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Patrick Volkswagen
Auburn, MA
1,199 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 107 service reviews
December 10, 2025
I have been a happy Patrick Motors customer for 10+ years and always appreciate their post-sales service. The Service team is highly professional and diligent, providing a detailed video review of your vehic and always appreciate their post-sales service. The Service team is highly professional and diligent, providing a detailed video review of your vehicle, recommended service and pricing. You're always welcomed with a smile upon check-in and your vehicle is returned washed. I highly recommend Patrick Volkswagen/Patrick Motors. More
by KB
December 09, 2025
Kept the schedule, had the parts, stayed in contact and cleaned the car, then called promptly to let me know it was completed cleaned the car, then called promptly to let me know it was completed More
by Mark
November 26, 2025
Excellent service as always. Sarah was friendly, knowledgeable, and professional. General atmosphere was pleasant, and the waiting area provides a great space to be able to get Sarah was friendly, knowledgeable, and professional. General atmosphere was pleasant, and the waiting area provides a great space to be able to get some office work done. More
by pniro42
Employees Worked With
Sarah Hall
October 22, 2025
Went in for oil change and inspection service, they were very friendly and helpful to work with my schedule very friendly and helpful to work with my schedule More
by vvarros
Employees Worked With
September 24, 2025
Very professional and well run dealership. Sarah is an excellent service advisor. She is very knowledgeable and does a great job of explaining the service. Sarah is an excellent service advisor. She is very knowledgeable and does a great job of explaining the service. More
by Steve
Employees Worked With
Sarah Hall
September 22, 2025
Great customer service. I was kept apprised of the service on my vehicle from start to finish. The facility is beautiful, accommodating and clean. I was kept apprised of the service on my vehicle from start to finish. The facility is beautiful, accommodating and clean. More
by Emoque
September 10, 2025
Not at all happy with the service . ....long waits for appointments.....no return phone calls.....this was a brand new lease...4 visits and not all completed visits.....frustrating! ....long waits for appointments.....no return phone calls.....this was a brand new lease...4 visits and not all completed visits.....frustrating! More
by Dmdube0730
Employees Worked With
September 01, 2025
An organized and friendly service team, and clean service area. Was well received upon arrival. area. Was well received upon arrival. More
by Jdavis7
August 14, 2025
Outstanding great customer service. Kept me informed on what was happening on my vehicle and a time frame when it will be ready. Kept me informed on what was happening on my vehicle and a time frame when it will be ready. More
by sturfire
August 04, 2025
We had the greatest sales guy - Super Dave, seriously. ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had to have a ton of work done on my 2022 Volkswagen because of a manufacturer defect, literally all the oil blew out of the car at highway speeds which pushed the valve seals up and cracked the oil pan. Scary, right? Patrick said they couldn't even see us to diagnose for 3 weeks so we paid to tow the car to Westborough Volkswagen to get "fixed". SO fast foward 3 weeks I had to have my 40k service done at Patrick (to keep warranty) and was expecting to hear something about the burned oil in my air intake (you can see it when you change the engine air filter) and they cleaned some off the box...)and condtion of the oil in general even though it had less than 1k on it (looked and smelled burnt when I checked it before bringing it into service.) BUT NOPE. Apparently everything checked out great despite the car driving like a 8 year old holding the gear too long on a dirtbike. Seriously, my Camshaft/Crankshaft ratio is off 64% of the time, Open/Close Camshaft Angles are off, Timing advance is off, fuel trim isn't happy...all this makes for a rough ride. Not sure how I feel about the vibrating drivers seat at idle, im trying to pretend it's a massage feature but anyway, I was sure they'd say something about the poor driveability and rough idle when you're billed nearly a grand for a FULL check & service, I was wrong. They said it was good? Same thing Westborough said after "fixing" the car..."great engine" OH - and surprise...they get you for sparkplugs at 40k now instead of the factory spec of 80k. Found that out at the end. So all in all - you've got some great people at Patrick but Volkswagen as a whole is a different story. More
by MySadTiggy
