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Patrick Subaru
Shrewsbury, MA
2,578 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020.
We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,578 reviews
August 06, 2021
Went In for service and left with a contract for a new car.! Seamless and painless process. I have owned 7 Subarus and this was by far the easiest lease experience I have ever had. Thank you! car.! Seamless and painless process. I have owned 7 Subarus and this was by far the easiest lease experience I have ever had. Thank you! More
by kjohnsons56
Employees Worked With
Helpful August 02, 2021
I had a great 3rd experience at Patrick Subaru. Even with this strange market, they were able to walk me through the process accurately and timely. Their follow up was fantastic. I love my new Forester. this strange market, they were able to walk me through the process accurately and timely. Their follow up was fantastic. I love my new Forester. More
by psgrenierpt
Employees Worked With
John Watt, Heather Bernier, Jeff Moberg, Gabriel Borelli
August 02, 2021
Our experience with Patrick Suburu was overall fine. There was a mixup about paperwork that was a little bit concerning. But Laura was great, very responsive, very knowledgeable.I would go back to Patri There was a mixup about paperwork that was a little bit concerning. But Laura was great, very responsive, very knowledgeable.I would go back to Patrick Suburu if I ever wanted to buy another new vehicle. More
by kristabella66
July 29, 2021
So I had my first experience with the Patrick Subaru service center the other day (7/27). I was told the prior Thursday I could come in early on the morning I showed up, and they could diagnose the sque service center the other day (7/27). I was told the prior Thursday I could come in early on the morning I showed up, and they could diagnose the squealing I’ve been hearing coming from my car that I’ve only had since 6/16. I show up, felt as I was made out to be an inconvenience, that my showing up was taking from the vehicles who had an appointment scheduled. I understand this as I felt like an inconvenience already because I was showing up when they’re booked out (at this point) to August 2nd. The exchange I had with the service employee (feel awful for not remembering their name) was satisfactory DESPITE them saying they didn’t hear a single noise coming from my car. My apologies, but the second I drove off, and started to hear squealing by the time I hit Belmont Street, was just ridiculous. And it’s ridiculous that maybe in that particular time the squealing wasn’t present. I’m not crazy, I promise there is noise coming from this car, it ebs and flows, and in this case it was the moment where for once this car decided not to squeal while driving for the person who is suppose to diagnose the problem. All in all, decent people, but I was turned away, and now I’m going to go see the mechanic I had been going to for the entirety of my previous vehicle. If he hears anything, diagnoses a problem, I will be coming back with a report, and slight disappointment that nothing was spotted when I first came to Patrick Subaru service dep. These employees are human, and my experience in buying the car was a breeze, i am however disappointed that im already making my first round to the service dep only a month in. More
by Allisonwiater
Employees Worked With
Not sure
July 29, 2021
Mike goes above and beyond!! He was extremely kind and helpful, walked through every step of the process, ensured no question was left unanswered, and was certain that I walked away with a perfect car! Ne helpful, walked through every step of the process, ensured no question was left unanswered, and was certain that I walked away with a perfect car! Never had such a great car buying experience before! More
by S
July 28, 2021
Great experience buying our car this week. Mike was helpful and efficient as was Jeff in the finance department. The whole process was as speedy and painless as it could be. helpful and efficient as was Jeff in the finance department. The whole process was as speedy and painless as it could be. More
by melissa.murphy1
July 24, 2021
John Watt and David Marcoux made my buying experience a great one. Love when there is no stress. Also appreciate Gabe Borelli for helping with explaining all the phone pairing stuff. Always have a great ex great one. Love when there is no stress. Also appreciate Gabe Borelli for helping with explaining all the phone pairing stuff. Always have a great experience with the sales department of Patrick Subaru. More
by acarlson77
July 23, 2021
They were Extremely efficient and clean, I highly recommend Patrick Subaru in Shrewsbury. They helped with any of my questions or concerns, I received my awesome Crosstrek in 2 weeks of ordering. recommend Patrick Subaru in Shrewsbury. They helped with any of my questions or concerns, I received my awesome Crosstrek in 2 weeks of ordering. More
by dawnbriggs231
July 19, 2021
Service manager is confrontational and gives zero cares about customer service. Even when it’s his staff that is at fault. Never had a bad experience with his staff on front end, service reps are great, bu about customer service. Even when it’s his staff that is at fault. Never had a bad experience with his staff on front end, service reps are great, but people in the bay continually do poor job, and manager doesn’t own up and then wants to argue about it. More
by Erikdanielreed
Employees Worked With
Chris Cooper
July 19, 2021
We went back to Patrick Subaru because it is always great experience. Laura was fabulous!!! She was very approachable, very knowledgeable and completely dependable. Right car, right price all during the C experience. Laura was fabulous!!! She was very approachable, very knowledgeable and completely dependable. Right car, right price all during the COVID shortage. Dave was a great resource in weighing my options when closing the deal. No pressure , just helpful honest answers. Thank you!! More
by Ron R
