Patrick Hyundai

From the first time I visited the Patrick Hyundai car dealership, my experiences have all been positive. To be clear, the purchase of my new vehicle and the standard maintenance visits have been excelle dealership, my experiences have all been positive. To be clear, the purchase of my new vehicle and the standard maintenance visits have been excellent experiences in every aspect and as a result, I am now a loyal Patrick Hyundai customer. More

I was in the market for a good used 2010 or 2011 Hyundai Santa Fe and did a lot of internet research on the market for pricing and dealer reputation. My local dealer in the Rockford area had limited stock s Santa Fe and did a lot of internet research on the market for pricing and dealer reputation. My local dealer in the Rockford area had limited stock so I started to look elsewhere. I was coming down Route 90 so I checked out Elgin Hyundai and found the same problem – no stock. It looked like an 80 mile trip to Chicago was in order. Patrick Hyundai’s internet site showed several units in stock and the prices on the internet were better than what I could find locally. I arrived the Friday after Christmas on a cold and dreary day around 3:00 PM and was fairly quickly met in the lot by Dave Valente. Dave was very professional and low key. Not pushy and not the stereotypical ‘used car salesman.’ I asked for the keys to a couple of them and he went inside and promptly came back with them. I started them up, looked them over and made a preliminary choice. By this time, both of us were soaked and cold from the misty rain hanging over the area and a trip to the office to discuss the deal was next. I’m 59 years old and manage the purchasing of over $50 million of goods for my company annually. I didn’t want the juvenile ‘you’re killing me’, or ‘let me talk to my manager’ treatment. I just wanted the best price and to get out of there. Dave had already sized up the situation and sensed that I knew the market and we had a good frank discussion on what buying a good certified pre-owned (CPO) vehicle would get for me. He knocked off a couple of hundred on a price that had already beat KBB and Edmunds so I was satisfied. But the buyer in me couldn’t resist squeezing a little more. I told him that I would be back the next day to seal the deal but I needed a little better number on the price. I asked him to call me that night with his best and final offer and I would be back the next day. Dave called back with another hundred discount and I scheduled a trip in on Saturday. Since Dave wasn’t working Saturday he asked me to ask for his partner Alex Baszaral. First impression of Patrick – excellent, no nonsense and professional. Came back in on Saturday around 2:00 PM and asked for Alex. He promptly greeted me and was fully familiar with the negotiated deal with Dave. Good sign. I didn’t have to start from square one. Second impression of Patrick – excellent, the guys had communicated and I could continue the process. Since I hadn’t even driven the unit, Alex gave me the keys and I took it out for a few miles on a test drive. Everything satisfactory. The car was missing a second key and only had one key fob. Alex assured me that he would scrounge up a key fob for me and have a second key made and drop them both in the mail. In less than two hours total elapsed time I was in my 2011 Santa Fe driving home. Ten minutes out of the dealership the tire pressure monitoring system (TPMS) light came on. I continued my drive home and checked the tire pressures. All were good. I called Alex on Monday and told him of the issue and explained that I could only come in on Saturday. No problem. “Bring it in sometime before 4:00 PM service closing” and he would take care of everything. I arrived around 2:30 PM and Alex was busy with a customer. I went back to the sales desk and explained the situation and again no problem. “Bring it around to the service entrance and we’ll get going on it.” The Service Director Randy Greene greeted me and assured me that all would be taken care of. The two young guys in service that I talked to were also professional and friendly and I felt comfortable with the whole process. It turned out that a sensor had failed. They replaced the sensor and I was back in business. During this process Randy and I discussed the whole TPMS system and walked out together to the shop to discuss with the guys what they had found. And as everyone has noted in other posts, they washed the car when done. The upshot - my purchase at Patrick was painless, professional and a good deal. I will seriously consider bringing my Santa Fe the extra 80 miles for service (Saturday) if and when it is required. Dave Valente and Alex Baszaral were both professional sales people. Randy Greene was tops in service. As an aside and as a purchasing professional remember that the deal goes both ways. Professionalism and respect by both parties will usually yield the best results. Overall, I rate my experience with Patrick Hyundai as excellent. Time will tell……. More

