at your convenience. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

Dealership tried to pull a fast one charging 200% markup on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for More

by kjonathan024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Muldoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your concerns. I appreciate you giving me the opportunity to speak with you directly. While it’s true that online pricing can sometimes be lower, we were able to order, receive, and install the part at our facility, and the service and pricing were approved at the time. To show our commitment to customer service, we applied a $67 credit to your FordPass points account. I’m glad we had the chance to review the charges together and that you left feeling satisfied. We look forward to seeing you again for future service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

As far as T can tell everything is OK. My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a More

by BLAZERCAT5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and for sharing your perspective, especially as a fellow Service Manager. You're absolutely right about the importance of communication, and I apologize that we fell short in keeping you updated. I appreciate the opportunity to learn from this and will work with the team to improve our follow-up process. We value your business and look forward to seeing you for your next service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

I loved coming back because of this beautiful lady. She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember More

by Joe Jacinto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you so much for the kind and thoughtful review! We’re grateful you gave us the opportunity to assist with your vehicle. I’m happy to hear everything worked out smoothly and that our team left such a great impression. We appreciate your recommendation and look forward to seeing you again when it’s time for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

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