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Patrick Hyundai

Schaumburg, IL

3.0
832 Reviews

1020 E Golf Rd

Schaumburg, IL

60173

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Showing 832 reviews

November 09, 2011

Great service! But I would expected my car washed because I had to spent almost $800. Stuff was very friendly and they know what they do. Thanks! More

by ray77nikola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know
Nov 09, 2011 -

Patrick Hyundai responded

Thanks for the review! We appreciate the positive comments and will take care of a car wash for you next time you stop in for service! customerservice@patrickcars.com

November 08, 2011

Do not go here. Promises of delivery dates are never kept. They have no idea when cars will be coming in. Salesmen act like "used car" salesmen. Very unprofessional. A very rinky dink operation. More

by lgaudio
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ernie
Nov 08, 2011 -

Patrick Hyundai responded

Hello, this is The Patrick Dealer Group corporate office, we are very disappointed to hear that you had a negative experience at one of our dealerships. We are very sorry that we were unable to keep a scheduled delivery time, but due to the overwhelming demand of new Hyundai vehicles some times delays may occur. We would like to discuss this situation with you please email us your contact information to customerservice@patrickcars.com and someone will follow up with you shortly.

October 29, 2011

Jack was great. He explained every part of the car to me as well as shown me how to use all the tools before I left the dealership. I felt very comfortable with him and trust him to helped me get the best d More

by jademoy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Kim
Oct 31, 2011 -

Patrick Hyundai responded

Thanks for the review! We appreciate your business and look forward to working with you and your new vehicle for years to come! customerservice@patrickcars.com

October 25, 2011

My most recent visit for service was handled by Matt - He was extremely attentive and listened to every concern I had and did address each one, The young man in the courtesy car was very helpful (I walk with More

by pclady2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 26, 2011 -

Patrick Hyundai responded

Thanks for the review! We are so happy to have been able to give you the great experience you had with our service department! customerservice@patrickcars.com

October 12, 2011

They responded quickly;were courteous and professional; over phone were not sure what problem was; brought car in ; discussed problem with engineering; replaced fuel box; problem fixed. Thank you Randy and More

by Francis Cook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Greene, Bob Ingo
Oct 13, 2011 -

Patrick Hyundai responded

Thanks for the review Francis! Very happy to hear that we were able to fix your issue and get you back on the road in your Hyundai! customerservice@patrickcars.com

October 08, 2011

We had been in the market for a new car for awhile and nothing at the other dealers interested us and in some cases when we told the sales staff that we were browsing they dissappeared. In some cases we h More

by gsnowman11022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Schweinert Jesse Laheta
Oct 10, 2011 -

Patrick Hyundai responded

Thanks for the review! We appreciate your patience in waiting for your vehicle, and are glad to hear that you got the Elantra that you wanted. customerservice@patrickcars.com

October 05, 2011

Went in to look at/possibly buy a new vehicle. Met Bil F. and we talked about my intentions. He showed me vehicles I was interested in and let me test drive a model. Then we sat and talked and I told hi More

by mscheyw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Faklaris
Oct 10, 2011 -

Patrick Hyundai responded

Thanks for the review Cheyenne! It is great to hear that you had such a great experience! We look forward to working with you for years to come! customerservice@patrickcars.com

October 01, 2011

Attempted to locate a problem when there was no information from the computer scanner. At the request of Gus, I allowed Dominic to take the vehicle home to see if the problem would occur while h More

by ronvdb911
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus & Dominic
Oct 03, 2011 -

Patrick Hyundai responded

Thanks for the review! We hope everything is working properly for your vehicle and look forward to working with you again in the future! customerservice@patrickcars.com

September 24, 2011

Mr. Jack Kim is the friendliest and most enthusiastic sales associate I have ever encountered. He was very Knowledgeable about the car. I would not hesitate to send my friends to him as clients in the f More

by genarousa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Kim
Sep 26, 2011 -

Patrick Hyundai responded

Thanks for the review! Jack is very happy to know how much you enjoyed his service! Let us know if there is anything else that we can do for you in the future! customerservice@patrickcars.com

September 22, 2011

This dealerdhip is HORRIBLE!! Went in to buy a car I had already chosen online, waited 4 hours before anyone helped. Had to come back two other times before the car was "mine". They even went as far as to s More

by fustrated12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Perez (GM), Jose (sales), Joe (used sales manager)
Sep 23, 2011 -

Patrick Hyundai responded

Thank you for allowing us the opportunity to better our business practices and sales staff. Our reputation is very important to us here at Patrick Hyundai and we will do everything in our power to make sure that this is set right. We would like to apologize for any inconvenience this experience has caused you and will contact you shortly to come to a satisfactory solution.

Sep 23, 2011 -

fustrated12 responded

I spoke with Joe(used sales manager)this afternoon after I went in yesterday afternoon & he agreed to refund the battery that went out on this car. He was obviously not too happy about my posting but I feel that this should not happen to anyone especially when in sales your first priority is your customers then to maybe make a buck off the deal. I will repost later this evening if they stayed with their word or are continuing the fustration.

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