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Parkside Kia

Knoxville, TN

4.9
1,368 Reviews
Since its inception, the KIA brand has stood for combining innovation and value to provide drivers with an exciting alternative to the status quo at an affordable price. Parkside KIA endeavors to do exactly that at our state-of-the-art facility where we emulate KIA by providing an enjoyable automotive experience you won’t find anywhere else. Winner of the prestigious Kia Dealer Excellance Program, Plus for the last 5 years. 2019 Kia President's award winner (one of the top dealers in the nation). 2020 & 2021 Kia Platinum Prestige winner (top 2% of worldwide dealers in customer satisfaction). We back up our claim that we will give you an experience that cannot be matched anywhere else. That experience starts in our modern showroom inspired by KIA’s futurist design aesthetic. Our facility was conceived and built for your comfort and convenience with numerous amenities especially for you and even your children. Parkside KIA features a comfortable customer lounge with a coffee bar complete with beverages, snacks, candies for our little customers as well as cable television and complimentary WIFI.
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9929 Parkside Dr.

Knoxville, TN

37922

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Showing 1,368 reviews

February 14, 2013

I was treated very well, and the employee was very knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. More

by rosaix57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ismael Rosa
February 08, 2013

This is one of the best dealerships I have dealt with. From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome More

by buslady408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry and Dave
November 14, 2012

Management is poor and misguided and dishonest. They have told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to. More

by dtrentwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Potts General Manager, J.D. Jackson, John Stephans and Dave Sutton of finance
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

August 23, 2012

They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. More

by joey4100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

August 07, 2012

By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th More

by granite75
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah, Aaron
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

July 18, 2012

I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic More

by Kinte2347
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Summey
June 23, 2012

We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t More

by elwood_p
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stan Shelton
Jun 19, 2013 -

Parkside Kia responded

Ted Russell KIA participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your past bad experience. Most importantly, we would like to announce to all previous reviewers that as of May 6th,2013, our New General Manager is Mr.Stan Anthony. Stan brought along an entirely new Management Staff including a New Car Manager, Used Car Manager, New Finance Director plus an E-Commerce Director to handle our Internet presence. It's a brand new day at Ted Russell KIA. We invite all previous reviewers to revisit our Store to see for themselves, then revisit their past postings and click "edit". Thanks Again, The Staff of Ted Russell KIA 240 North Peters Road Knoxville,TN. 37923 (865) 531-4000

March 26, 2012

Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpa More

by ritchism
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Robinette, Brandon, J.D. Jackson
February 08, 2012

I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me More

by sassy1et
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Peters
February 07, 2012

I have seen a lot of new Kia's on the road lately. They all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Rus More

by TupeloHoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Wright