Patrick Hyundai

Scam "VIP" oil change program. I tried to use my $11.95 lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this lifetime VIP oil change coupon and they wouldn't let me. They said there is a limit. This is the second car I've purchased from these people and this has NEVER been enforced or explained. Used to be a good dealer, now it's kind of scammy. I hope the extra $25 of service revenue was worth losing a customer. More

Worst Experience Ever!!!!!!!!!!! I would give no stars if I could. This was my worst car buying experience in 48 years. I have been negotiating online over the last two days to buy I would give no stars if I could. This was my worst car buying experience in 48 years. I have been negotiating online over the last two days to buy a Genesis. This morning we agreed on a price and they invited me out to test drive. I told them it would take me about 75 min to get to the dealer. Upon arrival, they said they couldn't find the keys. Then came over and told me the sold the car the day before me. I talked with them before I left and they said they would have the car ready for me. Turns out they were trying to sell me a car they didn't have. Next, they tried to sell me a car that was $1,900 more than the one I was there to buy. I looked Inat the car and it was dirty on the inside dash and doors and had a rubber window seal hanging from the back window. The Car was $26,900 and this is how they prep it for sale? In the end, I offered them $400 less than they wanted and they wouldn't come down. I shared my bewilderment as to how they would not come down one dollar when I had driven quite some time to buy a Genesis. Ultimately, they said sorry, it's full price or no deal. No Deal it is! I will never go to Patrick Hyundai again. More

Do NOT buy here. Buying a vehicle is a huge commitment and let's not get into the debt you get yourself into. You would hope that the customer service would balance ou Buying a vehicle is a huge commitment and let's not get into the debt you get yourself into. You would hope that the customer service would balance out the stress but this dealership made buying a vehicle such a burden. They have horrible customer service. They only care about the sale and after that you're on your own. It is almost impossible to get a hold of the finance department. I have called and called and I just don't get anyone to call me back. I have been waiting on a refund of a large dollar amount and I can't even speak to anyone about it. Do yourself a favor and go to a different dealership!!! More

Got yelled at by Scott June (New Car Manager/Sales) Got yelled at and insuted by "New Car Manager/Sales" Scott June. So to say it was a bad experience would be an understatement, he not only insulted us Got yelled at and insuted by "New Car Manager/Sales" Scott June. So to say it was a bad experience would be an understatement, he not only insulted us in the showroom but even chased us down when we left to sit in our car to come and insult and yell at us again. I have a lease with Patrick Hyundai which I got in 2017, its a 2017 Sante Fe Sport. I told my friend about it and he liked the deal that I have and was interested in the same deal, so I took him to Patrick Hyundai even though many people have told me that Patrick Hyundai is the worst place of all. We walk in and sales reps are walking by and no one asked if we are looking for a car even though there were sales reps walking on the floor and talking to each other, no big deal. Then we go up to the counter and say we are looking for a lease so can someone help us. They bring the sales rep, we ask for the car which is listed as a new car, only to find that the car we wanted to test drive might have 5K miles on it if we want to lease it, he brings a similar car out, we test drive it and now comes the time to talk numbers. My 2017 Santa fe was about the same price as the car we test drove. When the sales rep came back with a number which was about $220 higher than what I am paying monthly, we asked to give us the same deal we have on my 2017. He went back and now comes SCOTT JUNE. He walks in, does not introduce himself, no nothing, and says the following "MATH DOES NOT CHANGE" not sure what that means. He told us that for every $1000 on the price there is about $30 on the lease, we politely say, its ok if you dont have this deal its ok. SCOTT does not like what we said, so as he is walking he now starts implying that we are lying about the deal that we have. And now he goes to his friends infront of us and is insulting us by practically calling us liars that we pay this much on our 2017 Santa fe. When I tell him that he is being rude he keeps on repeating "MATH DOES NOT CHANGE" "MATH DOES NOT CHANGE". I told him he does not have to be rude, instead he can just say that the deal is no longer available. BUT NO how could he, He then challenges me by asking my information so he can pull up my record and prove how I am lying. So I give him my info and he pulls it up, and guess what he is wrong, the deal we were asking is the deal we have right now. So now SCOTT decides to give us some random numbers which have nothing to do with the monthly payment. Now that we have proven him to be wrong, we decide to leave because now we are getting angry, as we sit in our car to leave, SCOTT decides to come out knock on our window and say "your address has changed too, MATH DOES NOT CHANGE" so as per SCOTT who is apparently in Sales thinks that $220 increase in the lease is because the address has changed, when we know that the increase is about $30. Needless to Say Scott June is in the wrong business, and Patrick Hyundai is the worst place to shop for cars. If they have this attitude when you are trying to lease from them, imagine how they would treat you when you have their car. Also I have previously wrote my experiences with oil changes and service with Patrick Hyundai and it has always been bad. So after my lease ends, I am never going back to Patrick Hyundai. More

