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Passport Nissan of Alexandria

Alexandria, VA

4.7
227 Reviews

150 South Pickett Street

Alexandria, VA

22304

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Showing 227 reviews

June 28, 2021

The service dept is terrible. This makes my third time waiting over 2.5 hours for a simple oil change and tire rotation and I had an appointment each time. I will go somewhere else in the future, I sugges More

by patricia_dickey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bode Tebyanian
Jun 29, 2021 -

Passport Nissan of Alexandria responded

We are very sorry to hear about your recent visits with us. We strive to provide speedy and excellent customer service to every client and apologize for falling short of our goals. Unfortunately, we cannot seem to find your name in any of our systems, so if you would be so kind as to reach out to me directly at danielle.stevens@passportauto.com , I would love to get more information from you so we can investigate these issues further. Thank you for your time and I hope to hear from you soon.

April 06, 2021

I cannot recommend less. I bought a used car (2015 Honda civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it re More

by adelaine.madison.14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Gergely
October 19, 2020

I purchased a Blue 2014 Honda Accord coupe from Diaz in April 2020 I have had the vehicle for 6 months now I can not receive my hard tags because there is a lean on the title they gave me temporarily tags More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Hurley, Rowell Salvado, Diaz Kunia, Steve Solomon, Tee Thinley, Bode Tebyanian
October 05, 2020

Dealership horror storyI brought my car in for an oil Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out More

by Cgilly919
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel, Glenn
October 05, 2020

This review is for two different auto inspection visits at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me s More

by IMDaisy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Stenzel
August 11, 2020

Great buying experience at Passport Nissan Alexandria YouTube is filled with horror channels of car shoppers getting beaten up by dealerships. My experience was anything but that. I hit the chat button More

by benthomason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel, Ryan, & Jason
July 11, 2020

I had a horrible experience this afternoon with Richard Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied ever More

by Gaybrielle LeAnn
Recommend Dealer
No
Employees Worked With
Richard Stenzel
March 22, 2020

Great service on my Pick-up Truck for 12 Straight Years I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Stenzel, Passport Nissan of Alexandria (VA)
January 08, 2020

Awful Experience I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited a More

by legge.lopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Edgar Nazario
January 04, 2020

Salesman was very pleasant to work with. I bought a $30000 used truck. As I drove it off the lot I realized they the windshield was cracked. Frustrating that they would sell an expensive vehicle with More

by Marty
Recommend Dealer
No
Employees Worked With
Neal Connelly
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