Parks Ford of Wesley Chapel

Wayne showed me the trucks i was looking for. I was about to walk off the lot becuase it was the end of the day and we were ready to go home. He asked me what i wanted to spend and I told him the price range to walk off the lot becuase it was the end of the day and we were ready to go home. He asked me what i wanted to spend and I told him the price range i was looking for and that i did not want to negogiate becuase i was over that for the day. He brought out a truck exactly what i was looking for in the price range with no haggling and that is it. i liked that becuase they were eager to make a sale which i thought was a good value while listening to exactly what the customer was lookign for. everyone there was very friendly as well which i liked. More

I wasn't sure what kind of new vehicle I wanted or from which manufacturer. I was driving a Toyota Solara and, of course, considered Toyota Sequoia as I wanted a bigger more finely appointed vehicle from which manufacturer. I was driving a Toyota Solara and, of course, considered Toyota Sequoia as I wanted a bigger more finely appointed vehicle than the Solara. I also looked at the Hyundai Genesis and Equus and wanted to consider the Ford Expedition, Explorer and Taurus SHO. Parks Ford was near my home so I went there late on a Friday afternoon and David Bonsey patiently explained all of the features, similarities and differences ampng the three body styles that held my fancy. Even though I told him I didn't know when I would be interested in purchasing a vehicle, he spent a lot of time with me even as other potential buyers drifted into the dealership. I had enough time to drive a vehicle and David set me up to test drive a loaded Explorer. Nice car! I was introduced to Shane Norsworthy, a sales manager, who was personable and accomodating. I had to leave after the test drive and there was no pressure or uncomfortable, pointed questions - just "ask for me when you come back". I saw a few other dealers of vehicles I had considered and came to appreciate the features and reputation of Ford vehicles and the no-pressure approach of David and Shane. I had received a ballpark price on two competing vehicles at other manufacturer's dealerships and e-mailed David and Shane to see if they would give me a ballpark price on the Fords I was considering. They responded promptly by e-mail and without the annoying dinnertime phone calls. What stellar service! I never felt like my integrity was in question or that they were worried about me playing them off another dealer - I told them that if I bought a Ford, I would buy it from Parks if they offered me a good deal and David and Shane took me at my word. I went back to Parks Ford still undecided and test drove three more vehicles with David before deciding upon a fully loaded Taurus SHO. Now for the grueling, back-biting, take-no-prisoners, throw-your-granny-under-the-bus negotiating phase. Well, I was ready. I had research on my trade-in, research on the car I had selected and a good idea of what I wanted to pay. I was well hydrated, had my iPad linked to their WiFi and had tucked two MREs into my briefcase. I was ready to spend the five hours it took to negotiate the last car I bought. But in less than thirty minutes, David and Shane put a deal together that was fair, reasonable and well within my range of expectations. That was the fastest and easiest way I have ever purchased a car and I have purchased a lot of vehicles in the last 52 years. It took a day or two for them to find the exact car I selected and I returned for delivery expecting the usual wrestling match with the "Business Representative" to dodge all the extras I might not want and close a simple car loan. Carlos Gonzales was disarmingly friendly but I had been fooled by this old tactic when buying a brand new 1962 Pontiac Catalina (remember those?). Carlos seemed to sense that I was impatient and ran me very quickly through the extended warranties and then had all my paperwork ready for signature in less than a dozen minutes - even after I requested a change in the loan amount. All-in-all, It took more time for David to demonstrate all the gadgets and features in my new Taurus SHO than it took Carlos to get me in and out of his office. Another first! Parks Ford is a nice place to do business and it's a bonus that it's so close to home. More

I worked with Ricky online first, he was very responsive and gave me good straight answers, no sales garbage. He invited me down to see the care and I agreed. When I arrived he was ready to show me the cars and gave me good straight answers, no sales garbage. He invited me down to see the care and I agreed. When I arrived he was ready to show me the cars and get down to business, no BS. He sat with me and worked through each step in the sales process and was knowledgeable and personable. He made sure he gave me the best price and we closed the deal with a handshake. Then Carlos prepared the paperwork quickly and covered it thoroughly with me making sure I understood everything I was signing. Then Ricky delivered the car to me later that day, thanks for a great experience. More

Great experience! We got a fair deal without a lot of going back and forth. Everyone was very helpful and friendly. Javier is the best! going back and forth. Everyone was very helpful and friendly. Javier is the best! More

George is always courteous helpful knowledgable and the type of guy we enjoy dealing with. He is a great asset to your dealership. The whole sales transaction went pretty well. type of guy we enjoy dealing with. He is a great asset to your dealership. The whole sales transaction went pretty well. More

This dealership went above and beyond to get us in a new truck and helped with any questions I had. Their customer service and employees are outstanding. truck and helped with any questions I had. Their customer service and employees are outstanding. More

My wife was being treated for cancer but wanted to handle buying her own car earlier this year. The folks at Parks treated her with dignity and respect when she originally came to buy her truck. She passed a buying her own car earlier this year. The folks at Parks treated her with dignity and respect when she originally came to buy her truck. She passed away about a month ago-- a lot sooner than we hoped or expected. The team helped me again this month when I had to replace my own car and trade in our recent purchase. Wayne Dubois and our previous consultant and our finance folks (both times) helped make a difficult process easier and friendlier during some of the most difficult moments of our lives. Thanks to all. More

Appreciated and enjoyed the experience of working with Andre Alvarado. He did an excellent job walking us through the vehicle, answering our questions, addressing our concerns. He was knowledgeable abou Andre Alvarado. He did an excellent job walking us through the vehicle, answering our questions, addressing our concerns. He was knowledgeable about the vehicle and features, did a good job selling without being pushy and overbearing. My wife and I both enjoyed our interaction with him. On the sales manager and finance front, both Shane and Paul were very friendly and helpful. Paul especially was consultative but wasn't overbearing in pushing additional items. I appreciated that he knew how to push and knew when to quit pushing. The manager, Duber, was also very appreciative of our business. He was professional but personable. We enjoyed the experience we had with the dealership. The one problem of note is that I had filled out contact information on the Ford website. I had not directed that to Parks Ford. I did receive follow up calls from Parks Ford but never spoke with anyone. When we walked into the dealership, our information was already in the system and there was an attempt to direct the sale to the internet team. With all respect, we did not ever deal with the internet team, did not speak with anyone there. We bought a vehicle from Andre and I trust the dealership is appropriate in directing the recognition and reward to him in that regard. More

George is VERY knowledgable on the specs of the vehicle. He is also very friendly and I would recommend my friends buy from him in the future. No pressure to buy and it was a relatively quick process. He is also very friendly and I would recommend my friends buy from him in the future. No pressure to buy and it was a relatively quick process. More

I would like to thank Robert Vido (Our Sales Associate), and the entire team at Parks Ford of Wesley Chapel for a wonderful car buying experience..! Robert was a pleasure to work with throughout the entire and the entire team at Parks Ford of Wesley Chapel for a wonderful car buying experience..! Robert was a pleasure to work with throughout the entire time, and was very personable when it came to our needs and wants..! Robert was very responsive to my questions, and communicated every step of the way..! I would also like to thank Pau Stokes in the finance department for making our contract signing quick and easy..! Everything they do at the dealer is of professional grade..! I just can’t say enough about Parks Ford of Wesley Chapel..! I would highly recommend anyone who is in the market for a new car, check them out, as you will be very satisfied with their staff and dealership..! More