Parks Hyundai of Gainesville

The service did not meet expected standards. I took my 2023 Hyundai Elantra in for a window motor repair and left it for the day. Before leaving, the customer service representative quickly ran I took my 2023 Hyundai Elantra in for a window motor repair and left it for the day. Before leaving, the customer service representative quickly ran his fingers over my newly purchased tires and mentioned that I needed an alignment. I trusted his assessment and paid $175 for an alignment, which I later discovered I did not actually need. When I picked up the vehicle several hours later, I was told that they had "greased" the driver-side window and that a new motor was not necessary. However, upon attempting to roll down the window, I noticed it was moving even slower and struggled to roll back up. At that time, I also observed a dent in my vehicle that was not present when I dropped it off. They apologized and assured me they would arrange to have it repaired. I have contacted the service department multiple times and received an email indicating they were looking for a local repair option. Several months have passed, and the dent remains unrepaired. Meanwhile, my passenger-side window started experiencing similar issues, requiring a motor replacement. My daughter took the vehicle to Gainesville and waited five hours before being told the motor part needed to be ordered and that she should return the following week. Prior to this, I had spoken with the Service Department lead, Luciano, informing him of our travel plans of approximately one hour and requesting that the motor be ordered in advance to avoid multiple trips. I also mentioned the dent again, and he assured me he would follow up. When my daughter returned the following week, the repair was completed, but she still found the window rolling down slowly. When she brought this to Edwin's attention, he dismissively told her it was as fast as the others. I am highly dissatisfied with Gainesville Hyundai. It is disappointing to know that for any future services, I will need to travel 2.5 hours to the next nearest Hyundai dealership. This experience has led me to reconsider purchasing a Hyundai in the future. Overall, I am extremely disappointed with the level of customer service received. More

Gil was awesome! I am 81 years old. He was patient with me and he didn’t speak down to me but treated me with respect. I am not always treated that way by the youn I am 81 years old. He was patient with me and he didn’t speak down to me but treated me with respect. I am not always treated that way by the younger people. The financial young man was helpful and patient with my mistakes. All in all a good experience dealing with Hyundai. More

Ari has always been professional and kind with all my dealings. To date I have been pleased with Parks Hyundai. dealings. To date I have been pleased with Parks Hyundai. More

I've been two this dealership twice for routine maintenance and both times I've had Ari Flores. He is always exceptionally kind and courteous and extremely helpful every single time. He takes great maintenance and both times I've had Ari Flores. He is always exceptionally kind and courteous and extremely helpful every single time. He takes great care to explain everything being done and making sure everything is all set before you walk out the door. Love it! More

The gentleman that took care of me he was nice. He was thorough answering all my questions he provided me transportation to go have breakfast at the clock. The gentlemen who drove me was pleasant. He was thorough answering all my questions he provided me transportation to go have breakfast at the clock. The gentlemen who drove me was pleasant. I am happy with all my interactions with everyone. Thank you. More

Professional and punctual staff and service. Performed the routine service. Checked for recalls and finished the work within the estimated time mentioned. Performed the routine service. Checked for recalls and finished the work within the estimated time mentioned. More

Service Department has improved. Took my vehicle right in and finished on time. Thank you. Took my vehicle right in and finished on time. Thank you. More

I always have a great experience. It's a very nice building.Staff is super friendly.They move with urgency, and the waiting area is comfortable.Bathrooms are immaculate, and they offer It's a very nice building.Staff is super friendly.They move with urgency, and the waiting area is comfortable.Bathrooms are immaculate, and they offer refreshments, and in case you are there and decide you need a little snacky snack More

Best honest customer service ! Will be definitely going back thank you , Alejandro is the best 😉 Will be definitely going back thank you , Alejandro is the best 😉 More

Dallas was very thorough, professional and courteous advisor with my service appointment for a recall. advisor with my service appointment for a recall. More