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Patrick Hyundai
Schaumburg, IL
832 Reviews
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Showing 832 reviews
April 29, 2022
I had my 2022 Tucson Hybrid serviced here at the end of March. I brought in my Tucson in for it's 1st "complimentary service" well I wish I would have taken elsewhere and if you came here to get you "compl March. I brought in my Tucson in for it's 1st "complimentary service" well I wish I would have taken elsewhere and if you came here to get you "complimentary service" done here you will want to read this and take action as I had to here. After gutting my vehicle back, I was reading the service order and read that 5w30 oil was used instead of the required 0w20 that is stated on the oil cap and user manual. I told the service writer of the mistake and he brought out the service person in charge of the techs, and told me that "Hyundai does not pay us to put 0w20 oil in complimentary service, so we use 5w30". I was shocked at the admission, and told me that they would gladly drain the oil and have me pay for the correct 0w20 oil that is required otherwise they could not do anything about it. I informed of my displeasure and that I would take it up with Hyundai Customer Service, so that I did. On my drive home I contacted Hyundai about what happened and opened a complained case against the dealership for improper service done to my vehicle. After HCS contacting several dealerships regarding this issue with my concerns (including Patrick Hyundai), I was contacted by Patrick Hyundai's Service Manager, Jim Gruman regarding my concerns with the way my vehicle was serviced and what was apparently was done wrong, as he agreed that they messed up and to bring in my vehicle to put correct oil in it. Just last week 4/20/2022 took my vehicle back into Patrick Hyundai to re-do the oil change with correct oil 0w20. Be warned if you have gotten "complimentary service" done here please look at your work order it will state what weight oil was used, verify that the correct one was used if not please call Hyundai Customer Service (800-633-5151) and state your concerns. If nothing is said nothing will be done to correct the problem. More
by jchavez
Employees Worked With
Annette Viti
Helpful April 28, 2022
A busy place for sure. First visit I had Manny Diaz help me and was very helpful answering questions on the vehicle I was interested in. No pressure during test driving or First visit I had Manny Diaz help me and was very helpful answering questions on the vehicle I was interested in. No pressure during test driving or afterwards. Everything up front towards purchase as Manny and others worked figures to suit my financial situation. All and all a great place to buy a vehicle and get treated right. More
by Gregg Scott
Employees Worked With
Man y Diaz
March 27, 2022
I worked with a Client Advisor, named Ron Skalski while turning in a Leased Hyundai Santa Fe Limited. He made my lease buy out experience go very well. The information he provided, his responsiveness, turning in a Leased Hyundai Santa Fe Limited. He made my lease buy out experience go very well. The information he provided, his responsiveness, and his ability to work in both our interest to get fair value for Patrich Hyundai and me was excellent. I appreciate his efforts and those of the management team at Patrick Hyundai.. I may not be buying another car because I am a bit older now, but recommend both Ron Skalski, and Patrick Hyundai. Allan More
by deforestaj
Employees Worked With
Ron Skalski
February 26, 2022
Called and was told I have to make an appointment for a oil change. Ok 2 weeks in advance I make the appointment. I am the 1st customer in line. The 3rd customer pulls in and the service person asks if he oil change. Ok 2 weeks in advance I make the appointment. I am the 1st customer in line. The 3rd customer pulls in and the service person asks if he has a appointment. He says no. The service person says I will not be able to do it today as I have 70 oil changes to do. The customer says we will see about that. I went to the waiting room and that customer gets his paperwork 15 minutes ahead of me and leaves. So I inquire with the service manager. He told me the that was a friend of mine and they go first. I told him I had an appointment and he did not. He told me I run my service dept the way I want. Your car will be done shortly. More
by Jim1979
Employees Worked With
Service manager
February 03, 2022
Hello Patrick Hyundai,I know you guys have been "busy Hello Patrick Hyundai, I know you guys have been "busy with other customers" for the last four days (when I call this answer every time). I call yo Hello Patrick Hyundai, I know you guys have been "busy with other customers" for the last four days (when I call this answer every time). I call you guys every day to talk to your service department and service manager about my car update. I think you all forgot that my car is still in your fast and best service center (what I was thinking but its not true) for the last 1 month. Yes, thank you for giving me an alternate car with a FREE cigarette smoky smell(sometimes having headaches bcoz I m not a smoker, but that's fine; I don't have any choice). So, kindly accept my humble request and repair my Santafe 2021 ASAP. Thank you, Jatin More
