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88 Reviews of Patrick Volkswagen - Service Center
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February 11, 2022
I was scheduled for an inspection sticker on 1/31 and it was cancelled due to snow and again for tomorrow 2/12 and was called today and was cancelled because they all of a sudden do not have an inspector in was cancelled due to snow and again for tomorrow 2/12 and was called today and was cancelled because they all of a sudden do not have an inspector in on Saturdays. When I called to speak to Jonathan he was rude and basically told me I can go somewhere else. I will make sure to not put my money towards Patrick’s Volkswagen in the future due to this experience. I will not be doing another lease with them because the customer service is horrible. More
by Brittanywilson0628
October 12, 2021
If you can pick your own service advisor, never go to Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo issue which needs to be replaced with a new one. Alex Martin gave me a quote of $3645.95 without explicitly explaining the cost of the parts and labor. Later on, I got help from another staff member and had the parts covered by Volkswagen. Still I need to pay $1574 for the labor. I thought that was a good deal as he gave me the impression that it would take days to work on it. Yesterday I dropped my car for repair and got a loaner car. The loaner was very low in gas so I spent $44 and filled up the tank because I thought I needed to drive it for days. This morning at 7:30am I got his call saying the car was all set. They only spent a few hours working on it but charged me for 11 hours of labor. When I asked him about this, he couldn't deny that it's not an 11-hour job, but still argued that "you saved $2000 on parts". Is that so? How about you came up with a ridiculous amount to start with? Then you cut the price down and give customers the illusion that they saved a lot! I felt totally tricked. However, that's still not the worst. He refused to compensate for the gasoline I paid for the loaner, not even a refund credit. That's totally outrageous. Not mentioning they left my car mat dirty with muddy footprints! I guess I have become their easy target since I always tend to follow their advice of replacing/repairing the parts during maintenance. Definitely a lesson learned! More
by Jessy
Employees Worked With
Alex Martin, Trish Hamilton, Amber Coons
October 01, 2021
I love going to VW in auburn!!! They are great and Ramez is always so helpful!!! is always so helpful!!! More
by Twehbe06
Employees Worked With
August 19, 2021
Sarah and Chris were wonderful (Sarah mentioned alex was involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunk involved too but im not sure the specifics). went in for what i thought was going to be a pretty basic maintenance (recently had issues with chipmunks eating wires) only to find out the turbo on the car was shot. it was under warranty but it went in the shop on friday and was going to take a few days to fix. i had a job site visit scheduled for monday and wasn't scheduled to get my car back in time, so Chris came in over the weekend on his day off to fix it and they were able to get it back to me in time for work. super grateful for the extra effort to turn it around so quick. will be returning for future work/maintenance More
by Dave
Employees Worked With
Chris Mercure, Alex Martin, Sarah Hall
August 11, 2021
They don't stand behind what they sell. Lied to about a call back four times. I have bought 3 VW from them, all certified. Never again will I purchase another. call back four times. I have bought 3 VW from them, all certified. Never again will I purchase another. More
by craigrsvt
Employees Worked With
Alex Martin, Sarah Hall
August 01, 2021
Ramez and Alex are amazing to work with. They help me with all i need for my car every time. Very friendly and helpful. I love dealing with them. with all i need for my car every time. Very friendly and helpful. I love dealing with them. More
by Issamawehbe
July 14, 2021
The service dept. is absolutely terrible. I had my 30k service done and as I left my tire pressure light came on and they also forgot to change the sticker to tell me when I should get my next service. I service done and as I left my tire pressure light came on and they also forgot to change the sticker to tell me when I should get my next service. I also got my 40k service done here. Not only was it $400+ I also waited for about 2 1/2 hours and my check engine light came on 3 days after my service. When I took my car back to tell them what happened they tried to charge me $60 because they said a filter needed to be replaced. My car upon returning to fix the engine light had 40,509 miles on it so it’s not like I drove a lot since my 40k service. When I asked the service employee why I was being charged $60 he said that they don’t check for that at the 40k mileage service. Seems like something they should’ve checked before giving me back my car… I am so unhappy with the customer service and product that they have been giving me and I will not be returning More
by Adeangelis
Employees Worked With
Alex Martin, Sarah Hall
June 18, 2021
Our sales rep, Joe, was fantastic. Not only did he negotiate an incredible deal, but he was friendly, knowledgeable and fast! Outstanding service and result! negotiate an incredible deal, but he was friendly, knowledgeable and fast! Outstanding service and result! More
by CRosati
