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Patrick Subaru

Shrewsbury, MA

4.7
2,578 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020. We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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247 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,578 reviews

August 06, 2021

Went In for service and left with a contract for a new car.! Seamless and painless process. I have owned 7 Subarus and this was by far the easiest lease experience I have ever had. Thank you! More

by kjohnsons56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Patrick Subaru responded

Wow! Thank you so much for your business and for your trust with this decision. We're happy to hear your experience went so smoothly and hope you're loving your Subaru so far! Take care and please feel free to reach out with any questions you may have.

August 02, 2021

I had a great 3rd experience at Patrick Subaru. Even with this strange market, they were able to walk me through the process accurately and timely. Their follow up was fantastic. I love my new Forester. More

by psgrenierpt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Watt, Heather Bernier, Jeff Moberg, Gabriel Borelli
Aug 05, 2021 -

Patrick Subaru responded

Thank you very much for your business and for your kind review! We're so glad to hear you're loving your new Forester and wish you many safe and happy miles on the road ahead! Have a great day and take care.

August 02, 2021

Our experience with Patrick Suburu was overall fine. There was a mixup about paperwork that was a little bit concerning. But Laura was great, very responsive, very knowledgeable.I would go back to Patri More

by kristabella66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tri Le
Aug 05, 2021 -

Patrick Subaru responded

Good morning Krista! Thank you very much for your business and for your kind review. We appreciate your patience and understanding with the paperwork and hope you're loving your Subaru so far! Have a great rest of your week.

July 29, 2021

So I had my first experience with the Patrick Subaru service center the other day (7/27). I was told the prior Thursday I could come in early on the morning I showed up, and they could diagnose the sque More

by Allisonwiater
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure
July 29, 2021

Mike goes above and beyond!! He was extremely kind and helpful, walked through every step of the process, ensured no question was left unanswered, and was certain that I walked away with a perfect car! Ne More

by S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Borelli
Aug 04, 2021 -

Patrick Subaru responded

Thank you so much for your kind review! We're thrilled to hear about your experience with Mike and our team. Please feel free to reach out with any questions you may have, and enjoy the rest of your week!

July 28, 2021

Great experience buying our car this week. Mike was helpful and efficient as was Jeff in the finance department. The whole process was as speedy and painless as it could be. More

by melissa.murphy1
Recommend Dealer
Yes
Employees Worked With
Michael Berkowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Moberg
Jul 29, 2021 -

Patrick Subaru responded

Hello, Melissa! Thank you very much for your business and for taking the time to leave such a kind review. We truly appreciate your feedback and hope you're loving your car so far! Please feel free to reach out with any questions you may have, and enjoy the rest of your week!

July 24, 2021

John Watt and David Marcoux made my buying experience a great one. Love when there is no stress. Also appreciate Gabe Borelli for helping with explaining all the phone pairing stuff. Always have a great ex More

by acarlson77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Watt, Gabriel Borelli
Jul 28, 2021 -

Patrick Subaru responded

Thank you very much for your business and for your kind review! We're truly thrilled to hear about your experience with John and our team. Wishing you many safe and happy miles on the road ahead; take care!

July 23, 2021

They were Extremely efficient and clean, I highly recommend Patrick Subaru in Shrewsbury. They helped with any of my questions or concerns, I received my awesome Crosstrek in 2 weeks of ordering. More

by dawnbriggs231
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Patrick Subaru responded

Hello, Dawn! We're absolutely thrilled to hear about your experience with our team and truly appreciate your kind review. Please feel free to reach out with any questions you may have, and have a great rest of your week!

July 19, 2021

Service manager is confrontational and gives zero cares about customer service. Even when it’s his staff that is at fault. Never had a bad experience with his staff on front end, service reps are great, bu More

by Erikdanielreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Cooper
July 19, 2021

We went back to Patrick Subaru because it is always great experience. Laura was fabulous!!! She was very approachable, very knowledgeable and completely dependable. Right car, right price all during the C More

by Ron R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Marcoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Patrick Subaru responded

Hello, Ron! We're thrilled to hear about your experience with Laura and hope you're loving your Subaru so far! Please feel free to reach out with any questions you may have. Wishing you many happy miles on the road ahead!

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