Internent sales associate Dave Zaprev called me to see how new car purchase went and I said fine I asked him if I could get some touch paint which there website says you can get for free when you buy a how new car purchase went and I said fine I asked him if I could get some touch paint which there website says you can get for free when you buy a car I forgot to ask when I was buying my car he said no problem say he would get it to me when it came in he then called me on a monday Dec 12 and said it was in but they cannot send it in the mail so he was going to have a sales associate to bring it to me that lived in the rockford area on Thursday Dec 15 no paint left in between my front door and storm door on Thursday Dec 15 not even a call. So I get a call on Saturday Dec 17 saying I had to drive back into chicago to sign some paperwork for my loan that hyundai said was done wrong.So when I drove into chicago from rockford il area to sign my paperwork so when I was finished with that I asked for dave zaprev and nobody knew where he was so my salesman mark went and looked and they did not have it in stock back in parts and I was told it was in. So I asked for dave zaprev still no Dave. So I am getting a little mad finally a person up at the front desk says what are you looking for and I said dave zaprev and he said here take this paint. So mike momon brings it to me and says it is for a another customer and I said no I want to talk to dave zaprev. So then he tells me to leave because i was disturbing the showroom floor and I said are kidding me. Finally one of the managers Joe Addante comes up and says follow me he was the one with the smarta-- comment about the paint here it is take this. So I go back to someroom and he starts talking to me and says that he is sorry and pretty much says that he was wrong on how his salesman and treated me up front. He gives me free tank of gas and washs my car finally dave zaprev comes back there and talks to me and he was one of the guys up front but would not say anything to me I had never seen his face just talked to him on the phone . He says what are you getting so mad about the paint for and that he was not even my salesman and it only cost ten dollars. I said you where up at that desk at differnt times when I was trying to get my paint and would not say anything. This dealership is ran very badly stay away from them. Also when I was buying my new car on nov 29 I overheard Sales associate mike momon talking to another sales associate he was talking about females and things you should not talk about on the showroom. More

Made appointment to fix remote-start installed by dealer and oil change.Completed oil change.Told my car came without electric trunk release.I pointed out it worked fine with remote that came with car.Servi and oil change.Completed oil change.Told my car came without electric trunk release.I pointed out it worked fine with remote that came with car.Service manager then told me remote-start was installed by another outside source and I would have to schedule another appointment and leave car overnight.Salesman I bought car from told me dealer had to install remote or I would lose warranty. xx! More

I have to say that the service I receive at the dealership is outstanding. Every time I need anything serviced, I just bring the car in, and it's not a problem, I get immediate curteous service wit dealership is outstanding. Every time I need anything serviced, I just bring the car in, and it's not a problem, I get immediate curteous service with no hassle. Everyone goes beyond the call of duty, which is very nice. I appreciate the fact that my car is always returned to me clean. You run a tight ship. Thank You John Myrda More

My Hyundai Elantra 2002 was towed into Patrick Hyundai from a service station near my home on Tuesday, Nov. 22nd right before Thanksgiving. I was turning at the corner where the service station is locate from a service station near my home on Tuesday, Nov. 22nd right before Thanksgiving. I was turning at the corner where the service station is located just as the steering on the Elantra gave out. The service station recommended calling Hyundai since the faulty control arm that caused the steering problem had been recalled. I called Patrick Hyundai's service department and spoke to Dan, who offered to inspect my car. Not only did Dan call me when my car was towed in, but he also kept me informed as to repair progress and said they would try to fix the car before Thanksgiving! My car was ready on Wednesday, just as he promised! More

I came in for and oil change without an appointment and was taken care of in a very timely manner,staff very friendly,very helpful and the waiting room was very clean and comfortable and the coffee was go was taken care of in a very timely manner,staff very friendly,very helpful and the waiting room was very clean and comfortable and the coffee was good. Thank you for a great experience. John S. More

