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Patrick Mazda Volvo - Service Center

4.0

10 Lifetime Service Reviews

70 Gold Star Blvd, Worcester, Massachusetts 01606

10 Reviews of Patrick Mazda Volvo - Service Center

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June 26, 2018

"Professional"

- Violet7489

If you are buying new or used vehicles they have great stock. I have three cars serviced there and I have no complaints, very professional.

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Recommend Dealer
Yes
Employees Worked With
Stephen Ferguson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lowell Fiengold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Fred Kosiewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Henry "K" Kozielewicz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Anderson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Duggan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Patrick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aaron Tringuk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 06, 2017

"Excellent service!"

- Suehead

The entire staff at Patrick Volvo was responsive & courteous, very customer focused, car retuned sparkling and running beautifully. I had a courtesy loaner for the day, beautiful new Volvo, let me get a sense of new car before I’m ready. Great overall experience!

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Recommend Dealer
Yes
Employees Worked With
Paul Naylor, Kerry Van Deusen
September 12, 2017

"Car was shaking when braking"

- JenniG

I called last week to make an appointment and they got me in right away with an appointment that worked for me. The gave me a loaner vehicle so I would not be stuck there or have to wait and I was able to work for the duration of the service. The vehicle was done quickly and they called before they began the work to get my approval. I am very satisfied.

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Recommend Dealer
Yes
Employees Worked With
Dan Obara
August 23, 2017

"Service "

- Shawrav4

So shocking you sales man, Dan was so rude and in a hurry to not to listen to my complains on my volvo ...so have decided to switch to volvo of south borough where customers are treated lik family and also where sales rep patiently listen to customers ...

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Recommend Dealer
No
Employees Worked With
Dan
August 21, 2016

"Never buy a vehicle as long as Paul Naylor is employed there"

- Fir G.M. Mr. Paul Naylor

Addressing a service problem to General Manager Mr. Paul Naylor is an absolute nightmare. I will never buy a Volvo or Service My cars at Gallo for as long as Mr. Paul Naylor is employed there.

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Recommend Dealer
No
Employees Worked With
Paul Naylor
July 27, 2016

"Customer service leaves a lot to be desired "

- Virginia Visitor

From Virginia and having problems with my vehicle. Service could have cared less in helping us despite the vehicle having had historical electrical problems since purchase. Brought the car to their competitor. Would never recommend this dealership if you need assistance.

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Recommend Dealer
No
Employees Worked With
John
October 10, 2013

"After installing a new settings application to my iPhone..."

- lynnritchie

After installing a new settings application to my iPhone I was no longer bluetooth 'connected' to my Mazda. Roger came right out to the car and reestablished the connecton for me in a most pleasant and courteous fashion.

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
August 11, 2013

"Roger Hanks changed my mind about dealership service for..."

- 2003Tribute

Roger Hanks changed my mind about dealership service for my car. Not only did I ever think a dealership would meet my needs... much less expect one could EVER exceed my hopes... and then add in my total amazement that I would pursue an internet website just to try to get the word out there that there is this EXCEPTIONAL service professional, working with WONDERFUL master mechanics at a car dealership with care and integrity (GALLO MAZDA in Worceser, MA)... but here I am. Because there he is / they are. I brought my 2003 Mazda Tribute in to see if I could wring out one more repair beyond what other mechanics had tried to do for me to keep this loved and attempted to be cared for car going. Not only did he find the primary issue but he step by step explained each and every area of review and the findings and supported me in weighing out the pros / cons of the investment. By the end of it, I asked myself the key question: knowing this car and what was done and now what could be done to repair (and fix erroneous repairs from others) would I be willing to *buy* this car for this quote? It was pointing toward the "probably" but the moment of certainty was the sense that I could actually believe this man - and so I did - and my hopes and dreams were, indeed, exceeded. I left with a car that was in better shape than when I bought it used elsewhere 5 years ago at 5 times the price! It hummed. I grinned. And I offer my PROFOUND gratitude (and commitment to ongoing trust and use of this dealership) going forward. Roger, you rock!

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Recommend Dealer
Yes
Employees Worked With
Roger Hanks
February 17, 2012

"Brought my Volvo in for service. I got an estimate for a..."

- Riley Russell

Brought my Volvo in for service. I got an estimate for a repair. Decided to get a second opinion. Another shop did the repair for $425 less. The other shop pointed out that Gallo had broken parts in my door when they tore it apart. Gallo charged me $105 to repair a warning light they turned on. Stay away from these crooks! The service writer (Mark Alisch) was rude, arrogant and threatening.

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Recommend Dealer
No
Employees Worked With
Mark Alisch
January 24, 2008

"Very expensive for 45,000 mile check up- Over $385.00 to..."

- grottman

Very expensive for 45,000 mile check up- Over $385.00 to change oil and few filters and check fluids. Way too expensive- felt like I got robbed. Makes one not want to do checkups but silly volvos flash messages at you till you get it turned off and only the Dealer can tuyrn the messages off. This is a used Volvo so therefore if they think I have money because I own a Volvo they are sorely mistaken.

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Recommend Dealer
No
Employees Worked With
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