Passport Nissan of Alexandria

Based on the reviews of this dealership I am so surprised that I am writing this complaint. I went into this dealership on Sunday Jan 24, 2009 in response to a car advertised on the internet. The car was that I am writing this complaint. I went into this dealership on Sunday Jan 24, 2009 in response to a car advertised on the internet. The car was advertised at a given price with make an offer. After test driving the car and interested in making an offer the salesperson indicated that the only amounts negotiable was a dealer preparation fee (their additional costs to make the car ready for sale) that was $995 over and above the advertised price. This fee did not include the dealer document fee of $395. I asked the salesperson how this preparation fee increased the value of the car over the values presented by the national pricing services of NADA, Edmunds etc - since the advertised price of the vehicle was already in the range of the pricing services for a car in excellent condition. I also wanted to know why this amount of money would not have been incorporated into the asking price of the vehicle. This car was in average to clean condition, with faded paint on the bumper, broken antennae and needing an alignment, and the sound system was scratchy. I indicated that I was interested in the car but would require that the vehicle be checked out by my mechanic since it was being sold as is. The salesperson said that the mechanic could only come to the dealership despite the fact that there was a sheet on the car window which stated to ask about the car being reviewed by a mechanic on and off the site. To me the advertised price of the car was deceptive since they actually wanted more money for the car then they had advertised. The salesman was unwilling to negotiate the price of the vehicle. More

We've been looking for a new car for several months. Narrowed down our choices to 3 different makes/models. We had already visited another Nissan dealership, but their inventory was low. We found Pass Narrowed down our choices to 3 different makes/models. We had already visited another Nissan dealership, but their inventory was low. We found Passport to be very friendly, helpful, and holding a good inventory. I highly recommend going to this dealership. Paul Friedman in sales and Richard Stenzel in service are outstanding individuals who are focused on making you a satisfied customer. More

I saw a great deal on used Infiniti G35 coupe on Passport Nissan's website. From initial call to actual visit to purchase, Paul Friedman was great throughout the process and it was overall very pleasant car Nissan's website. From initial call to actual visit to purchase, Paul Friedman was great throughout the process and it was overall very pleasant car buying experience. Initially the car I was looking for was not listed in their system. But Paul showed me the back lot and we manage to find the G35 that I was looking for. There was no pressure and everybody there acted very professionally. The car was the exact color, model year, mileage, type, and great price. More

This is the 5th car we have bought from Bob in the last five years. This time we are trying our first lease. Bob spent a great deal of time making sure our daughter got exactly the car she wanted at a pr five years. This time we are trying our first lease. Bob spent a great deal of time making sure our daughter got exactly the car she wanted at a price we could all be happy with. Then when it came time for the paperwork - J.D. made it go as smooth as we could hope for. Everyone at the dealership was friendly and helpful. Whenever we are looking for our next car, we will be back! More

Tommy was a great Salesman. I came back to Passport specifically to deal with him on the purchase of my Lease. He was very informative and knowledgeable about the product and he worked with me to get specifically to deal with him on the purchase of my Lease. He was very informative and knowledgeable about the product and he worked with me to get me the car I wanted. I will come back to Passport again just because of him and his customer service. More

I had a wonderful experience. Diaz greeted my husband and I with a smile. He was plesant. He was not pushy nor over-bearing. He listened to what we wanted. We are extremely satisfied with the service we rece I with a smile. He was plesant. He was not pushy nor over-bearing. He listened to what we wanted. We are extremely satisfied with the service we receieved. After test drving a couple vehicles, we decided to go home and pray and think about our options. Two days later, Diaz called with news that what we were looking for had arrived. We went in, test drove it, and took it home. We love our Pathfinder. And to think, we started out looking for a GMC Denali. Go get a Nissan today & ask for Diaz! More

We have purchased several cars from Passport Nissan and the experience we've always had during the process with the staff and mechanics is always wonderful. We would like to thank Neal Connelly and Fred S the experience we've always had during the process with the staff and mechanics is always wonderful. We would like to thank Neal Connelly and Fred Shepherd for the awesome experience and support they showed toward us while shopping for our new 2009 Altima, they were professional, knowledgeable and funny at the same time, the assistance we had was awesome. It was a pleasant experience indeed and we will recommend this dealership to our friends for future references. More

I was asked by the sales department to rate them on this website. The sales people are not knowledgable about the leasing or buying process. They misrepresented the trade-in process and failed to follow up website. The sales people are not knowledgable about the leasing or buying process. They misrepresented the trade-in process and failed to follow up with me at any point after the sale for such items as my inspection with the national dealer and my parking permit, which they neglected to order. At other times, I have encountered problems with the Service team. I recenlty paid $700 for full maintenance and tune-up and 2 days later my battery died, and I had to pay to get it replaced even though it had just been "tested." I have been wholly dissatisified with both the sales and service departments and will never use this dealership again. More

Everyone at that dealership has been extremely professional, friendly and helpful. I bought a Nissan Murano from them in April of 2008 and actually look forward to visiting whenever I can. I LOV professional, friendly and helpful. I bought a Nissan Murano from them in April of 2008 and actually look forward to visiting whenever I can. I LOVE THIS CAR! J.D. Pittman is a great salesperson, as is Ray. Fred Shepard and Bob Gaspari are great managers. Rodney Martin is tremendous as a finance manager. When I sat down with Rodney, he was forthright, honest and factual with me about the extras I was purchasing. He took the time to explain in detail what it was I was purchasing, and he has not let me down in regretting what I got. The service department is always accommodating, considering how busy it is. All in all, this is a dealership of people who engage you from the start, who know their business and know their cars, who are willing to help you and go the extra mile, EVEN AFTER YOU HAVE BOUGHT YOUR CAR. That explains why they are probably the number one Nissan dealership in Northern Virginia. Sincerely, Elizabeth Singleton More

My first experience was not that pleasant and I walked out very disappointed in the sales staff. Later that night, the Sales manager, Fred called me at home and apologized for the experience and invited m out very disappointed in the sales staff. Later that night, the Sales manager, Fred called me at home and apologized for the experience and invited me back assuring me that he would personally handle the sale. I returned a little weary of what I would find but my experience from then on was awesome. Paul Friedman introduce himself within minutes of my arrival. He was very apologetic for what I had experienced a few days earlier. From that point on Paul and Fred got me the car I wanted for the price that I wanted. They were extremely patient and friendly. Paul was not at all agressive in his sales method and pretty much allowed me to pick the car that I wanted and Fred was able to work with me to get me the car at the price that made since to me. I would 100% recommend this dealer particularly the sales consultant Paul Friedman. He was exceptional in his customer service in my experience. Also if you need a good deal go and see Fred, he really works with your situation to make it as affordable as possible. More