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Patrick Mazda - Service Center

Auburn, MA

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263 Reviews

263 Reviews of Patrick Mazda - Service Center

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January 22, 2021

Very easy as usual. As this was the last free service as part of the purchase of my '19 CX-5 GTR at Patrick I'm not sure I'll continue to have my car serviced here as it is a 30 minute drive for me. But, i More

by JFIDZAL2
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Jan 25, 2021 -

Patrick Mazda responded

Thank you very much for your business with our service department! We truly appreciate you making the drive out to see us, and hope you've been loving your CX-5 so far. We'll be moving to a new location in Auburn (on route 20) within the next month or so! We highly encourage you to visit this brand new building, custom-made for the clients of Patrick Mazda. It's quite a beautiful location and we look forward to seeing you there for service! Thank you again for choosing Patrick Mazda!

January 22, 2021

Keith is amazing. He went above & beyond to help me. I also noticed that he was offering incredible service to other customers as I waited for my car to be fixed. Francis More

by Francis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson
Jan 25, 2021 -

Patrick Mazda responded

Hello, Francis! Thank you very much for taking the time to leave a review for Keith. We appreciate your feedback and your business! Have a great week and thank you for choosing Patrick Mazda.

January 22, 2021

Amazing service department. Technician walkthrough video was great. The complimentary valet pickup and drop off is a game changer. They are by far the best Mazda service department in the area. More

by CDLUPI08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson
January 20, 2021

Fast service and very friendly. Took me in right away...I know that I need further service on my car it will be in good hands... More

by soup126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, John Smith , Joel Marrast
Jan 21, 2021 -

Patrick Mazda responded

Thank you so much for your business with our service department! We truly appreciate your feedback and kind words. Happy driving!

January 19, 2021

The service department is always great. Joel the service advisor does an excellent job. The video of my car I receive makes me feel confident in the job they are doing. Always a pleasant experience. I highl More

by jecandmjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Marrast
Jan 20, 2021 -

Patrick Mazda responded

Hi there! We're thrilled to hear about your experience with our service department and truly appreciate your business. Please feel free to reach out if you develop any questions!

January 19, 2021

Fred, Dave & Arron fought hard for my business and they earned it! Top notch experience. Can't wait until they open the new facility in Auburn More

by admiralkenneth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Chito, Fred Kosiewski, Aaron Tringuk, David Patrick
Jan 20, 2021 -

Patrick Mazda responded

Hello! Thank you so much for taking the time to leave a review for our team. We appreciate your business and can't wait to see you over at our new location!

January 18, 2021

Very clean and neat location. I was taken right away. All social distancing precautions were in place. I received a video of the service being conducted as well as a follow-up phone call on recommendat More

by KOZLOWSKI_MICHAEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, John Smith , Joel Marrast
Jan 19, 2021 -

Patrick Mazda responded

Hello, Michael! Thank you very much for visiting our service department and for taking the time to leave a review. We truly appreciate your feedback and your business! Happy driving!

January 16, 2021

Always great service. I deleted my last review because Always great service. I deleted my last review because you asked for a 25 word minimum. I think that’s unnecessary and maybe why some survey respon More

by KELLIWRIGHT0
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Smith
Jan 19, 2021 -

Patrick Mazda responded

Hello Kelli! Thank you very much for taking the time to leave a review. We apologize for the 25-word minimum; your experience review does help future shoppers and customers get an idea for what their experience will look like! We appreciate your business and hope you enjoy the rest of your week.

January 15, 2021

They were helpful, communicated well, gave good pricing after doing a little research. It was easy to get an appointment. Overall, it was a good experience More

by CHAPLISC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, John Smith
Jan 19, 2021 -

Patrick Mazda responded

Hello! Thank you very much for visiting our service department, and for taking the time to leave a review. We appreciate your feedback!

January 15, 2021

I have been going to Volvo dealership and service for 22 years. We have had four car purchases. I scheduled my appointment and ended up waiting another hour. It was just an oil change and registration. Eve More

by elkasl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Anderson, John Smith , Joel Marrast
Jan 19, 2021 -

Patrick Mazda responded

Thank you for visiting our service department at Patrick Volvo Cars Worcester. We'd like to apologize for the wait and appreciate your patience as we work with limited staff due to COVID-19. Additionally, it is the job of our service advisors to recommend services that they see as necessary, or that will be necessary in the very near future. We understand your frustrations and apologize that your experience was not the 5 stars that we always strive for. Please feel free to let us know if you have any questions, and enjoy the rest of your week!

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