amazing experiance Great experience throughout the whole entire purchase! The sales team was amazing and the service department has been delightful to work with . They h Great experience throughout the whole entire purchase! The sales team was amazing and the service department has been delightful to work with . They have brand new cars for service loaners, no one else in town is offering that! More

Pleasant Experience We had a pleasant experience purchasing a used car from Patrick Hyundai. The Salesman was very professional and personable. The finance team worked wi We had a pleasant experience purchasing a used car from Patrick Hyundai. The Salesman was very professional and personable. The finance team worked with us to come to the monthly payment we were comfortable with. Would definitely recommend. More

Very helpful and friendly It was nice to have deal with Lana. So quick and professional. My experience at Patrick Hyundai Shcaumburg was excellent. My family is very happy with It was nice to have deal with Lana. So quick and professional. My experience at Patrick Hyundai Shcaumburg was excellent. My family is very happy with our car Hyundai Tucson. More

Amazing Worked with Dave Polcik and from the start he was a pleasure to work with. He was very kind, patience and informative. Everything was very straight fo Worked with Dave Polcik and from the start he was a pleasure to work with. He was very kind, patience and informative. Everything was very straight forward and I can honestly recommend buying from the dealership. I also worked with the used car manager Tommy who was also very helpful. I had an awesome experience! Ask for Dave Polcik when your looking for a car!!!! More

Maintenance and oil change for 2 cars My husband and I brought both of are cars in without an appointment and Gus was so helpful and polite about taking care of us that very day. Gus expla My husband and I brought both of are cars in without an appointment and Gus was so helpful and polite about taking care of us that very day. Gus explained the maintenance needed along with oil changes and everything was taken care of in a very timely matter. Gus also kept us informed of the progress while we were waiting. We have purchased 3 cars from Patrick Hyundai/Schaumburg and our experience with sales (Manny) and service has been exceptional. Thanks for always taking time to talk or be of service. More

Very pleased with my experience! Came to Patrick Hyundai without a mindset of purchasing a car, just browsing and I ended up leaving with my dream car thanks to Maz! Got there and Came to Patrick Hyundai without a mindset of purchasing a car, just browsing and I ended up leaving with my dream car thanks to Maz! Got there and immediately was taken care of, test drove a few different cars with just myself and my dad, got pricing info all in less than 45 min. Still wanting to browse, we went to Honda to test drive a Fit i was curious about and when I did the dealer came with us for the drive which was really uncomfortable. Ended up going back to Hyundai and was introduced to the Elantra Value addition which had almost everything I could possibly ask for and was only just a couple hundred more! They had a TON of different colors, models and cars, new used and certified. Everything i could of ever asked for in a car was so easy to find here My experience being that it was my first car purchase ever, I felt comfortable, it was easy, quick, got an awesome price and a ton of discounts. I highly recommend Patrick Hyundai in Schaumburg!!! More