Pat Lobb Toyota of McKinney

I was searching high and low for highlanders in 2023. This dealer had some “nice” ones. The vehicle I was initially hoping to purchase smelled so heavily of cigarette smoke, it was awful. I tested a diff This dealer had some “nice” ones. The vehicle I was initially hoping to purchase smelled so heavily of cigarette smoke, it was awful. I tested a different vehicle they had and ultimately decided to purchase it. I brought it in June 2023 and the next day noticed a piece of trim was bent by the driver’s door. It is now December 2024 and I have yet to have it repaired. They were going to fix it (after multiple emails and showing a photo to attempt to prove I did not cause the trim to bend like it does). I went to the dealer for the repair and they “lost” the part. Instead of getting the trim of the car repaired, I spent hundreds on new brake rotors and left without my trim being repaired. In addition to replacing two brake rotors within the first 6 months of owning the vehicle, I also had to replace the tires. On top of the general regret of purchasing from this dealer, I experienced truly awful customer service from the manager, Spike. I will say, Jose from service is very kind and I did feel like he was trying to help get the trim fixed. Faz also seemed to want to help but as we are now nearing 2025, I am losing hope… well, I’ve lost hope of the trim getting repaired. Oh… and just a month or so after purchasing, a bunch of alerts went off when I was on a road trip and I had to go to a random dealer. They ran the code history and I saw that the driver side door (where the trim issue is) had mechanical issues and had been replaced. Lovely to learn that was conveniently left off the Carfax report. I will definitely not purchase from this dealer and will not ever recommend them. I will say the salesman was kind and the experience itself (aside from the incredibly rude manager) was fine. It was easy to trade my old vehicle in and finance, but I mean… those pieces are making the dealership money… also, they kept telling me they were losing money on my purchase. I have a hard time believing that. More

George M. was amazing throughout every step of the process. Would highly recommend this dealership. A+ was amazing throughout every step of the process. Would highly recommend this dealership. A+ More

Woody took great care of us moving thing quick as possible. He catered to our needs possible. He catered to our needs More

Very good customer service. I just did the 10,000 miles service and also had the front air bags (recall) fixed. The vehicle is in excellent shape now. I just did the 10,000 miles service and also had the front air bags (recall) fixed. The vehicle is in excellent shape now. More

Im always glad to see Cannon there when I go. He has been helping me for a few years now. He has been helping me for a few years now. More

Professional and friendly staff. Fast and excellent service. The wait time was stress free and less than 45 minutes. Fast and excellent service. The wait time was stress free and less than 45 minutes. More

I have been taking my vehicle there for about 2. 5 years, they have been very friendly, professional and timely, I always get out in less than an hour 5 years, they have been very friendly, professional and timely, I always get out in less than an hour More

The employees there are awesome. The salesman Jack was knowledgeable and very helpful. He knows his product. The salesman Jack was knowledgeable and very helpful. He knows his product. More