Patrick Volkswagen - Service Center

Service I made an appointment for 7:30AM. For air bag recall. It's been an hour now and my car is still not even in the shop! Customers that came in after me I made an appointment for 7:30AM. For air bag recall. It's been an hour now and my car is still not even in the shop! Customers that came in after me have been serviced before me. Why ? More

Awesome Purchased used car 3 months ago. I brought it in Tuesday to be serviced. Thank you David Page & Sarah couldnt have asked for better service.!! Purchased used car 3 months ago. I brought it in Tuesday to be serviced. Thank you David Page & Sarah couldnt have asked for better service.!! More

Great service and more! I had an urgent problem on the day before Christmas eve. I was taken right in, diagnosed the problem quickly and accurately and I was on my way in les I had an urgent problem on the day before Christmas eve. I was taken right in, diagnosed the problem quickly and accurately and I was on my way in less than 1.5 hours. More

Outstanding Dealership I was part of the Diesel buy back program. I must say originally I was very upset, once I started working with Dan at Patrick, things started to calm I was part of the Diesel buy back program. I must say originally I was very upset, once I started working with Dan at Patrick, things started to calm down in my mind. He and other staff especially Marcy and the service staff are always more than willing to answer questions, and at times outreach for the right answer. I will be a Patrick customer for the rest of my life. This is a very unique and special dealership as they always work with each customer in any and all departments. There's nothing Patrick wouldn't do and that's why I'll be a loyal Patrick customer!!! More

Outstanding service Nick has been my service tech many times over the past years and I am never disappointed. Nick makes sure I'm informed of anything that might need to Nick has been my service tech many times over the past years and I am never disappointed. Nick makes sure I'm informed of anything that might need to be fixed now or whether it can wait until the next service. He honest, upfront and always help try and keep the cost down. I have owned my VW for over 3 years now and wouldn't consider having any other service center work on it. More

True customer service I purchased an Audi from Patrick Motors back in February, recently I had an issue where something went wrong with my brakes. I contacted the dealershi I purchased an Audi from Patrick Motors back in February, recently I had an issue where something went wrong with my brakes. I contacted the dealership and they asked me to bring it in however I was unable to do so, I told them that the car was in the driveway with the key in it. Not only did they come and get the car, make and the repairs and return the car, they did it at no charge! If you are looking to purchase a vehicle I highly recommend Patrick Motors they are great people to deal with and there service is far beyond anything I have ever experienced! More

AWESOME I always dreaded dealing with dealers when buying a car or even bringing my car in for service. I must say that Patrick Motors in Auburn has been won I always dreaded dealing with dealers when buying a car or even bringing my car in for service. I must say that Patrick Motors in Auburn has been wonderful. During my purchase the salesman was very helpful and patient with me with my questions and during the test drive. When it was time to bring my car in for the check ups the customer service has gone pretty much above and beyond in assisting me. It is always clean which makes it comfortable to me. They have always been on time with the estimated time for completing their service. Buying a volkswagon was the best decision. Going to Patrick Motors in Auburn has made the whole experience AWESOME. Thank you guys and Happy New Year. Keep up the good work More

The service tech at Patrick found and fixed the problem with my 2003 Jetta Sportwagon TDI after another dealer had the car for over 56 hours and may have charged me for something I may not have needed. I with my 2003 Jetta Sportwagon TDI after another dealer had the car for over 56 hours and may have charged me for something I may not have needed. I felt I was dealt with in an honest and forthright manner. I'd definitely go back to Patrick VW. More

We bought our current Volkswagen Jetta TDI at Patrick. The sales service was fine, nothing stellar. We bought a car. However the service experience has been less than stellar. Last service they forgot The sales service was fine, nothing stellar. We bought a car. However the service experience has been less than stellar. Last service they forgot to put the engine cover back on. Then for the 80k service, which costs over $400, the car breaks down 10 days later - in a dangerous intersection. The 80k service is supposed to be a thorough inspection. I had it towed to my local mechanic. And the timing belt is dried and cracked (they did mention the wear on the tires and wanted me to get new ones right away, but don't replace the belt!), the oil is dirty (really in 10 days), among other things he noticed - a mouse nest in the engine for example. And what did Volkswagen say - I have to go back to them or pay for everything myself. How do I know it will be properly repaired? I am sure there will be an explanation for all this - they aren't responsible. My mechanic has no reason to lie - he isn't getting paid for his time and doesn't get any money from doing the repairs - and knew this upfront. Oh and did I mention, we used to have our Passat serviced there. Within two weeks of a major service the Passat transmission blew up because of a hose they couldn't have inspected and known wouldlet go and cause major damage. They wouldn't provide the damaged hoses. And then for $6000 they replaced the Passat transmission - with a certified REBUILT transmission - but it took three tries. The first transmission was damaged on arrival, the second one they put in and gave me the car and reverse and one of the forward gears didn't work, so then they installed a third one. There are many possibilities: -Incompetence -Fraud - we do have an extended warranty which pays us back if we don't use it in a certain time - so if the belt had gone it would be a bigger repair cost -Laziness My recommendation when buying a car, particularly new, is make sure you know how the service is because to maintain warranty or not to have to double pay for service, you need to stay with that dealer. More

Went in to get warranty repairs, they either said warranty did not cover problems, or the problem was not there. Took to another dealership, they fixed everything under warranty. Treated absolutely h warranty did not cover problems, or the problem was not there. Took to another dealership, they fixed everything under warranty. Treated absolutely horribly by service rep, who was rude, all but screamed at me when I suggested these things are covered by warranty. Also set up an appointment on the phone a week before I brought in the car, however they had no record and I had to wait about 1/2 while they entered in the information I had already told on the phone before. They replaced a part, I had to ask 3 people to get the old part, as to confirm they had actually done the work they did. I had to pay for the work, but the original dealership I bought it from covered the cost of it, as it was supposed to be covered by warranty. More