Upon arriving, my husband and I entered the area in service that, I guess, is the “office”. As both people in this area where already helping someone else, we stood to the side. When someone became fr service that, I guess, is the “office”. As both people in this area where already helping someone else, we stood to the side. When someone became free, he took our information about why we were there and made sure I knew how much this service would cost. I was having a remote start installed along with an oil change. I asked the gentleman if installing this feature would interfere with my warranty in any way. He told me it would not. I asked him to put that in writing and he said he would once the job was done. My husband asked if the work was being done at Patrick Hyundai, he answered no, it would be sent out. We were then told to go to the waiting room and someone would be with us shortly. No one directed us to where the waiting room was located. This was our first visit to the service area of Patrick Hyundai. We found a door labeled restrooms and gave that one a try. Upon opening the door, we could see the “showroom” area of the business in front of us. A vending machine to the left and an unattended desk to the right. My husband was hungry and headed to the vending machine. I found the ladies room. When I exited the ladies room, I found my husband down the hall to the right and guess what – there was a waiting room there. We waited a few minutes then Gus came in to tell us that it would take all day to install the remote start and asked us to follow him so we could get a loaner car, and were told that we would be called when my car was done. We followed Gus back to the service area where I was asked to sign something in order for us to have a car to use while mine was being worked on. He took my license and my credit card, had me sign the paper and was told someone was bringing a Santa Fe up for us to use. I signed, retrieved my license & credit card, a copy of what I signed and was then handed keys and was told to return the vehicle with a quarter tank of gas (when given to us, the Santa Fe had less than a quarter tank – I needed to get gas in order to make it home – but it was returned with a quarter tank). Gus confirmed my phone number and my husband and I walked outside. There was a running Santa Fe right outside the door – no one in the area. My husband went back in to confirm that the running Santa Fe was indeed the vehicle we were to use. This was 11:00 that morning. At 4:00 that afternoon we still had not received a call that the car was ready and I knew that we had another hour drive ahead of us so I called to ask if the dealership thought it would be a good idea for us to start to head their way since it was an hour drive. I was put on hold so the person answering could find out the status of my vehicle, then someone else came back on the line and told me he had just finished with my car and said that I should come into the service area so he could show me how to use the remote start. He also told me that someone would be calling me to ask about my service. He told me that it was very important that I take the time to answer the questions as this was helpful information to the dealership. I told him OK on both points. Upon returning to the dealership, I did as instructed and entered into the service area. I was greeted by the service manger (information I found out later). I told him I was there to pick up my car and he asked if I had taken care of the paperwork. I told him no, I was instructed to come into the service area first. He said no, you need to take care of the paperwork. Go in and take care of that. So, I did. There were two ladies in the area. One behind the desk and one to the side talking to a guy about whether or not he talked to his mom. The girl behind the desk took my name, grabbed some paperwork from behind her and set a sheet of paper on the desk and said 399. I started to fill out my check in order to pay and she said sign here and pointed. I asked what I was signing and she said 399. I started to read what I was signing and saw that it was an itemized list of what was installed on my car. I signed it. While I was signing and filling out my check, my husband was speaking with the person who was going to show me how to use the remote start. My husband told him that I had asked the man that morning about the warranty and if I could have it in writing that my warranty would indeed not be affected. He told us both that the sheet of paper I just signed was proof enough but if I wanted it in writing he would be happy to add that on, which he did and he signed it. At some point during this, the girl stamped this sheet paid. I was holding on to that sheet of paper after he added the disclaimer onto it. The girl who had said "sign" asked for the paper back. I told her I wanted to keep it, she said you can’t. So, I asked if I could have a copy and she said no, then looked at the other girl who was there. That girl grabbed the paper out of my hand and handed me another sheet. It was similar to the one that I signed but not as detailed – it also no longer had a disclaimer on it. I asked her why I could not have a copy of a piece of paper that I signed and she picked up the phone and called the manager telling him I keep insisting that I have a copy of the paper (a bit extreme at this point since I only asked twice, once when she asked for it back and once when I asked why). When she hung up with him she told me that he was too busy to come out but I was not allowed to view the sheet I signed. And I said, well, I signed it, I would like a copy of what I signed. She then looked at the guy who was still waiting to show me how to use the remote and said something I did not hear. The next thing I know, the manger magically became available and walked in and said What? (mind you, I never asked to speak with the manager) I said I would like a copy of the piece of paper I signed. He said you can’t have a copy. I asked why, my signature is on it and I would like a record of what I signed. He said I need you to sign that you picked up your car. I said fine, I signed it, now I would like a copy of what it was that I signed. He said no, this is the accounting copy. (Yeah and what does that mean to me? If I told you that you cannot have the blue sheet because that’s the spec copy would that mean anything to you?) He said it had dollar amounts on it that I’m not supposed to see. (then why have your customers sign a sheet of paper that they are not supposed to see?) If this is an internal document only, I should have never seen it, let alone been asked to sign it, so I told him I was more interested in the part numbers listed and the disclaimer that was written on it than the dollar amounts (I’m no fool – I know Patrick Hyundai made a profit off of me), so I told him to blacken out the dollar amounts. Well, he is no longer listening to me. He seems to be so infuriated over a simple, very reasonable request that he is having a very difficult time keeping his anger in (EXTREMELY UNPROFESSIONAL) because now he is shoving the paper in my face telling me that this is the accounting copy as if I am 6 and I don’t understand grown up words. He then scratched out my signature. I did not say this to anyone but Patrick Hyundai must be aware that, as a business, if you ask a customer to sign something, you are then obligated to provide that same customer with a copy of what they signed. My husband intervened and asked him to at least add the disclaimer to the other receipt I was given. He did comply with that request and after I was shown how to work the remote, we left at 5:40 PM. The next morning, when getting into my car I saw what can only be cigarette ashes in the area of the door where you grab on and close the door. I DO NOT smoke in my car. Cigarette ashes were also found on my backseat and on the floor behind the driver’s seat. There was also something that looked like a burned popcorn kernel in the pocket of the driver’s side door. Plus spilled milk or spilled milkshake on the passenger side and grease marks on the driver's side door along with some sort of black mark along the dash. P.S. What happened to lifetime free car washes that my salesperson told me about? More

Been dealing with Patrick Hyuandai since 2003, not one single problem with the service department. 2003 Santa Fe (wife's), 2004 Sonata traded in for 2011 Sonata. Gus is the best Service Mgr I've ever delt single problem with the service department. 2003 Santa Fe (wife's), 2004 Sonata traded in for 2011 Sonata. Gus is the best Service Mgr I've ever delt with. More

We went in for some body work on our Hyundai Santa Fe. Someone had sideswiped my wife's car in a hit and run. There were no dents, but the silver paint was replaced with red scratches. The scratches were Someone had sideswiped my wife's car in a hit and run. There were no dents, but the silver paint was replaced with red scratches. The scratches were repaired and the new paint matched perfectly--you could not tell any work had ever been done, which is the highest compliment. More