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Patrick Subaru

Shrewsbury, MA

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2,581 Reviews
Patrick Motors is your friendly Subaru dealer located in Shrewsbury, Massachusetts. We take great pride in serving the Worcester area and beyond. We have been family-owned and operated since we opened for service in 1936, when we started out as a small neighborhood gas station. Today, Patrick's has grown to become a major competitor in car sales and service, while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region, including Dealer of the Year for 2018, 2019 and 2020. We attribute our recent growth and prosper to our commitment to sell quality cars at highly competitive prices with the service you expect from a small family business. We want your business now and for generations to come! #YouDoBetter
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247 Boston Turnpike

Shrewsbury, MA

01545

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Showing 2,581 reviews

October 05, 2022

Laura, (and everyone else who helped me the day I was in Shrewsbury), was extremely knowledgable and helpful all the way through what was otherwise to be a most stressful process. Buying a car is a big deal More

by lenajenny3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick! (whom I did not meet, but who made the arrangement for me to meet Laura that day
Oct 05, 2022 -

lenajenny3 responded

In Gratitude, Lorna

Oct 08, 2022 -

Patrick Subaru responded

Thank you for taking the time to leave us a review, Lena! We appreciate your great feedback; if you have any additional needs or questions, feel free to reach out! Safe travels!

Oct 08, 2022 -

lenajenny3 responded

There are some technical things about the car I'd like to ask. Can someone call me? That would be great. And, I would also like to receive, by mail, a maintenance schedule so I don't miss a beat taking good care of my new red car.

September 23, 2022

Patrick Subaru was a great dealership to do business with. Everyone at the dealership was very helpful and friendly. They had a large lot of vehicles to help make the choice between model and trim. Bein More

by Woodbury.Reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Patrick Subaru responded

Hello, Reed! Thank you for taking the time to leave us a review; we truly love hearing from our customers! And it's great to hear that our team got you into the perfect Subaru for you! We're looking forward to working with you again in the future. Have a great day!

September 22, 2022

Had a bad experience recently. Vehicle price was well above MSRP and was being forced to finance it if wanted to purchase at a lower price. More

by Disappointed
Recommend Dealer
No
Employees Worked With
September 10, 2022

Unfortunately, Patrick Subaru did not provide good service to me or my vehicle as stated by the service director. I had made an appointment for 7:15 am, however, they wanted to keep my vehicle for tw More

by Haley
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Bergin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Patrick Subaru responded

Hi Haley, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you would like to discuss your experience in more detail, please email Chris at ccooper@patrickmotors.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

August 27, 2022

My salesman Al was exceptional with the whole process. I was never rushed or pressured. He was constantly communicating while I waited for my car to ship. Everything was as promised, unlike my last dealer More

by bethjjh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Canty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Brunell
Aug 30, 2022 -

Patrick Subaru responded

Thank you for taking the time to leave us a review, Beth! It's fantastic to hear that Al and the rest of our team were able to give you an exceptional car buying experience - we hope you love your Subaru!

August 21, 2022

Joe Dinneen always goes above and beyond to provide the highest level of service. You will not find a better sales person to work with. He is honest, helpful and patient. More

by Jillyfishh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Patrick Subaru responded

Thank you for taking the time to leave a review, Jill! It's great to hear that your experience with Joe was fantastic. Have a great week!

August 18, 2022

Excellent experience with the dealership. Quick and easy service and vehicle pick up. Would definitely recommend. Working with Al was excellent and he kept us updated every step of the way! More

by Alexferrari458
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Patrick Subaru responded

Thank you for taking the time to leave us a review, Alex! We're happy your experience with Al was fantastic. Have a great day!

August 12, 2022

Christian was professional, very help and yes I will refer my friends to him . Thank you Christian . More

by Ange
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Capellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Patrick Subaru responded

Hello, Ange! Thank you very much for taking the time to leave a review for your experience with Christian - we're proud to have him on the Patrick Subaru team. We look forward to working with you again in the future!

August 03, 2022

I purchased three Subarus through Frank. Good guy Very concerned about the customer l will purchase my next one at Patrick’s through Frank More

by Rachelsizer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Patrick Subaru responded

Hello, Rachel. Thank you for taking the time to leave us a review of your experience with Frank! He is a fantastic product specialist, and we are proud to have him on our team. Have a great week!

August 02, 2022

Great salesman! Process was quick and painless without any hassle. Will definitely be continuing with Patrick Subaru for future vehicle needs. More

by G.pmarkiewicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pagliarulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Patrick Subaru responded

Thank you for taking the time to leave us a review! We truly appreciate your feedback, and we look forward to working with you again in the future. Take care!

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