by forgame7892112
Employees Worked With
Annette Viti
January 31, 2022
They double dealed AFTER SIGNING AND TAKING A DEPOSIT.I They double dealed AFTER SIGNING AND TAKING A DEPOSIT. I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of They double dealed AFTER SIGNING AND TAKING A DEPOSIT. I went to the dealer and sincerely negotiated a price for a car. We agreed to the price of the car and the trade in, SIGNED A CONTRACT AND EVEN PUT DOWN A DEPOSIT. They had to have the car prepped and inspected, so a few days later I was on my way to trade the cars and finish the paperwork and THEY THEN CALL ME BACK AND CHANGE THE PRICE OF THE DEAL BY $6,000!!! The excuse was a xx, "we made a mistake and gave you too good of a price". What is the point of a negotiation if the price i literally signed an agreement on and put a deposit on is not worth anything. I have done hundreds of negotiations in my life, but I have never dealt with a more dishonest institution. I live in the area and in the past purchased 2 cars from Patrick and recommended many friends to do the same. I would now highly recommend against dealing with Patrick. More
by harryturner2121
Employees Worked With
Brad Glenn
October 07, 2021
Very BAD experience at the service ,went there because i had noise when turning steering wheel ,my car still under warranty , first they ask me to pay for it , when i say im not the one to be play with ca had noise when turning steering wheel ,my car still under warranty , first they ask me to pay for it , when i say im not the one to be play with car is under warranty ,service manager Jim gruman told me part is on order and it could take days weeks or months to get it Excuse me months to get it , what is this , and im driving new car with noise in wheel . is it safe nobody knows they dont care , They havent call me since , STAY OUT FROM THIS DEALERSHIP THEY NOT FOR PEOPLE THEY ARE FOR MONEY !!! More
by Kulin
Employees Worked With
jim gruman, Annette Viti
September 27, 2021
We have had a terrible experience with this dealership. Our car engine broke down in April on our way through Chicago. It’s been at the dealership since. They told us the engine was fixed so we flew down t Our car engine broke down in April on our way through Chicago. It’s been at the dealership since. They told us the engine was fixed so we flew down to Chicago (we live in Minneapolis) to pick up the car. We get in the car and try and pull away and the car hardly makes it out of the parking spot. They told us Hyundai sent them faulty engine and it would be another few months. We FINALLY receive the call that our car is getting towed to MN. They drop it AT THE WRONG DEALERSHIP that’s not even a Hyundai dealership. This is the worst customer experience we have ever received. Not only did it take multiple weeks to hear but, but they were not concerned at all with getting our car back. It’s complete unacceptable. More
by Atullio
Employees Worked With
Full department
September 24, 2021
Service was a joke, waste of time, waste of gas, and no effort on there part on getting the problem resolved on a timely manner. Buyer beware on sales, especially the SERVICE PART!!! Check you’re vehicles, effort on there part on getting the problem resolved on a timely manner. Buyer beware on sales, especially the SERVICE PART!!! Check you’re vehicles, and make sure it’s being serviced and parts are being changed. This dealership is a rip off, the managers are clueless. Take you’re money and who cares after…they get you’re money. very disappointed in this dealership More
by Rick14
Employees Worked With
James Gruman , Annette Viti
August 08, 2021
Service department starting with manager do not understand customer service. Brought car in 3 times in 2 month span for the same reason and received 3 different diagnoses. Ended up with new battery understand customer service. Brought car in 3 times in 2 month span for the same reason and received 3 different diagnoses. Ended up with new battery over $200, new key fob $400 and no working radio. Spent way more than necessary to resolve the issue. TERRIBLE communication from manager to workers to customer. Requested a part that was removed to be left in the car, but it was not returned to us. Phone calls were never returned either throughout the whole process. Whenever we were able to make contact, multiple staff ranged from unfriendly to borderline rude. Will do whatever is necessary to avoid coming here for service in the future. More
by cn10
Employees Worked With
Jim and service staff
