Passport Nissan of Alexandria

They played the same game that every dealer plays. I Have to go "talk to my manager." They were always acting like they are on your side and the manager is the bad guy. And of course they tried to nickel and to go "talk to my manager." They were always acting like they are on your side and the manager is the bad guy. And of course they tried to nickel and dime me at the end over additional costs. They wouldn't budge at all on the listed price because I was getting the $4,500 government rebate for my clunker, so they used that to their advantage. Waited around forever on multiple occasions while they got paperwork and others things together. Total time spent there was at least 5 hours, and this was after a price was agreed upon. All car dealers are the same, and all car salesman are the same. In terms of salesmen, they are at the bottom of the totem pole. This place is no different from any other. I also was spoken to like I didn't know anything, like I was a child. To top it off, the finance guy tried to nickel and dime me as well, even though I have a perfect credit score. My advice to car salesmen: 1)Get a new job. 2) Know the cars inside and out. Know everything about them. There should never be a question that you can't answer. 3) Don't talk to people like they know nothing. Treat them like adults in a professional manner. 4) Do not promise anything you cannot deliver. 5) Don't beat around the bush. Tell me the truth. Tell me how low you can go with your price. 6) Don't be a suck up to the customer. Just be professional. 7) Did I mention find a new job? To conclude, this place is no better or worse than any other dealership. Just be ready for a battle and always be willing to walk. More

I went into the dealership for my regulary thirty thousand mile service. I was greeted by friendly staff and smiling faces. The advisor did whatever was neccesary just to maintain my car, not to brea thousand mile service. I was greeted by friendly staff and smiling faces. The advisor did whatever was neccesary just to maintain my car, not to break my wallet. My car was even ready the same day. I walked back in only to be greeted by my name. This is the type of customer service that sets this dealer apart from the rest. My car was even washed and cleaned! I couldn't believe they did all of this so fast. This is going to be my one stop shop for all my service needs. More

The Dealer was friendly and gave the best price possible, also the over-all shopping experience was satisfactory. The Greeting, explanation about the vehicle, financing, extended warranty and Maintenance also the over-all shopping experience was satisfactory. The Greeting, explanation about the vehicle, financing, extended warranty and Maintenance plans were all good explained well. Over all I would recommend the dealer for anyone looking out for a Nissan. More

Kenny Latino was a very friendly and accomodating sales representative. He did his utmost to ensure that I was happy with my purchase and was sincerely interested in getting me a good price for my new car representative. He did his utmost to ensure that I was happy with my purchase and was sincerely interested in getting me a good price for my new car. He also has called me multiple times since I bought my car to make sure I was happy with my purchase. I highly recommend Kenny! The dealer manager, however, seemed to rush me during the process and tried to get me to make a decision after only 2 hours at the dealership. I ended up coming back the following day and making the purchase. More

Kenny Latino was very helpful. I went to the dealership on a friday and Kenny helped me find what I wanted and came back on saturday with my husband and purchased the car I wanted. We could not have asked on a friday and Kenny helped me find what I wanted and came back on saturday with my husband and purchased the car I wanted. We could not have asked for a better salesperson, but Kenny to help us. He even explained to me how a few things worked, when my husband said I should read the manual, I'm better off being shown. The experience was great and if I know someone who wants a car or truck, I will tell them about Kenny Latino and Passport Nissan. Everyone, from the time we went in to the time we left. That also includes Finance and Service Personnel who got my Rogue ready. More

I worked with Paul Friedman to purchase my Altima. Not only was he friendly and professional, he went out of his way to make sure I got the car I wanted at the most affordable price. My experience wi only was he friendly and professional, he went out of his way to make sure I got the car I wanted at the most affordable price. My experience with the sales managers and F&I was also very pleasant! I encourage DC area car buyers to drop by Passport Nissan and ask for Paul. My recommendation for him is the least I can do in return for the outstanding service and personal attention I received from him and the other staff members at Passport Nissan. As for the Nissan brand, I can personally attest to its value. I can't see myself driving anything but a Nissan or Infinity. More

From the time i stepped on to passport nissan, Anthony Washington (my sales rep), made my car shopping experience enjoyable. Not only did he take care of me throughout the process of buying my Nissan Max Washington (my sales rep), made my car shopping experience enjoyable. Not only did he take care of me throughout the process of buying my Nissan Maxima, but he has called numerous time afterwards to see how we (my family) is enjoying the new car. He has taken a personal approach in car salesman ship. More

I was very pleased with the service I received. Andy was very friendly and helpful. I had to bring my car in for a recall notice and he made the experience painless. I liked having access to Wi-Fi and the very friendly and helpful. I had to bring my car in for a recall notice and he made the experience painless. I liked having access to Wi-Fi and the lounge area was very comfortable. I loved having the car washed at the end. More

In short, working with Paul Friedman and Passport was an awesome buying experience - he even turned in my rental car for me, so I didn't have to make an extra trip to the dealership. We were about to buy awesome buying experience - he even turned in my rental car for me, so I didn't have to make an extra trip to the dealership. We were about to buy a Murano or a Lexus & then read about the Cube (I'm middle aged, young in spirit)- saw one & drove it with my family. Searched for the right mix of price, color and options - Passport had it. Paul Friedman made for a friendly, professional and efficient transaction. Went in early Sunday afternoon, knowing what I wanted, drove out with my new Green Cube 2 hours later - after car review, decision, sales, finance and delivery - Amazing! Made it home in time to cut the cake at my daughter's birthday - and she and her sisters (as well as my wife) love the color and the car. Paul helped smooth over a pricing concern I had and resolved it in my favor. I recommend working with Paul to buy a car. More

Paul went above and beyond to locate the only Mystic Jade Maxima with the Cafe Latte interior equipted as we wanted. Other dealers attempted to sell the cars they had, but Paul worked diligently to locate th Maxima with the Cafe Latte interior equipted as we wanted. Other dealers attempted to sell the cars they had, but Paul worked diligently to locate the exact car we wanted. We will definitely recommend Paul and Passport Nissan to anyone looking for a new Nissan. More