Roger Hanks changed my mind about dealership service for my car. Not only did I ever think a dealership would meet my needs... much less expect one could EVER exceed my hopes... and then add in my total amazement that I would pursue an internet website just to try to get the word out there that there is this EXCEPTIONAL service professional, working with WONDERFUL master mechanics at a car dealership with care and integrity (GALLO MAZDA in Worceser, MA)... but here I am. Because there he is / they are. I brought my 2003 Mazda Tribute in to see if I could wring out one more repair beyond what other mechanics had tried to do for me to keep this loved and attempted to be cared for car going. Not only did he find the primary issue but he step by step explained each and every area of review and the findings and supported me in weighing out the pros / cons of the investment. By the end of it, I asked myself the key question: knowing this car and what was done and now what could be done to repair (and fix erroneous repairs from others) would I be willing to *buy* this car for this quote? It was pointing toward the "probably" but the moment of certainty was the sense that I could actually believe this man - and so I did - and my hopes and dreams were, indeed, exceeded. I left with a car that was in better shape than when I bought it used elsewhere 5 years ago at 5 times the price! It hummed. I grinned. And I offer my PROFOUND gratitude (and commitment to ongoing trust and use of this dealership) going forward. Roger, you rock!