Passport Nissan of Alexandria

I cannot recommend less. I bought a used car (2015 Honda civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it re civic) from them and not only did they lie about putting a new battery in it, put an old battery in instead (got it home and immediately needed it replaced) then they denied it and neglected to pay for it after a verbal agreement that they would, but now 1 year later I had to bring my car in to a different dealership for a brake system warning and they informed me that the brakes were having an issue because the emergency brake system had the actuators stripped before I bought it, since the car wasn't set to service mode and they forced the brakes open. This means that in the year since I bought it, I've paid over $1,300 for parts and labor that should never have been an issue and are the sole responsibility of Passport Nissan's poor mechanics and shady salesmen. If I could leave 0 stars I would. Buyer beware, they will take advantage of you given any chance More

I purchased a Blue 2014 Honda Accord coupe from Diaz in April 2020 I have had the vehicle for 6 months now I can not receive my hard tags because there is a lean on the title they gave me temporarily tags April 2020 I have had the vehicle for 6 months now I can not receive my hard tags because there is a lean on the title they gave me temporarily tags the color of the vehicle is blue the tags say white, they have not returned any of my messages Nissan passports have been report before they take your money & give you poor customer service. My tags are currently EXPIRED & the title have a lean on it after six months I have tried to work with them now it’s just UNPROFESSIONAL!! Also the vehicle is now having start up issues More

This review is for two different auto inspection visits at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me s at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me stranded. I said no way, the battery had only been installed the previous month. After I rebutted their finding, they said it was another car in the shop. The second time was the following year and I was told my tires would not pass inspection. What Nissan did not know was I had a co-worker who has a VA State Inspection License and I had the tires checked before taking it into Passport the following year (this was due to my experience the previous year with the battery). When I told them that, their tune changed and the vehicle go a state inspection sticker and it was two years later that my tires did not pass inspection. Guess they try to take advantage of people they might suspect of not being "auto smart." Have not taken my car back for service since. Up to those 2-times, I was pleased with the service, but it reached a point where I lost all confidence in their "customer service honesty." More

Dealership horror storyI brought my car in for an oil Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out Dealership horror story I brought my car in for an oil change. The oil plug failed (according to the service department) and all the oil poured out of my car. I called for roadside assistance and was denied help. The second time I called road side assistance I was hung up on. The car now smokes and has a continuous burning oil smell. Just made my fourth payment. The dealership still has not addressed my vehicle correctly. I had to call Nissan North America for help. Update After a helpful discussion with the dealer, everything will be made all right. Dealership did the right thing and is doing everything in its power to clean, monitor and protect the vehicle in the future. More

Great buying experience at Passport Nissan Alexandria YouTube is filled with horror channels of car shoppers getting beaten up by dealerships. My experience was anything but that. I hit the chat button YouTube is filled with horror channels of car shoppers getting beaten up by dealerships. My experience was anything but that. I hit the chat button on Passport Nissan (Alexandria VA) Thursday at 11:00 just to see if anyone was awake. After being funneled through corporate, I was texting Miguel, who I later found out was the sales manager. He quoted me an attractive price and I made an appointment to see the car that Saturday. After Binge Watching the afore mentioned YouTubes, I was ready for the litany of surprises and was eager for a fight. Simply stated, that never occurred. On Saturday I met with Jason Bermudez who walked me through the Nissan Leaf, and completed the paperwork. From there it was on to a low key visit with Ryan Poole, the finance manage. At noon, I was driving off the lot. Truly Passport Nissan is looking long term to keep your business within the dealership. I couldn’t have scripted a better experience. Thanks you Miguel, Jason, and Ryan More

I had a horrible experience this afternoon with Richard Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied ever Stenzel at Passport Nissan in Alexandria, VA. He was rude and condescending and the entire service experience lacked customer service. He denied everything that I informed him I had previously confirmed with the service and parts agents prior to my arrival for my appointment. His engagement and interaction with me was deplorable and when I asked to speak to his manager, they dismissed his actions by saying he was trying to finish for the day because he was headed to his vacation. Everything I stated I was told via phone was in fact true and the work was done well, however I will never return to this dealership for service. I am not sure why he engaged me the way that he did, but it doesn’t matter because they will never get a chance to service my vehicle again. Regardless of how many times they said “this is not how we do business”... apparently it is. When I told Richard that I couldn’t believe he had a job because of the way he was treating me, he responded “I still have a job because I don’t deal with people like you”... Thank you Nissan for failing to uphold your company promise and standards of service during such a difficult time. More

Great service on my Pick-up Truck for 12 Straight Years I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed I bought my 2008 Nissan Titan in Sept 2007. Richard Stenzel handled all the servicing of the vehicle from the first service to the final one completed in Dec 2019. In the 12.5 years I owned the truck, Richard was clear and honest on the trucks' service and repair issues encountered. There were many occasions where he advised me on the best option for a repair or other truck related issue while looking to keep repair costs to a reasonable minimum level to me the customer, and that was much appreciated. While waiting for the truck to be serviced at dealership, Richard kept me informed on the service progress via mobile text and personally let me know If a repair was needed for decision or when service was completed. Its one of many reasons I brought the truck back to the dealership for service after service- Trust and Confidence on a job well done. When I traded the truck in, it was in excellent operating condition and was sold several days later. Thanks Richard and all the Best! More

Awful Experience I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited a I bought a used 2012 FIAT 500 from Passport Nissan of Alexandria on Monday, December 30th 2019. The process took a bit long but I was quite excited about the purchase since I had read raving reviews about this place and the sales team seemed to be nice and personable (of course, they are trying to sell you a car!). We settled on the car since it seemed to be in good condition with fairly low mileage and the car history didn't show anything concerning. Edgar had me electronically signing what seemed an endless amount of papers (which he explained has made the process a lot faster but I appreciated it more for environmental reasons) but he assured me I would be getting a copy of all the documents within 3 days. Fast-forward a week later and I had not received anything. The sale was completed after about 3 hours but the car wasn't ready because they had sent it for a wash and detailing. Since we couldn't get an accurate estimate on the wait we decided to come home and return later to pick it up. We picked up the car about an hour before they closed, came home, had some dinner and later decided to go to the supermarket for some drinks. When we got back in the car the engine light came on. I called Renato, the agent who helped us with the sale first thing the next morning (Dec. 31st) and explained what had happened. He urged me to bring the car in as soon as we could but didn't seem too concerned and explained that perhaps something had moved during the detailing and just needed to be put back in place. Unfortunately, we were unable to bring in the car that same day because our dog was scheduled for surgery in Richmond. We brought it in at 11AM the next morning, January 1st and haven’t heard much ever since. We haven’t received the car back yet and if we don’t reach out for information they don’t volunteer to keep us updated. On their website they claim to offer loaner cars but when we asked for a provisional car we were told that they “usually don’t” but if the car wasn't fixed by today Tuesday, January 7th the manager would work something out for us. No one has reached out to us. Last time we checked in we were told that it was a loose sensor but the car would be ready by the end of the day (Jan. 4th). End of the day comes and we’re told that the engine light came back on and that they were going to replace the sensor instead. They asked us to grant them 3 more days and that that was an over-estimate that the car would probably be ready before then. It’s the third day today and nothing has happened. Very disappointed with this whole experience. Passport Nissan of Alexandria seems to work very quick to make a sale but when it comes to fixing a problem they are very inefficient. I don’t even think that assembling a brand new car takes this long! A whole week to fix/replace a sensor?!? Unacceptable! First and last time doing business with them! Extremely unprofessional! More